Network Hardware TechnicianÂ Resume Fort Collins, CO - Hire IT People

SUMMARY:

6+ years of experience with Quality Assurance within the life cycle of the product under evaluation (SDLC exposure)
7+ years experience with integration, system, regression, smoke, adhoc and functionality software testing / analyzation.
8+ years of combined experience in Technical Customer Service skills in a call center environment (phone & email)
6+ years experience in Computer Networking
3+ years experience in Data Centers
Working understanding of Client/Server environment
Ethernet, TCP/IP, LAN/WAN, Fiber Channel, SAS, Active Directory, ISDN, TCP/IP, DNS, SS7, VI Editor, SSH
RAID and SAN exposure and experience
HP OpenView and ProCurve Management
Call Center / IVR technology
Regression, Ad - hoc, Integration, Functional, System, Smoke testing
System Development Life Cycle (SDLC)
Sonic Bug Tracker / Bugzilla
Win XP, Vista, 2K3, Linux (RHEL/SLES), VMware
OSI Model / Computer Networking, Hubs, Switches, Routers, Routing Switches, HBA’s

PROFESSIONAL EXPERIENCE:

Network Hardware Technician

Confidential, Fort Collins, CO

Responsibilities:

Responsible for running - maintaining - building up a computer lab consisting of 800+ servers under the Windows and Linux environments.
Environments included: Windows, Linux
Configuration of Ethernet and SAN switches (VLAN-IP setup - BIOS)
DNS server maintenance
Lab layout using latest Visio stencils
Answer common networking-software-hardware issues using proprietary ticketing system ensuring difficult time constraints are met.
Fresh O/S installs utilizing pixi server.
Networking cable runs (fiber/copper) in commercial setting up to 50 meters.
Racked and unracked devices (servers-switches-routers-kvm devices, etc) from 48U racks with.
Labeled practically everything that went into our lab/racks for efficiency purposes.

QA Software Test Engineer / Analyst

Confidential, Boulder, CO

Responsibilities:

Developed and executed test strategies, test plans, test cases for new products and releases using PVCS Tracker.
Environment in use was WinXPP, Win XPH, 2K and NT
OSI model / Computer Networking layer II & layer III protocols such as tcp/ip, rip, ospf, telnet, hyperterminal and dhcp.
Windows and MS Office tools (Word, Excel, Power Point, Outlook)
C Programming and Peri scripting used on a limited basis.
Reported on the status of testing activities via Outlook email and documents test results in PVCS Tracker.

QA Software Analyst / Tester

Confidential, Longmont, CO

Responsibilities:

Ran regression, integration, system, functionality, smoke and ad-hoc testing
Involved with System Development Life Cycle (SDLC) with legacy products.
Created and maintained product inventory database with Microsoft Office Access for all of our testing devices.
Setup RAID on network configurations.
Responsible for testing BIOS software using AMDiag and ATTest
Utilize bug tracking software (Bugzilla and Team Track (HP proprietary)).
OS ghosting installs including MAC O/S 10.4.x/10.5 Win 2K, Win CE and Win XPP/XPH on various hardware platforms.
Localization testing (Finnish, German, Simplified Chinese, French and Spanish) under WinXPP, WinXPH, Win2K and MAC O/S’s.
Responsible for machine setup and teardown which sometimes included building machines from the ground up.
Build networks of different sizes and types to accommodate different test plans and scenarios.

Helpdesk Support Technician

Confidential, CO

Responsibilities:

Assisted customers in troubleshooting existing network hardware and software configurations.
Responsible for assisting HP customers in pre-sales, design and implementation of HP Procurve Networking Products.
Windows and MS Office Tools (Word, Excel, Power Point & Outlook).
Ethernet, TCP/IP, LAN/WAN.
Build and recreate customer LAN’s in networking lab in an effort to thoroughly understand customer issues for problem resolution.
Study customer network topology, event logs, diagnostics and configuration printouts for accurate problem resolution.
Kept technical and process knowledge updated by engaging in ongoing educational programs and training.
Exercised good judgment in making financial decisions for customers, ensuring both the customer and HP interests were being addressed.
Identified and reported major sources of customer complaints, setting strategic direction for support processes and product improvement.
Act as a resource for peers and new employees.
Ran regression, integration, system, functionality and ad-hoc testing on several different types of network hardware configurations/scenarios.
Win 98/SE, Win XPP, Win XPH, 2K, NT.
HP ProCurve Management.
Call Center / IVR technology.