Information System Administrator Resume
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VA
SUMMARY:
- Offering 6+ years’ experience as an Information System Administrator with specialization in instruction, development and maintenance of software systems/applications.
- Specialized experience in establishing, configuring and maintaining the SNAP terminal for the United States Air Force ( Confidential )—managed 15K user accounts across 4 domains at the 480 Intelligence, Surveillance and Reconnaissance Wing.
EMPLOYMENT HISTORY:
Information System Administrator
Confidential, VA
Responsibilities:
- System administrator—480 ISR Wing’s $10M dissemination enterprise; 4 domains/31 ISR systems/supported 100 joint service units
- Rectified 210 network issues; provided accurate solutions—assured 4TB/25K ISR images accessible to 5K users
- Performed 24 - hour tier-2 help desk isolation/corrective action; concludes or elevates/monitors tier-3 actions
- Eradicated unauthorized software from 50+ PCs—secured hardware; mitigated/prevented potential hacker access
- Resolved 600+ trouble tickets—enhanced intel mission plan capability; ensured 98% uptime rate for $10M weapon system
SIPR/NIPR Access Point (SNAP) Operator
Confidential, AF
Responsibilities:- Deployed 182 days to Afghanistan; maintained 2 SIPR/NIPR access points—supported 70 soldiers for Confidential missions
- Provided secure message handling store/forward service—global intel dissemination to US warfighter/planners
- Monitored 20 network perimeter nodes; provided instant outage notification to senior leadership; secured network endpoint
- Repaired geospatial tracking tool outage; corrected three corrupt system files—ensured real-time ISR asset tracking
- Notified/tracked status of critical outages to external joint service agencies; attained/documented corrective actions
Monitoring Analyst
Confidential, VA
Responsibilities:- In-depth knowledge of server monitoring tools, IT infrastructure, multiple domain model, and server side development.
- Monitor over 4,000 servers, 350,000 workstations in 620 locations across the world resulting in an unparalleled uptime rate.
- Consistently responded to incidents and managed documentation, communication, and coordination of outages.
- Worked with Server Architecture and Application Architecture personnel integrated issues associated with the production environment.