SUMMARY:

• 9+ years of cross - platform experience in systems administration, including designing, analyzing, installing, maintaining, and repairing hardware, software, peripherals, & networks.
• 5+ years supporting and engineering virtualized environments including compute, storage, and networking at an enterprise level
• 5+ years in technical leadership roles, providing training and coaching to fellow team members
• 9+ years of effectively working with multiple cultural groups to achieve common business goals
• Excellent communication and problem solving skills
• Strong desire to continue learning in an ever changing environment.
• Proven ability to quickly analyze situations and provide direction as needed in an enterprise level environment

TECHNICAL SKILLS:

Operating Systems: Windows XP, Vista, 7, 8, & 10

Server: Windows Server 2003, 2008, 2008R2, 2012 & 2012R2

Hardware Cisco:: Servers (UCS Blades with supporting hardware), Switches, Routers

HP: SAN, Servers, and supporting equipment

Dell: SAN, Servers, and supporting equipment

NetApp: Controllers and storage

Software: Confidential: Clustering 2008 r2 - 2012r2, Hyper-V 2008r2 - 2012r2, SCVMM 2012r2, PowerShell

VMWare: VMware ESXI 5.0 and 6.0, and vCenter

HP: Server Tool Set on Windows Servers

Dell: Server Tool Set on Windows Servers

Cisco: Unified Computing System and System Center

Brocade: Web Console Configurations

NetApp: Cluster Ontap 8.3 and 9.0, OC Unified Manager, OC Performance Manager

Ticketing Systems: ServiceNow and SCOM

Networking: Solid understanding of requirements and configurations needed to set up communication for applications and back end infrastructure equipment

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Solely maintained and supported a NetApp CIFS/NFS environment hosting hundreds of terabytes of data
• Leveraged SnapVault and SnapMirror technologies to support business needs and DR requirements
• Engineered, proposed, and implemented a million dollar deployment of new NetApp gear to address growing needs of the business.
• Implemented monitoring systems for the NetApp hardware to provide insight and trending of data
• Performed daily maintenance and checks on the NetApp system to ensure uptime and improve the company’s view of the system
• Created PowerShell scripts to aid with server builds, quality checks of servers builds, and to provide data as required by management
• Worked with SolarWinds devs to implement new monitoring methods to provide greater insight and visibility into the server infrastructure
• Worked with the Asset Management team to identify discrepancies in the current CMDB and provided ideas that were implemented to aid with better tracking
• Updated team documentation to ensure that it was relevant and had up to date information
• Documented and created Knowledge Base articles for multiple Engineering process that were being converted into Operations
• Completed new VMs builds on both Hyper-V and VMware
• Built new clusters on both Dell and Cisco Hardware using SCVMM and Windows 2012r2 OS
• Responsible for migrations of VMs from older infrastructure to newly built clusters
• Worked within SCVMM on a daily basis to manage and configure VMs
• Took over most responsibilities regarding the virtualized infrastructure once senior staff left for new employment.
• Identified issues related to compute and storage consumption and leveraged monitoring tools to provide daily insight into the usage
• Leveraged previous experience and out of the box thinking to save the company time and money on multiple occasions
• Collaborated with teams to complete project work related to a site decommission and new deployments
• Completed projects within deadlines and worked outside of normal hours when timelines were at risk or when there was a business need
• Provided support to the Operations Team as needed to fill in technical gaps and expand general knowledge
• Was given project work frequently to complete with little documentation and supervision with the goal of completing the task as well as creating supporting documentation to streamline future requests
• Provided consulting services to other supporting teams within the org to assist with new server/application roll outs

Confidential

Systems Administrator and Technical Lead

Responsibilities:

• Worked production cases affecting core Confidential services
• Collaborated with multiple internal and external team to drive resolutions to outages
• Worked on multiple server configurations including 20+ node clusters, physical servers, and VMs
• Troubleshot issues related to VMs including performance, availability, backend storage, and potential host issues
• Provided training for new and existing co-workers on troubleshooting multiple issues with a heavy focus on Hyper-V, File, and Service clusters
• Worked on 2008/2012 servers installing roles and configuring services including Terminal Services, IIS and Clustering
• Completed in-depth troubleshooting of OS issues facing clusters, standalone and virtual servers including system log reviews and crash dump analysis
• When limitations were meet with a customer’s current configuration I provided solutions to resolve performance or blocking issues
• Was acknowledged and thanked by customers for resolving issues in a timely and received excellent marks in customer satisfaction surveys
• Was included in major incident calls to provide technical support to mitigate outages
• Worked through issues using process documentation and when needed found alternative solutions
• Updated process documentation for my team and consulted with other teams to provide updates to their documentation
• Was involved with marketing ideas to new/potential customer by consulting with sales and providing a video demonstrations of internal tools
• Was assigned special project work to complete due to a high level of technical skills and the ability to work independently
• Provided leadership and cohesion to a very diverse and fresh team
• Scripted repeatable tasks to save time using batch and PowerShell

Confidential

Systems Administrator and Subject Matter Expert

Responsibilities:

• Respond to operating system and hardware issues in a large distributed environment.
• Escalation path for Tier 2 and worked closely with the other SMEs/Tier 4
• Main escalation point for complex service interruptions from a hardware perspective
• Troubleshot issues by using department vetted documentation and leveraging personal experience as needed.
• Worked with senior staff as needed on large revenue impacting events
• Work with Site Services and coordinated with other teams to complete hardware investigations.
• Worked in a 24x7x365 group-based environment
• Responsible for managing the “Hardware” queue, including: creating work windows, resolving tickets per SLA, following up on old tickets, triaging new tickets, and checking for related issues.
• Expected to know all of the Tier 2 responsibilities (running conference calls, doing traces, engaging resources, investigating graphs, etc.)

Confidential

Service Engineer

Responsibilities:

• Performed network changes and investigations as needed on CISCO switches
• Maintained several F5s performing backups and changes as needed
• Documented current infrastructure and consulted with management regarding improvements
• Performed Brocade configurations for new and existing servers to allow access to SAN storage
• Created LUNs on NetApp equipment for new and existing servers
• Performed migrations of data between HP SAN and NetApp SAN environments
• Performed migrations of data between 2 different NetApp environments
• Performed multiple setups of cluster environment on both core and full versions of server 2008r2 & 2012
• Worked in SCVMM 2012, maintaining VMs and Hosts and performing deployment changes
• Created documentation and reviewed existing documents
• Found solutions for undocumented problems and created documentation regarding it
• Completed tasks with little guidance and responsible for project deployments
• Scripted solutions to save time

Confidential

Site Service Lead

Responsibilities:

• Worked at Confidential ’s largest Data Center hosting thousands of physical servers and even more VMs
• Responsible for managing ticket queues, email requests, staffing, and SLA adherence.
• Was recognized by multiple customers for my abilities and became a main contact point to resolve critical issues that arouse
• Worked on change requests including role installation, server rebuilds, and modifications
• Worked on break/fix issues on both virtual and physical servers, including problems with connectivity, configuration, and installation issues.
• Provided RC for hardware and OS related issues by investigating logs, events, and error codes and finding fixes for the problems
• Worked on cluster configuration and installs, handling both hardware deployment and software configuration
• Trained techs in proper procedures related to break/fix and other related work
• Handled issues related to VM and Hyper-V configurations minimizing downtime
• Responsible for deploying, servicing, or upgrading large amounts of HP servers, Dell servers, Cisco switches, Quanta switches, F5 devices, and other equipment

Confidential

Part Time Teacher

Responsibilities:

• Responsible for creating class schedules, choosing the teaching material, creating lesson plans, creating tests, and grading student progress
• Was able to merge real world experience and material covered in the chapter into coherent lessons
• Received good reviews by BBCC board member during quarterly review
• Received good feedback from students and had an overall good pass rate

Confidential

NOC Transport Analyst

Responsibilities:

• Monitored a large scale network that includes 11 PUDs in WA and close to 3000 devices.
• Configured switches and routers and actively monitored bandwidth graphs for devices
• Used multiple network monitoring tools including NNM, Zenoss, CTC, CTM, and RayTracer to proactively monitor circuits and to prevent or minimize outages
• Provisioned devices on using command line and other tools
• Responsible for informing different companies and government agencies about the status of their devices and circuits.
• Handled ISP calls to process orders and troubleshoot outages on the behalf of PUDs
• Troubleshot fiber, copper, and wireless circuits for customers and escalated issues to vendors to determine root causes of events
• Helped to design and organize the company website to allow quick access to documentation
• Created tickets to track events using several different ticketing systems including RT
• Managed several servers running on VMware used to monitor traffic and provide application support for technicians
• Appointed as the Chelan liaison, as such I was responsible for ensuring PUD expectations were met, created documentation to aid with the troubleshooting and provisioning process, and provided month and Yearly reports to the PUD

Confidential

Internship

Responsibilities:

• Setup new computers for deployment
• Created images for disaster recovery and to improve deployment timelines
• Provided help desk support
• Inventoried software and removed duplicate copies to prevent extra license costs
• Helped with installation of VOIP phones by installing cable and setting up accounts

Confidential

Service Technician

Responsibilities:

• Set up appointments with customers to service their machines
• Responsible for shipping product back to different warranty companies
• Troubleshooting and installing Cisco Routers, Switches, & Wireless Access Points
• Troubleshooting problems with technicians over the phone
• Upgrading servers, equipment, and replacing broken parts