TECHNICAL SKILLS

• Netware Administrator
• Active Directory TCPIP
• DHCP
• DNS Windows 2000 and 2003
• 2008 Server
• XP
• Novell NetWare
• Microsoft NT
• Hub and Token Ring connection LAN Administrator
• Troubleshooting of Printers and PC ability to read Blueprints/Schematics replace hardware and installation of hardware and software Office 2000
• 2003
• 2007 Microsoft Exchange
• Lotus Notes
• Ccmail
• Group Wise
• Remote Access using Citrix SSl
• Windows 7
• Vista
• Windows XP
• Windows 2000
• Altiris software VMware Blackberry Server and Devices .Equipment: Gateway 2000
• Compaq
• IBM
• Dell
• Apple
• Confidential
• Blackberry and much more.

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential, Washington DC

Responsibilities:

• Windows 7,10 deployment and Support
• Helped configure new equipment/software and transfer client data to new systems. Equipment included Windows desktops (up to Windows 8.1), laptops, servers (up to 2012 R2), thin clients,
• Support of Office 2010,2013,2016,365
• Working with management in developing a plan for deployment
• Completing requests for shared drive creation and granting access within the AD domain
• Working with Active Directory to resolve system and users issues
• Using SCCM for gathering network information and deploying software
• Creating Documents for training and Technical resources
• Support of Desktop and laptop devices
• Support for Skype for business
• PowerShell for scripting purpose
• MAC 10 Support
• Support Webex Conference
• Trouble shooting issue with local and network printers
• Configuring Droid and IPhone devices for company email connectivity
• Support Lotus Notes
• VMware support
• Using Remote software to trouble shoot issue within the company
• Scan and Patching Servers to meet State Requirements using Nessus
• Imaging PC using Ghost

Systems Engineer

Confidential, Tysons Corner, VA

Responsibilities:

• Windows 7 deployment and Support
• Windows 8.1 support
• Helped configure new equipment/software and transfer client data to new systems. Equipment included Windows desktops (up to Windows 8.1), laptops, servers (up to 2012 R2), thin clients,
• Support of Office 2010,2013
• Using SCCM for gathering network information and deploying
• Working with management in developing a plan for deployment
• Completing requests for shared drive creation and granting access within the AD domain
• Working with Active Directory to resolve system and users issues
• Creating Documents for training and Technical resources
• Support of Desktop and laptop devices
• MAC 10 Support
• Support Webex Conference
• Trouble shooting issue with local and network printers
• Configuring Droid and IPhone devices for company email connectivity
• Support Lotus Notes
• VMware support
• Using Remote software to trouble shoot issue within the company
• Scan and Patching Servers to meet State Requirements using Nessus
• Imaging PC using Ghost

Desktop Support and Systems Admin

Confidential, Arlington, VA

Responsibilities:

• Windows 7 deployment and Support
• Support of Office 2010
• Working with management in developing a plan for deployment
• Completing requests for shared drive creation and granting access within the AD domain
• Working with Active Directory to resolve system and users issues
• Creating Documents for training and Technical resources
• Support of Desktop and laptop devices
• Using SCCM for gathering network information and deploying software
• VMware support
• Support of Microsoft Exchange
• Using SCCM for gathering network information and deploying
• Trouble shooting issue with local and network printers
• Configuring Droid and IPhone devices for company email connectivity
• Using Remote software to trouble shoot issue within the company
• Remedy Ticketing system
• Installing software and hardware
• Experience troubleshooting and resolving network connectivity issues - familiar with data closets, patch panels, switches, routers, data ports and cabling. Knowledge of TCP/IP, Subnet Mask, DNS, LDAP and VLANs.

Desktop Support and Systems Admin

Confidential, Washington DC

Responsibilities:

• Windows 7 deployment and Support
• Support of Office 2010
• Working with management in developing a plan for deployment
• Working with Active Directory to resolve system and users issues
• Creating Documents for training and Technical resources
• Using SCCM for gathering network information and deploying software to World Bank PC
• Support of Desktop and laptop devices
• Trouble shooting issue with local and network printers
• Configuring Droid and IPhone devices for company email connectivity
• Using Remote software to trouble shoot issue within the company
• Remedy Ticketing system
• VMware support
• MAC support
• Installing software and hardware
• Creating users on Blackberry Server
• Troubleshoots and support for Blackberry devices.

Desktop Support and Systems Admin

Confidential

Responsibilities:

• Deployment and support of Windows 7 and Office 2010
• Remote of users PC for technical support
• VMware support
• Creating Documents for training and Technical resources
• Working with Active Directory to resolve system and users issues
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Exceptional customer service orientation
• Using SCCM for gathering network information and deploying software also remote access
• Traveling to various PFG sites for Deployment of new software and hardware
• Working directly with Management for deployment
• Remedy Ticketing system

Desktop Support and Systems Admin

Confidential, Maryland

Responsibilities:

• Deployment and support of Windows 7 and Office 2010
• Remote of users PC for technical support
• Creating Documents for training and Technical resources
• Working with Active Directory to resolve system and users issues
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Exceptional customer service orientation

Confidential

System Administrator

Responsibilities:

• Remote of users PC for technical support
• Support and manage Windows 2003and 2008 Server
• Support Windows XP and Windows 7
• Support Office 2007 and 2010
• Support of Network and Connectivity
• VMware support
• Scan and Patching Servers to meet State Requirements using Nessus
• Imaging PC using Ghost
• Documents track and monitor the problem to ensure a timely resolution

Confidential

System Administrator

Responsibilities:

• Blackberry Administrator
• Creating users on Blackberry Server
• Troubleshoots and support for Blackberry devices.
• Basic troubleshooting of Windows Xp and Windows 7 issues
• Troubleshooting network connectivity issues.
• Working directly with outside vendors with device connectivity to the BES server
• Remote of users PC for technical support
• Support and manage Windows 2003and 2008 Server

Confidential

System Admin Desktop Support

Responsibilities:

• Support of Network and Connectivity
• Phone support for all branches in BB&T Network
• Thomson1 support (Brokers software)
• Troubleshoots and supports Cisco VPN, SSL VPN.
• Configuration Microsoft Exchange
• Remote of users PC for technical support
• Active Directory Administrator
• WAN Environment
• Working directly with vendors to submit purchase order requests for necessary equipment and software.
• Troubleshoots and supports for Blackberry devices.
• Documents track and monitor the problem to ensure a timely resolution.
• Support Windows XP, Windows 7, Macs

Confidential

System Admin Desktop Support

Responsibilities:

• Support of Office 2007 Professional Suite
• PC Migration and Hardware upgrade
• Support Windows XP, Vista, Windows 7 and Lotus Notes 6.5 and Exchange
• Performs appropriate and timely preventative maintenance routines.
• Hardware/software upgrades and fixes.
• Working directly with vendors to submit purchase order requests for necessary equipment and software.
• Remote of users PC for technical support using Remote Desktop.
• The Use of Active Directory to Manage users accounts and PC
• Implementing and Managing GPO's
• Blackberry setup and configuration
• Symantec Ghost imaging software
• VPN, Citrix connection
• Installation and Support of VMware
• WAN Environment
• Support end users with any security issues being encryption and access to sensitive information on the network.
• Using Fore Scout to monitor users account and IP address in a Wan Environment.

Confidential

Desktop Support Tech

Responsibilities:

• Support and manage Windows 2003 Server
• PC Migration and Hardware upgrade
• Support Windows XP, Macs and Lotus Notes 6.5
• Support end users with any security issues being encryption and access to sensitive information on the network.
• Hardware/software upgrades and fixes.
• Run Tape Backup on daily bases
• Submit purchase order requests for necessary equipment and software.
• Remote of users PC for technical support using VNC4 and SMS remote access.
• The Use of Active Directory to Manage users accounts and PC
• Implementing and Managing GPO's
• Blackberry setup and configuration
• Symantec Ghost imaging software
• VPN, Citrix connection
• Installation and Support of VMware
• WAN Environment

Confidential

Desktop Support Tech

Responsibilities:

• Support of Network and Connectivity
• Configuration of Main Frame session AS400 (Rumba)
• Phone support for all branches in Wachovia’s Network
• Thomson1 support (Brokers software)
• Administrator VPN support (Remote Access)
• Support Windows XP, 2000
• Novell and Microsoft platform Environment
• Configuration Lotus Notes 6
• Netop of users PC for technical support
• SMS administrator
• Active Directory Administrator
• Training of New Employees
• Symantec Ghost imaging software
• WAN Environment
• Working directly with vendors to submit purchase order requests for necessary equipment and software.