TECHNICAL SKILLS:

Operating Systems: Window2012, Windows 2008, Windows 2003, Windows 2000 Windows NT 4.0 Servers, Hyper - V, Microsoft Terminal Server (RDS), Windows /XP/Vista/7/8, CentOS, Mac OS, Android, Mobile platforms

Software: Microsoft Exchange 2007/2010, Office 365, SQL 2005/2008/2012 Microsoft Office SharePoint 2010, BES BlackBerry, Symantec Anti-Virus 10.1, Trend Micro Scan, Microsoft Office Suites 2013/2010/2007, Microsoft Forefront, Symantec Backup Exec, lotus notes, Putty, Magic, Remedy, Heat, FootPrint, ServiceDesk, CMMS Internet Explorer, Firefox, Google Chrome, Adobe, Oracle, Java, Citrix GoToMeeting, Cisco WebEx, Meraki, Remotely Anywhere, Mobile Apps

Hardware: HP Servers/Laptop, Dell Servers/Blades/Laptop, Lenovo Servers/Laptop, NETAPP/Dell SAN, HP/Canon/Xerox/Lexmark Copiers/Printers, Cisco/Juniper Routers/Switches, APC UPS, CPU, Digium & Cisco VOIP, Junos VPN, IronKey, RSA Tokens, Intellex DVRs, Polycom Phones & Video conferences.

EMPLOYMENT EXPERIENCE:

Confidential - ALEXANDRIA, VA

SYSTEMS ENGINEER

Responsibilities:

• Configure and monitor nodes with SolarWinds device management application
• Provide local and worldwide account management for over 5000 end users on a private network using Active Directory to create user accounts and complete password resets
• Manage and Create OUs to help control access for locations as an authentication method
• Remove and Join workstations to the domain and create Auto Log in the registry
• Creating, un-managing and deleting nodes in SolarWinds to decrease false alerts and maintain inventory
• Perform daily walk arounds for security violations to protect and secure data that is confidential and above the classification
• Program and Install Juniper SSG5 Routers and Cisco S300 Switches
• Configure and monitor network ancillary devices like CDUs, UPS, SH2, KVMs and Intellex DVRs
• Use Remote Desktop Protocol (RDP) or Remotely Anywhere to gain access to different clients systems on the network
• Help complete the migrations from Windows XP to Windows 7
• Customer service contact tools used are CMMS, email, phone, Lync2010
• Monitor and manager services on 2008 server to make assure the client/server uptime
• Create and use Microsoft Office suites 2010 and Sharepoint to communication with the team
• Monitor and maintain the network access security control systems using CCure and Hirsch
• Use iLo to recovery workstations in the event of loss of communication
• Program and set devices to Radius to be joined and accessed in the domain
• Assist with daily task in the Security Operations Center to maintain 24 hour operation while being Flexible with shift time and on call procedures
• Rapidly troubleshooting applications and diagnosing outages to maintain Windows 7 OS workstations
• Install servers and Workstations to provide network security and the physical monitoring mission
• Troubleshoot and remedy TCP/IP networking issues from cabling to configures
• Train new hires on the functionality and benefits of applications used daily
• Provide documentation guides and/or how to guides to employee as needed
• Testing and upgrading firmware on network devices
• Manage and monitor resources using VMware Vcenter 6.0
• Controlling bandwidth restrictions in different location using Juniper SSG5
• Install Antivirus software using Symantec (SEP11) to protect the organization data
• Complete task to Perform schedule backups for applications and Databases using Windows 7 task scheduler
• Create and configure roles and triggers for real-time alerts on card reader, doors, input, and outputs using CCure and Hirsch
• Create roles, permissions and clearances for user’s access for Badging or ID access.
• Monitor logs and edit scripts for software applications

Confidential - WASHINGTON, DC

SYSTEMS ENGINEER

Responsibilities:

• Provide remote support for a MSP that provide services for other communities and organizations
• Deploy VMs and create templates using VMWare vCenter along with joining to domain
• Use remote tool Bomgar to access different clients systems while jumping to multiple sites
• Provide support for Symantec upgrade project along with 2013 Exchange upgrade project
• Provide support for DC law firm with time management system Orion for availability
• Build and deploy Images for HP and Dell laptops for a DC Charter School

Confidential - GREENBELT, MD

SYSTEMS ENGINEER/VDI SYSTEMS ADMINISTRATOR

Responsibilities:

• Assist with providing Cloud innovative resources to Confidential Goddard Space Flight Center. Testing and Develop upcoming and new technologies as required by government mandate.
• Gather data from the user community as a guide for new needs for innovative way to complete day to day tasks and or projects.
• Maintain a containerize Data center which includes two rack that host Dell servers, Arista switches, Dell EqualLogic SAN.
• Organize and build relationships with several vendors VMWare, Dell, Microsoft, Citrix, Confidential, and Eucalyptus. Manage AD,DHCP, DNS Exchange, SQL and SharePoint in a private DEV environment.
• Provide testing on AWS cloud solution for the whole campus. Create and demonstrate Citrix XenDesktop 7 VDI capabilities. Setup Netscaler and MDM to circumvent the BYOD (Bring Your Own Device) requested throughout many organizations. Maintain the Infrastructure which is managed by VMWare test for disaster recovery.

Confidential

SENIOR SYSTEMS ADMINISTRATOR/DESKTOP SUPPORT

Responsibilities:

• Provide onsite resolution for more complex hardware and software problems for end users that had been escalated from tier1 phone support team within the defined SLA for all end-users.
• Perform moves, adds, and change requests for new and existing employees; and responsible for new hire hardware/software setup and initial training on support procedures and standard applications.
• Provide technical support to field issues generated by clients via web, phone, email, chat, forums and on site (when needed)
• Support customers on Windows XP, 7, 8 as well as mobile OS (iOS, Android, Windows phone etc.) using remote support/management tools (e.g. GoToMeeting, WebEx, Meraki)
• Decrease field issues and identifying root cause of issues when possible
• Escalate issues to Senior Engineers as Maintaining logs of inbound/outbound pro-active service calls (large clients)
• Provide System Administrator/Desktop Support for a Sales-Tax team face-to-face for a Compliance and Corporate office.
• Support Dell Latitude E64 laptop, Lenovo X1 W530 laptop and OptiPlex Desktops. Work with over 500 users throughout the organization.
• Use SQL, Access, Oracle, and FTP sites throughout the company.
• Create and develop templates VMs for remote users and offices.
• Manage and support 2010 Exchange Hybrid environment with Office365 with Azure, Office 2013 suites.
• Deploy VMs with different OSs such as Windows 7, Windows 8, Windows 2008, Windows 2008 R2, Windows 2012.
• Maintain and monitor the Jira and Confluence knowledge base systems for several departments
• Complete and over 50 tasks a month using two ticketing systems (Quickbase, ServiceDesk, & Solarwinds).
• Manage and Install RDS terminal services in other remote offices Keep track of inventory using SharePoint site.
• Create new users using AD and Exchange 2010. Create and tracking other accounts likes GoToMeeting, WebEx, O365, Quickbase, Hip chat, and Adobe. OS daily is Windows 7.
• Use and edit changes to Network devices used Juniper and Cisco switch/router.
• Provide phone support for Digium PBX using Digium and cisco phones. Migrate from Digium phone to Cisco phone system.
• Install and setup cisco VTC. Monitor and use over 10 different servers daily.
• Troubleshoot and resolve issues for all users and level of experience.
• Use Pager Duty, Solarwinds, and Opsview to monitor the Enterprise environment daily WAP Meraki for wireless access and system activity.
• Migrate to O365 with Lync 2013 from Exchange 2010 migrating over 500 users to O365 hybrid cloud solution.

Confidential - WASHINGTON, DC

SYSTEMS ADMINISTRATOR/DESKTOP SUPPORT ANALYST

Responsibilities:

• Provide desktop support for the Compliance team face-to-face for a sales tax company in a local office with about 38 users.
• Supporting Dell Latitude E64 laptop and OptiPlex Desktop.
• Reimage and upgrade from XP to Win7 Provide Tier 3 support and tier 4 support as needed for the corporate office.
• Travel to other offices and backup PA office to fill-in for DBAs using SQL
• Manage and support 2010 Exchange Hybrid environment with Office365, Office 2013 suites.
• Deploy VMs with different OSs such as Windows 7, Windows 8, Windows 2008, Windows 2008 R2, Windows 2012.
• Complete over 50 task a month using two ticketing systems (Quickbase & ServiceDesk) with excellent follow-up
• Keep track of inventory using SharePoint site. Create new users using AD and Exchange 2010.

Confidential - HERNDON, VA

WINDOWS ENGINEER/ WINDOWS SYSTEM ADMINISTRATOR

Responsibilities:

• Provide support for the Windows team in an enterprise class environment on XP by adding user accounts and deleting user accounts.
• Assist the Windows team with the Confidential Remedy ticket system by using Active Directory and adding users and deleting users on 2003 and 2008 Windows servers.
• Creating OUs, Security Groups and DL’s along with changing permissions for access.
• Use exchange server and Blackberry web access adding users and deleting users for mobile access. Administer to over 1500 users.
• Create reports for server backup and restore points using NETAPP, Exchange 2007, and Microsoft in a production environment.
• Use HP Blade Server technology Virtual Connect and OA management console.
• Provide Cisco phone resolutions for 7900 series. OS used daily is Windows XP while RDP to over 40 servers to complete daily operations.
• Assist other teams to complete tasks and incidents in a timely fashion.
• Server MYSQL Database is monitored for backup and retrieval resources.
• Use VMWare for Virtual environment for different OS’s using ESX 5.0.
• Work towards obtaining certification for Citrix (CCA) Citrix Certified Administrator.
• Monitor farm for SAFE using terminal services. Updates and Patches on servers using Shavlik WSUS account access. Track logs and Data center changes daily to monitor possible outages.
• Provide tier 3 service for eight other regions within the FTC agency.

Confidential - VIENNA, VA

DESKTOP SUPPORT ANALYST

Responsibilities:

• Provide front line Desktop Support for Law Firm with the Migration of Windows XP to Windows 7.
• Organize Deployment for new software rollout.
• Outlook 2010 set up for each profile for mail exchange server with Blackberry Mobile devices.
• Inventory of old desktops and laptop after doing a disk clean of hard drive.
• Response to request and support using Footprint ticket system.
• Upgrade and migrate user profiles from XP to Windows 7
• Train users how to navigate and use newly installed Windows 7 vs. XP after deployment.
• AV and Polycom support for conference rooms for several attorneys.