Network Hardware Technician Resume
5.00/5 (Submit Your Rating)
Fort Collins, CO
SUMMARY:
- 6+ years of experience with Quality Assurance within the life cycle of the product under evaluation (SDLC exposure)
- 7+ years experience with integration, system, regression, smoke, adhoc and functionality software testing / analyzation.
- 8+ years of combined experience in Technical Customer Service skills in a call center environment (phone & email)
- 6+ years experience in Computer Networking
- 3+ years experience in Data Centers
- Working understanding of Client/Server environment
- Ethernet, TCP/IP, LAN/WAN, Fiber Channel, SAS, Active Directory, ISDN, TCP/IP, DNS, SS7, VI Editor, SSH
- RAID and SAN exposure and experience
- HP OpenView and ProCurve Management
- Call Center / IVR technology
- Regression, Ad - hoc, Integration, Functional, System, Smoke testing
- System Development Life Cycle (SDLC)
- Sonic Bug Tracker / Bugzilla
- Win XP, Vista, 2K3, Linux (RHEL/SLES), VMware
- OSI Model / Computer Networking, Hubs, Switches, Routers, Routing Switches, HBA’s
PROFESSIONAL EXPERIENCE:
Network Hardware Technician
Confidential, Fort Collins, CO
Responsibilities:
- Responsible for running - maintaining - building up a computer lab consisting of 800+ servers under the Windows and Linux environments.
- Environments included: Windows, Linux
- Configuration of Ethernet and SAN switches (VLAN-IP setup - BIOS)
- DNS server maintenance
- Lab layout using latest Visio stencils
- Answer common networking-software-hardware issues using proprietary ticketing system ensuring difficult time constraints are met.
- Fresh O/S installs utilizing pixi server.
- Networking cable runs (fiber/copper) in commercial setting up to 50 meters.
- Racked and unracked devices (servers-switches-routers-kvm devices, etc) from 48U racks with.
- Labeled practically everything that went into our lab/racks for efficiency purposes.
QA Software Test Engineer / Analyst
Confidential, Boulder, CO
Responsibilities:
- Developed and executed test strategies, test plans, test cases for new products and releases using PVCS Tracker.
- Environment in use was WinXPP, Win XPH, 2K and NT
- OSI model / Computer Networking layer II & layer III protocols such as tcp/ip, rip, ospf, telnet, hyperterminal and dhcp.
- Windows and MS Office tools (Word, Excel, Power Point, Outlook)
- C Programming and Peri scripting used on a limited basis.
- Reported on the status of testing activities via Outlook email and documents test results in PVCS Tracker.
QA Software Analyst / Tester
Confidential, Longmont, CO
Responsibilities:
- Ran regression, integration, system, functionality, smoke and ad-hoc testing
- Involved with System Development Life Cycle (SDLC) with legacy products.
- Created and maintained product inventory database with Microsoft Office Access for all of our testing devices.
- Setup RAID on network configurations.
- Responsible for testing BIOS software using AMDiag and ATTest
- Utilize bug tracking software (Bugzilla and Team Track (HP proprietary)).
- OS ghosting installs including MAC O/S 10.4.x/10.5 Win 2K, Win CE and Win XPP/XPH on various hardware platforms.
- Localization testing (Finnish, German, Simplified Chinese, French and Spanish) under WinXPP, WinXPH, Win2K and MAC O/S’s.
- Responsible for machine setup and teardown which sometimes included building machines from the ground up.
- Build networks of different sizes and types to accommodate different test plans and scenarios.
Helpdesk Support Technician
Confidential, CO
Responsibilities:
- Assisted customers in troubleshooting existing network hardware and software configurations.
- Responsible for assisting HP customers in pre-sales, design and implementation of HP Procurve Networking Products.
- Windows and MS Office Tools (Word, Excel, Power Point & Outlook).
- Ethernet, TCP/IP, LAN/WAN.
- Build and recreate customer LAN’s in networking lab in an effort to thoroughly understand customer issues for problem resolution.
- Study customer network topology, event logs, diagnostics and configuration printouts for accurate problem resolution.
- Kept technical and process knowledge updated by engaging in ongoing educational programs and training.
- Exercised good judgment in making financial decisions for customers, ensuring both the customer and HP interests were being addressed.
- Identified and reported major sources of customer complaints, setting strategic direction for support processes and product improvement.
- Act as a resource for peers and new employees.
- Ran regression, integration, system, functionality and ad-hoc testing on several different types of network hardware configurations/scenarios.
- Win 98/SE, Win XPP, Win XPH, 2K, NT.
- HP ProCurve Management.
- Call Center / IVR technology.