TECHNICAL SKILLS:

• Microsoft Office Suite
• Microsoft Visio
• Windows 95/98/2000/2003/ XP/ Vista/Windows 7 OS’s
• MAC
• Windows Server NT/ 2000/2003/2003/2008 R2
• Microsoft Exchange Server 2000
• 2003
• 2007 and 2010
• Blackberry Server 5.0
• SQL Server
• Citrix
• Crystal Reports
• PC Anywhere
• SMS
• Backup Exec
• Remotely Anywhere
• Mas200 Accounting Software
• VMware Server
• Windows 2005 Virtual Server
• MetaMessage
• Rightfax 8.5
• Suse Linux
• Ubuntu Linux
• Red Hat Linux
• GNOME and KDE
• Ximian
• Open Office
• Windows Server Terminal Edition
• Intel LAN Desk
• Microsoft NetMeeting

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Network Administrator and Tech Center Kiosk Manager

Responsibilities:

• Support all Confidential LAN’s and WAN’s which consists of over 2500 users, and over 200 Windows 2003 servers and 50 VMware servers with 99% uptime in 5 years
• Serve as the Network Team’s Microsoft Exchange Server Admin; Led the Exchange 2003 Migration Project moving 1000 users and 4 servers from Exchange 3 successfully with no business downtime to users; Technical Lead in the Exchange 2010 Project. This project to transition over 2500 mailboxes from Exchange 2003 to Exchange 2010 is currently 90% complete
• Installed, configured and tested Exchange 2007 on the Confidential - Spectacor domain; After 3 months of testing, made the recommendation to move straight to Exchange 2010 from 2003 and bypass Exchange 2007
• Provide direct technical support to the Chairman and Founder of Confidential -Spectacor and his Personal Assistant
• Manage the part-time Confidential -Spectacor Kiosk Event Staff; Responsible for hiring, managing and submitting payroll for part time technical staff working all Confidential Center events
• Blackberry Enterprise Administrator for Confidential -Spectacor and all partner entities. Provide support and administrate over 350 Blackberry handheld devices and 2 Blackberry Enterprise Servers running 5.0
• Serve as the NBA Team Technical Liaison for the Philadelphia 76ers; Responsible for managing the technical support team and the setup of 76ers Draft Night War Room; Manage the Game Statistics team, participate in weekly NBA conference calls, and ensure all league technical rules and policies are followed for NBA Statistics
• Successfully managed the Confidential Center Wireless Project; configured the secure wireless network within the Confidential Center for all NBA and NHL Press members to use on game days. Provided documentation and trained all support staff on how to connect to and troubleshoot the wireless network.
• Installed, configured and supported the wireless network for the NCAA Tournaments in 2007 and 2009 at the Confidential Center; Served as the Confidential -Spectacor Technical Point Person for the duration of the NCAA tournament
• Project Team Member of the Backup 11d Migration; migrated over 200 servers from HP Data Protector to Backup Exec 11d as the Backup solution for Confidential -Spectacor. Project resulted in the implementation of encrypted and password protected Backup tapes, Disaster Recovery Plan for Remote Backup Tape storage, Quarterly Backup Test Procedure and Daily Backup Check Procedure
• Network Lead for the migration of CSN New England; Configured switches and firewalls, created all network accounts, and migrated all Blackberry users
• Currently the Network Team Lead on the Firewall Upgrade Project to upgrade 7 onsite and remote Stonegate firewalls (firmware and hardware); Duties include performing the firewall configuration, updating the policies, documenting the configuration, and monitoring the firewall post upgrade
• Led the Confidential -Spectacor Kiosk Upgrade Project (Summer 2008); Upgraded all hardware and software on 210 Kiosks in the Confidential Center. Coordinated all efforts among the Confidential Carpenters, Electricians, Building Services and Kiosk Event staff

Confidential, Philadelphia, PA

Desktop Support Specialist

Responsibilities:

• Responded to on-site and off-site hardware and software issues, researched solutions, and applied fixes using PC Anywhere and SMS for over 1,000 Confidential Spectacor and Global Spectrum employees
• Served as Desktop Support lead for all Flyers SkateZone locations; Performed surveys of new locations, gathered site requirements and coordinated purchasing, configuration and installation of all hardware for (4) Flyers SkateZone locations and their retail stores.
• Introduced Blackberry Enterprise Environment to Confidential -Spectacor and Global Spectrum; became Lead Blackberry Support Specialist.
• Responsible for Blackberry User training; developed the Blackberry User Manual for all blackberry users to provide troubleshooting tips and time saving tips
• Assisted in migration of Confidential Sportsnet Mid-Atlantic from the Home Sports Network; Responsible for hardware moves, hardware and software troubleshooting and configuration
• Completed over 25% of all technical support work orders for Confidential Spectacor and Global Spectrum entities during the 4 season
• Chosen to be the IT Spokesperson for “How You Doin’?”, Confidential Spectacor’s customer service initiative started in February 2004

Confidential, PA

Technical Support Specialist

Responsibilities:

• Responsible for supplying phone and floor support for 1800 end users; managed the rollout of NT Workstations for two major departments (Marketing Center and Telephone Service)
• Setup and configured Remote Access Services for users (desktop and notebooks);
• Administered and created workstation accounts on the Domain and assign IP numbers
• Provided support for Lotus Office products, Microsoft Office products, CC Mail and Outlook 97/98
• Provided hardware support on all Confidential hardware (desktop computers and notebooks)