SUMMARY:

• 20+ years performing desktop systems and network administration for federal government agencies, the American Red Cross, and small businesses.
• Delivered on - site and remote software application support to over 100 staff members with computer and network account related issues such as software troubleshoot and configuration problems; setup and provided application support for MS Office, ADIIS, Oracle database, Lotus Notes, Internet Explorer, RAS, VPN access and remote desktop user support. Deployed and assembled computer hardware systems for all staff.
• Technical supervisor for two IT professionals and managed supply acquisition for all output devices and accessories. Provided weekly documentation and updates to Site Manager on technology infrastructure and process, “Output Device Survey Project.” Managed and maintained standardize procedures for IT operations and technical support for over 250 output devices.
• Improved print servers operation concerning performance capacity by maintenance tuning and monitoring.
• Improved output device maintenance efficiency concerning repairs from 3-4 days down to same day or 24 hours at the latest.
• Organized large scale desktop systems deployment and migration (over 2,500 workstations); designed networking and telecom technologies system to accommodate scalability and security requirements.

TECHNICAL SKILLS:

Micro computers: Dell, HP, IBM, Compaq and Apple Macintosh

PDA & Tablet devices: HP IPAQ Pocket PC, IPAD, Android and Blackberry

Printers: HP LaserJet series II thru current, HP Jet Direct card for HP printers, Lexmark printers, Mini print server

LAN: Token Ring 16/4, Ethernet 10/100/1000 & 100baseT/1000baseT, Cabletron hubs, Cisco 1900 & 5000 switches, Access Points 802.11a/bg/n/ac, IIS web servers

Operating System: Windows XP/Vista/7, SCO UNIX, Fedora Linux 10

LAN: Microsoft Windows NT 4.0/2K/2K3, 2008 R2 server, Exchange 5.5/2k/2K3, SMS 2.0/2003, TCP/IP, Novell 2.15c, 3.1x, 4.x, SPX/IPX, Citrix

Applications: Microsoft Office 2010, 2016 Enterprise Suite, Remedy ticketing system, Microsoft Exchange, Active Directory, Microsoft Outlook Microsoft Internet Explorer, SMS 2.0/2003, Visio 2003, WinInstall 2009, VMware 6, Shavlik 9.2

Utilities: Norton Utilities, Ghost and Anti-Virus, Lotus Notes 7.0.2, Nortel VPN, Cisco VPN

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

System Administrator

Responsibilities:

• Coordinates with EIS project manager and other operation staff to prepared the blueprint of the AWS architecture. Provide status reports and other updates and documentation as needed.
• Performed software updates, security and critical patching using Shavlik 9.2 Protect Standard.
• Facilitate/conduct remote patch management, software distribution, operating system deployments, upgrades and network access protection.
• Provide network administrative support in network architecture and technical configuration management.
• Assist in providing technical inputs to various system administration processes focused on access management and security.
• Review current systems and make technical/process recommendations for improving efficiency.
• Support strategic planning and development of recommendations for automation, process improvements and in corporation of new technologies specific to access management.
• Managed Enterprise McAfee Endpoint Encryption 5.3
• Managed Windows Servers 2008 R2 by remote session to Gate U network hosting on VMware 6.0
• Update Windows Deployment Services on Windows Servers 2008 R2 update system drivers and WinPE.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Coordinates with VACOLS project manager and other stakeholders on all tasks. Provide status reports and other updates and documentation as needed.
• Managed network printing and scanning devices such as Fujitzu scanners, Xerox WorkCentre and HP digital Sender Flow 8500.
• Managed Servers 2003 200 8 R2 by remote session to jumpboxes such as print servers, Managed printers on the print servers and reserved IP addresses for devices from the DHCP servers.

Confidential, Washington, DC

Systems Administrator/Tier Level III Support

Responsibilities:

• Managed hostnames and users location on the Active Directory accordingly to the DHS site codes.
• Managed Servers 2003 200 8 R2 by remote session to jumpboxes such as print servers, and other servers with SCCM client to deployed software.
• Managed printers on the print servers and reserved IP addresses for devices from the DHCP servers.
• Deployed on-site and remote software application support to over 100 staff members with computer and network account related issues such as software troubleshoot and configuration problems; setup and provided application support for MS Office 2010, Java security settings, Lync 2010, Internet Explorer security options, CAC readers/certificates, VPN access and remote desktop user support.
• Supported nationwide remote DHS clients on updates Juniper 7.4 VPN connection transition process.

Confidential, Ft. Belvoir, VA

Tier Level III Technical Support

Responsibilities:

• Managed and surveying desktop workstations and laptop to prepare SCCM deployment of Windows 7 imaging package.
• Troubleshoot network switches on port security base on MAC addresses, VLAN issues from Dell desktops, HP printers and Xerox copier devices.
• Improved deployment package, setup schedule image and patching for desktop using SCCM.
• Trains end-users on software packages and standard IT procedures as required; participates in new application deployment, testing and special projects as needed.

Confidential, Washington, DC

Desktop Administrator

Responsibilities:

• Managed hostnames and users location on the Active Directory accordingly to the DHS site codes.
• Managed Servers 2003 200 8 R2 by remote session to jumpboxes such as print servers, and other servers with SCCM client to deployed software.
• Managed printers on the print servers and reserved IP addresses for devices from the DHCP servers.
• Deployed on-site and remote software application support to over 100 staff members with computer and network account related issues such as software troubleshoot and configuration problems; setup and provided application support for MS Office 2010, Java security settings, Lync 2010, Internet Explorer security options, CAC readers/certificates, VPN access and remote desktop user support.
• Supported nationwide remote DHS clients on updates Juniper 7.4 VPN connection transition process.
• Troubleshoot print servers spool services during operation that affect printers on the network.
• Improved output device maintenance efficiency regarding repair down from 4 days down to 24 hours.
• Weekly written progress reports with updates to Site Manager on Output Device Survey Project.

Confidential, Rosslyn, VA

Technical Desktop Administrator

Responsibilities:

• Delivered on-site and remote software application support to over 100 staff members with computer and network account related issues such as software troubleshoot and configuration problems; setup and provided application support for MS Office, ADIIS, Oracle database, Lotus Notes, Internet Explorer, RAS, VPN access and remote desktop user support. Deployed and assembled computer hardware systems for all staff.
• Setup and installed Fedora Linux 10 (Unix) baseline workstation to prepare remote server administration.
• Organized and maintained 10 work orders daily using the Request Tracker Ticket Tracking System.
• Implemented the loading process of a RIS document database container onto the server and created a CD media of the containers for processing.

Confidential

System Desktop Administrator

Responsibilities:

• Prepared install Standard Desktop Configuration on 2500 workstations and laptops for government personnel and provided support involving desktop migration on Dell refresh and replacement such as imaging, data backups and other associated support activities.
• Installed drivers and configured DoD CAC card readers for PENREN users; hard drives with new images on existing systems and replaced old systems with new refresh systems.

Confidential, Reston, VA

Dell System Deployment & Technical Administrator

Responsibilities:

• Organized systems deployment and migration for over 2,000 Dell desktops and performed workstations hard disk deletions to clear all data and security content.
• Prepared inventory and documentation concerning workstations, usernames, locations and etc.

Confidential, Chantilly, VA

IT Administrator

Responsibilities:

• Troubleshoot and isolated problems on network communications areas and desktop workstations (over 2500 workstations); for Windows XP clients: including configuration restore, patches, connectivity and etc. Troubleshoot, trace problems on fiber/optical connections from jacks to hubs/switches on both unclassified/classified network. Connected transceivers on fibers to workstations and printers.
• Produced documentation for circuits and added to network diagram in Visio for the move on DTRC.
• Patched fiber ST & LC cables to Cisco switches, panels for both Classified and Unclassified connections.

Confidential, Washington, DC

Level III Support Engineer

Responsibilities:

• Performed software and hardware evaluations (e.g., service packs, hot fixes, peripherals).
• Setup Windows 2003 Server and Exchange 2003 at staging area for experiment new hardware and Active Directory components. Migrated Exchange 5.5 to 2003 using migration tools for the transition.
• Deployed packages on software updates to workstations using SMS 2.0.
• Performed security patches for NOS updates in the Active Directory using SMS.
• Managed IIS web application servers, performed patching and mitigation of vulnerabilities.

Confidential, Fairfax, VA

Active Directory Deployment Administrator

Responsibilities:

• Analyzed, defined network requirements, and maintained network architecture and infrastructure. Configured and optimized network servers, routers, switches, KVM, UPS and blade servers DRAC Dell remote network cards. Worked with SMS 2003 on managing servers, workstations and troubleshoot remote systems.
• Hands-on with server builds on Windows 2003 server prepared for testing before deployment.
• Developed network documentation, procedure, environmental assessment, server Ghost image composed, and troubleshoot installation procedures on usage of hardware & software.
• Performed discovery and trust relations between networks by PortQry.
• Used VMware to test host builds and experiment the Windows host virtualization platforms.
• Conducted site survey using (Quest Reporter tool) to gathering data for migration requirements and implementation, drew network diagrams using Visio. Installed and configured SQL2000 server to prepared Quest Reporter tool.