SUMMARY:

• Educated and motivated Network/Systems Administrator with over eight years of IT experience and service in the Confidential .
• Recognized for expert troubleshooting to quickly resolve network and systems hardware and software issues.
• Able to research past problem resolution to develop new solutions while being time efficient and cost effective.
• Knowledgeable in the systems operations of Windows environments in small to large scales with a strong background using Cisco proprietary systems (routers, switches, VoIP).
• Strong interpersonal communication and organizational skills while keeping a positive attitude and respectful demeanor.

TECHNICAL SKILLS:

Server Operating Systems: Windows Server 2003/2008/2008 R2/2012, SQL 2007/2012

Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10

Virtualization: VMware (ESX 4, 5 and 5.1) and Hyper - V

Concepts: LAN/WAN, VLAN/WLAN, TCP/IP, DHCP, DNS, Active Directory, VPN, RDP, VoIP/FoIP, IPTV

Applications: Microsoft Office Suite, Microsoft CRM, SCCM, Microsoft Visual Studio, Powershell, Veritas Netbackup, CommVault, VBrick IPTV, AtHoc IWS Alerts, Biscom FoIP, Cisco Works, HP Print release, Vertafore family of products

Hardware: HP and Dell blade servers, Cisco Firewall and Router, HP\Asus\Lenovo laptop\desktop systems, HP Printers

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Windows Systems Administrator

Responsibilities:

• Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers.
• Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Continually monitors and tunes multiple systems to achieve optimum performance levels.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
• Resolves problems within established practices.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
• Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
• Plans and implements the modernization of servers.
• Develops, implements, and promotes standard operating procedures and schedules.
• Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and implements new standards, policies and procedures.
• Work closely with Network, Security and Development teams to help determine and develop the systems that will be implemented.
• Respond/negotiate customer assigned priorities;
• Balance customer service delivery requirements with available resources while ensuring all project milestones and schedules are maintained;
• Serve as a working SME, contributing to technical/operational service request fulfillment;
• Address/represent Server teams activities at customer meetings as needed
• Assist in developing & maintaining customer meeting minutes
• Ensure that customer requests include anticipated/required suspense dates (due date, milestones, priority, schedule, etc.)

System Administrator III

Responsibilities:

• Provided systems support to ensure the availability, reliability, sustainability, operations, and administration of information technology servers, data storage and software applications
• Supported responsibilities include: servers, core services, distributed applications, security, enterprise storage, database administration, messaging, application monitoring, and client interfaces
• Integrated cyberspace systems and applications through a solid understanding of information systems (IS) technologies, protocols, standards, and applications
• Supported the day-to-day operations and maintenance of the system
• Supported the identification, reconnaissance and exploitation of vulnerabilities within the cyberspace environments to achieve desired effects
• Provided software training and technical assistance to support staff in the operation of the system

Network/Systems Administrator II

Responsibilities:

• Provided installation, maintenance and troubleshooting support of voice, video, and/or data communications networks
• Monitored and responded to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
• Installed and configured network hardware and software
• Provided network troubleshooting and support
• Provided technical support and training to end-users
• Administered network security
• Back up file server data/disks
• Provided minor to moderately complex server maintenance
• Maintained current knowledge of relevant technology as assigned
• Participated in special projects as required

IPTV/AtHoc/Fax System Administrator

• Supported the AFRC Installation Warning System (IWS) Alerts Emergency Management System and provide support to approximately 76,000 AFRC personnel who are using the IWS alerts software.
• Responsible for resetting Wing Operator/Administrator passwords, responding to trouble calls from AFRC Wings (42) and working trouble resolution issues with the appropriateWing and/or ATHOC Help Desk
• Assisted users in generating reports and queries to assist in tracking alert status, and in future training of AFRC personnel in the use of IWS Alerts (estimated at 6 classes/year training 10 people per class)
• Identified problems and issues not resolvable by their office shall be elevated to the ATHOC Help Desk, and/or appropriate ATHOC Engineer
• Responsible for troubleshooting the IWS Alerts system with ATHOC engineers and working with end users and HQ AFRC Director of Communications Plans and Policy Program Manager ( HQ AFRC/A6XP) to resolve any problems detected
• Responsible for supporting the IWS Alerts server (2 databases and 6 application servers) located at Robins and Dobbins
• Responsible for patching, upgrading, backing up servers, responding to tasking orders from AFRC and/or the AFNet (etc., Network Tasking Orders). The frequency of these tasks range from executing backups daily to responding as required
• Made recommendations on implementations to the command's efforts for overall AFRC IPTV policies, management and support
• Responsible for implementation and administration of enterprise IPTV management, security, configuration control at AFRC HQ and all (13) Reserve bases
• Coordinated, tested, documented, evaluated and implemented new IPTV technology
• Command technical lead on IPTV
• Made recommendations on process improvements to make better efficiencies for IPTV in AFRC to save resources (e.g., costs, personnel, etc.).
• Made recommendations on implementing the command's efforts for overall AFRC FAX server, policies, management and support
• Responsible for implementation and administration of enterprise FAX server management, security, configuration control
• Coordinated, tested, documented, evaluated and implemented new FAX technology
• Command technical lead on FAX server.

Helpdesk Support/Backup Systems Administrator

Responsibilities:

• Network access (login, file and print services, web access)
• OCS Live Meeting support
• Mobile computing device issues requiring touch labor
• Workstation security (e.g., patching)
• Workstation software install/troubleshooting (e.g., email)
• Ticket lifecycle management
• User account maintenance/support
• Maintained proficiency in current technological trends, operating systems
• File and account maintenance
• Workstation file/profile recoveries
• Workstation/SDC builds/rebuilds/imaging
• Assists in software configuration management
• Software and hardware upgrades and revisions
• Assisted in system analysis to resolve configuration and equipment problems
• Provided recommendations to return sites to an operational status
• Troubleshoot hardware, software and network problems
• Software and hardware maintenance, patches, and tech refresh installs, as directed
• Liaison for support of unresolved network system trouble calls by working with other service desks
• Utilized Remedy Management System (RMS) or similar service, maintained historical database of reported problems, and associated events, provide the local AO with statistics of calls received, number of trouble tickets submitted, average resolution time, listing of technical bulletins and information guides issued, and trend analysis information
• Coordinated as technical liaison, technical requirements with the government Technical Point of Contact (TPOC)
• Assisted command backup team in implementation and administration of enterprise CommVault backup systems management, security, configuration control at AFRC HQ, all (13) Reserve bases and CONUS tenant units located at approximately 28 bases
• Responsible for patching, upgrading, backing up servers, responding to tasking orders from AFRC and/or the AFNet (etc., Network Tasking Orders). The frequency of these tasks varied from hourly to monthly
• Reported volumes, resolutions times, and other information identified by the local Accountable Officer (AO) on the Monthly Status Reports. The government CFP software may be able to provide data for reporting
• Assisted with local user training and training assistances, perform initial fault assessment and resolution
• Assisted in working, coordinating, documenting, resolving, and closing trouble tickets when tasked and coordinate activities with Client Support Technicians (CSTs)
• Managed the AFNet Remedy queues located at and/or supporting the base/users.Base level support will include those tasks required by the AFNet related to user support as Information Assurance Officers (IAOs) as tasked

Systems Analysis / Network Administration

Responsibilities:

• Met with clients to ascertain the current state of systems and formulated a plan of action to update and expand overall IT connectivity and providing cost analysis regarding hardware and software projects
• Responsible for coordinating with vendors for installation of hardware and software upgrades
• Processed timely and accurate information to ensure compliance with warranty requirements of vendors
• Followed established process and procedures to plan, install, test, and implement computer system hardware and software technologies
• Developed procedures and trained users on how to use company specific applications
• Responsible for troubleshooting network connectivity, network printing and user access issues
• Responsible for installing, testing, and repairing computer systems on customer site
• Supported and developed all client images using Symantec Ghost, also responsible for restoring any data from backup images