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Network Hardware Technician  Resume

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Fort Collins, CO

SUMMARY:

  • 6+ years of experience with Quality Assurance within the life cycle of the product under evaluation (SDLC exposure)
  • 7+ years experience with integration, system, regression, smoke, adhoc and functionality software testing / analyzation.
  • 8+ years of combined experience in Technical Customer Service skills in a call center environment (phone & email)
  • 6+ years experience in Computer Networking
  • 3+ years experience in Data Centers
  • Working understanding of Client/Server environment
  • Ethernet, TCP/IP, LAN/WAN, Fiber Channel, SAS, Active Directory, ISDN, TCP/IP, DNS, SS7, VI Editor, SSH
  • RAID and SAN exposure and experience
  • HP OpenView and ProCurve Management
  • Call Center / IVR technology
  • Regression, Ad - hoc, Integration, Functional, System, Smoke testing
  • System Development Life Cycle (SDLC)
  • Sonic Bug Tracker / Bugzilla
  • Win XP, Vista, 2K3, Linux (RHEL/SLES), VMware
  • OSI Model / Computer Networking, Hubs, Switches, Routers, Routing Switches, HBA’s

PROFESSIONAL EXPERIENCE:

Network Hardware Technician

Confidential, Fort Collins, CO

Responsibilities:

  • Responsible for running - maintaining - building up a computer lab consisting of 800+ servers under the Windows and Linux environments.
  • Environments included: Windows, Linux
  • Configuration of Ethernet and SAN switches (VLAN-IP setup - BIOS)
  • DNS server maintenance
  • Lab layout using latest Visio stencils
  • Answer common networking-software-hardware issues using proprietary ticketing system ensuring difficult time constraints are met.
  • Fresh O/S installs utilizing pixi server.
  • Networking cable runs (fiber/copper) in commercial setting up to 50 meters.
  • Racked and unracked devices (servers-switches-routers-kvm devices, etc) from 48U racks with.
  • Labeled practically everything that went into our lab/racks for efficiency purposes.

QA Software Test Engineer / Analyst

Confidential, Boulder, CO

Responsibilities:

  • Developed and executed test strategies, test plans, test cases for new products and releases using PVCS Tracker.
  • Environment in use was WinXPP, Win XPH, 2K and NT
  • OSI model / Computer Networking layer II & layer III protocols such as tcp/ip, rip, ospf, telnet, hyperterminal and dhcp.
  • Windows and MS Office tools (Word, Excel, Power Point, Outlook)
  • C Programming and Peri scripting used on a limited basis.
  • Reported on the status of testing activities via Outlook email and documents test results in PVCS Tracker.

QA Software Analyst / Tester

Confidential, Longmont, CO

Responsibilities:

  • Ran regression, integration, system, functionality, smoke and ad-hoc testing
  • Involved with System Development Life Cycle (SDLC) with legacy products.
  • Created and maintained product inventory database with Microsoft Office Access for all of our testing devices.
  • Setup RAID on network configurations.
  • Responsible for testing BIOS software using AMDiag and ATTest
  • Utilize bug tracking software (Bugzilla and Team Track (HP proprietary)).
  • OS ghosting installs including MAC O/S 10.4.x/10.5 Win 2K, Win CE and Win XPP/XPH on various hardware platforms.
  • Localization testing (Finnish, German, Simplified Chinese, French and Spanish) under WinXPP, WinXPH, Win2K and MAC O/S’s.
  • Responsible for machine setup and teardown which sometimes included building machines from the ground up.
  • Build networks of different sizes and types to accommodate different test plans and scenarios.

Helpdesk Support Technician

Confidential, CO

Responsibilities:

  • Assisted customers in troubleshooting existing network hardware and software configurations.
  • Responsible for assisting HP customers in pre-sales, design and implementation of HP Procurve Networking Products.
  • Windows and MS Office Tools (Word, Excel, Power Point & Outlook).
  • Ethernet, TCP/IP, LAN/WAN.
  • Build and recreate customer LAN’s in networking lab in an effort to thoroughly understand customer issues for problem resolution.
  • Study customer network topology, event logs, diagnostics and configuration printouts for accurate problem resolution.
  • Kept technical and process knowledge updated by engaging in ongoing educational programs and training.
  • Exercised good judgment in making financial decisions for customers, ensuring both the customer and HP interests were being addressed.
  • Identified and reported major sources of customer complaints, setting strategic direction for support processes and product improvement.
  • Act as a resource for peers and new employees.
  • Ran regression, integration, system, functionality and ad-hoc testing on several different types of network hardware configurations/scenarios.
  • Win 98/SE, Win XPP, Win XPH, 2K, NT.
  • HP ProCurve Management.
  • Call Center / IVR technology.

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