SUMMARY:

• Outstanding professional track record in network engineering and administration.
• Proven ability to install, configure and upgrade network systems and components.
• Recognized as a creative and effective troubleshooter, tester, and problem solver.
• Strong communication, training, and support skills with team members and customers.
• Sharp analytical ability used to evaluate and improve network systems and processes.
• Excellent organization, time management, and attention to detail in all situations.
• Flexible and adaptable in fast - paced technical environments.
• Trained and mentored junior and newly assigned personal.

PROFESSIONAL EXPERIENCE:

Confidential

Tech II

• Currently working with Ciena 6500, Cisco 15454 and Infinera DTN on DWDM OTN and Sonet networks. Monitor and troubleshoot G.709 equipment, Optical Channel Interfaces, 10/100 Channel Multiplexers, Wave Selectable Switches, Colorless Channel Multiplexers, Switchable Line Amplifiers, Raman Pumps.
• I have been designated by Management to train newly assigned personnel.
• Assist Senior Engineer with provisioning new circuits supporting the growth of Facebooks OTN.
• Actively monitor and manage various circuits ranging from DS3's to OC 192's on enterprise private national networks for customers like Confidential, Confidential and Confidential .
• Utilize Remedy ticketing system, netcool, site manager remote access and Ciena Network Tracker to initialize and/or report issues on any of the circuits that we monitor for each customer.
• Troubleshoot network issues remotely, isolate faulty equipment or fiber event.
• Interact with national carriers such as; Zayo, MOX, Centurylink, Level 3, XO, Lightwave, Mid-Atlantic, to isolate fiber events and outages.
• Initiate and drive field dispatch and access nationally with Centurylink FOPs and Ledcor/LTS.
• Assist vender engineers with circuit fault isolation through PMs and loopbacks.
• Bridge field teams together and lead troubleshooting efforts and hardware repair actions on the networks.
• Process RMAs and TAC cases. Assist vender engineers with remote access and root cause analysis RFO investigations.

Confidential

Install Tech II

• Install, expand and troubleshoot DAS, Distributed Antenna Systems. to suite Confidential, Confidential and Confidential .
• Build out rack elevations to include rack anchoring, grounding and power distribution.
• Dress and terminate RG-6, RG-11, and ¼ and ½ inch coaxial and helix cable.
• Complete integrity testing on cable infrastructure and antenna systems.
• OSHA 10 certification completed.
• Major projects: Colorado Convention Center, SW Plaza Mall, Coors Field, Sports Authority Field, Denver EPA Building.

Field Service Technician

Confidential, WA

• Completed Dish Network field service training at a 93% level.
• Install satellite television services to residential customers.
• Complete site surveys for safety issues, ideal satellite dish installation, grounding, infrastructure connectivity, and cosmetic considerations to the home.
• Initiate satellite tuner/receiver programming and interface with in-home baseband Internet access.
• Provided customer education on Dish systems and programming.
• Maintained a customer satisfaction rating of 9.99% during employment.

Owner-Operator

Confidential, WA

• Conveyed and secured vacant Bank and Government owned homes to federal HUD standards and guidelines in the Southwest Washington region.
• Coordinated and reported with photographic evidence the findings at properties through national companies with banks and HUD contracts.
• Tested the electrical and plumbing systems of the vacant properties. Landscaped the property in preparation for sale.
• Trashed out homes that were left abandoned. Abated mold, mildew and other heath hazards to bring the properties into compliance.

Satellite Communications Specialist

Confidential

• Deployed with the initial Confidential commercialization team to setup the initial Confidential satellite earth station at the Confidential .
• Managed system installation and antenna erections with multiple Confidential (Deployable Ku-Band Earth Terminal) systems in greater. Organized and tested transmitter and antenna certification with Intelsat engineers. Tested and qualified base-band circuits with several end users.
• Took lead role on site, supporting site personnel, providing circuit action support to end-user, and performing site surveys for new installations.
• Provided operation and maintenance on Confidential -6000 and Confidential -5000 systems consisting of Canoga-Perkins fiber modems, Radyne sat modems, Miteq up converters and down converters, MCL TWT transmitters, 6.3 and 3.9-meter Vertex/RSI antennas and tracking systems, remote network management control terminals, and generator power systems.
• Built strong professional relationships between military customers, end user and civilian contractors.

Network Administrator

Confidential, San Diego, Ca

• Provided LAN and WAN customer support on a Windows 2000 active directory network.
• Troubleshot and maintained the local network infrastructure, Cisco switches and routers, Exchange 5.5, DHCP, DNS, Active Directory, firewalls, gigabyte storage servers and backups, end user PC’s, local and remote PBX’s and VOIP network.
• Proposed new solutions for network upgrades and reported system status to IT Director.
• Accomplished MCSE (Microsoft Certified Systems Engineer) status.
• Analyzed and managed network systems. Installed, configured and administered application server hardware, operating and telecommunications systems, network peripherals, and automated information systems. Create user accounts, groups, and partitions. Back up and recover data.
• Troubleshoot and resolve client problems. Train end users on LAN.
• Researched and purchased computer equipment/peripherals.
• Managed performance of networks and communications computer systems control. Coordinated configuration, restoration, and service improvements. Ensured network and system security with cryptographic interconnections.
• Monitored computer network systems and equipment. Tested subscriber equipment, circuits, and network systems to ensure proper service. Localized equipment failures and adjusted/reconfigured equipment.

NOC Engineering Specialist

Confidential, San Diego, Ca

• Built-out, maintained and operated Network Operations Center telephony, data, and satcom circuits.
• Programmed and maintained Atlas DACs’, Eagle CO switch, Radyne sat-modems and RCU’s, proprietary sat-modems, RF transmitters, and monitored NOC operations via Network Management System.
• Provided TAC support to customers at Remote Telephony Terminals on a global basis.
• Supported engineering in building remote customer access points which included Radyne modems, New Bridge ATM switches, Nuera Frame Relay and VOIP switches, Cisco routers, switches and access servers, wireless local loops, Multiplexers for T1 and E1 circuits, CSU/DSU’s, and channel banks.
• Wrote installation plans, configuration parameters and training for field installation teams.

Senior Computer Telephony Technician

Confidential, San Diego, Ca

• Integrated and programmed Computer Telephony Integrated PBX’s onto Windows 2000/NT networks to customer specification.
• Interfaced CO, T1, ISDN-PRI, and VOIP circuits into system.
• Provided end user and system manager training on system options, telephone use, voicemail and desktop telephony integration.

Telecom Technician

Confidential, San Diego, Ca

• Installed and programmed NEC PBX’s, Key Systems, and voicemail package.
• Built PC platforms on OS2 for voice mail system integration.
• Installed Cat3 and Cat5 cable infrastructures on customer premises.