SUMMARY:

• 9 years of work experience in solving complex issues in Identity Access Management and Information Security.
• Strong problem solving and troubleshooting skills, with up to 3 years of customer support to developers.
• Able to work effectively with cross - functional teams in identifying bugs / DCRs in software products.
• Proficient in using monitoring technologies (using SCOM, cloud-based OMS and AppInsights) for service monitoring, such as event logs, service availability, synthetic transactions, port / URL monitoring etc.
• Key recognition: in July 2015, I received the division’s Rockstar award, nominated by Sr. SE, Daniel Nell. In Daniel’s own words, “Frank took the initiative to document, test, ask for review, and implement an infrastructure change to the on premise Rights Management Service that was needed for the continued success of the service. This change was implemented successfully and in a timeframe that was 50% less than the documented time needed which resulted in the service being restored and available to the Microsoft user base as soon as possible to reduce downtime.”
• Experience in software development lifecycle, i.e. design, development, QA, documentation.
• As a Senior Product Architect at Confidential, led a team of developers and built an Award-Winning CRM solution for retail and banking industry - 2002 DM Review World Class Solutions Award in Customer Relationship Management Analytics.
• 8+ years of employment at Confidential working on Artificial Intelligence and rule engine technologies, as Sr. Software Developer, Sr. Technical Consultant, Solutions Engineer, and Technical Trainer.
• Key recognition: appraisal letter from both Project Manager and Technical Manager of Panama Canal Commission (a former U.S. government agency) for my consulting work on EVTMS (Enhanced Vessel Traffic Management System) project at Panama Canal for 1 ½ years.
• Able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members.
• Former CHIME (Chinese Microsoft Employees association) Board member and treasurer

TECHNICAL SKILLS:

OS: Linux. Windows 10 and previous versions. Windows Server 2008 R2 - Windows Server 2016

Languages: C#, Java, Python

Databases: Microsoft SQL Server

Scripting: Powershell, VBScript, JavaScript, Perl

Cloud Technologies: Microsoft Azure

AzureBased Monitoring: Operations Management Suite (OMS) and AppInsights

Other Monitoring Tools: System Center Operation Manager (SCOM)Server Technologies: Hyper-V virtualization, VMWare, O365, IIS Web server, Active Directory, Active Directory Federation Service, Exchange, SharePoint, Forefront Identity Manager, System Center Operations Manager, FIM Synchronization Service (MIIS), Rights Management (RMS), Active Directory Certificate Service

Workflow: K2.net, K2 Blackpearl

Dev/Ops Tools: TFS/VSO, Git and have knowledge of the following Jenkins, Bitbucket, Docker

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Sr. Service/Systems Engineer

Responsibilities:

• Key contributor in project design, deployment and successful launch of self-service portal for user and group management (distribution and security groups), using FIM and Active Directory.
• As a dev lead, successfully designed, built/tested, released and documented a reporting site for user and group management requests using MS SQL reporting service (SSRS).
• Service operation: Federation Service, PKI Service, change management and tier-3 service support for end users.
• As a SME and TPM since 2014, responsible for
• Managing and maintaining Rights Management Service (RMS) 99.99% availability for entire company’s employees
• Service / infrastructure migration in and out of data centers
• Infrastructure (Network and servers) change management
• H/W capacity forecasting and resource planning for production and disaster recovery, and ordering H/W via MSIT internal procurement process
• Set up new H/W based on OS compliance standards, create / configure virtual machines into functioning servers
• Successful users’ migration for the entire company from on-prem RMS to Azure Rights Management Service (in the cloud).
• Key management effort to transfer and store crypto keys from HSM to the company secure site.
• Service launch and operation: Active Directory Federation 3.0, infrastructure change management and tier-3 service support for end-users.
• Service monitoring using monitoring tools (e.g. SCOM / OMS / AppInsights) for: service availability, event logs, port / URL monitoring, synthetic transaction monitoring, performance counters and dashboards.
• Lead Infrastructure StayCurrent effort for servers owned within IAM division: perform monthly security patching and generate OS compliance report.
• Set up lab environments for internal support staff in Windows using Hyper-V, and acted as the lab systems administrator
• Responsible for maintaining service reporting for daily/weekly/monthly service reports and present monthly service review to senior management.

Confidential, Redmond, WA

Sr. Technical Consultant

Responsibilities:

• Provided customer support to developers and system engineers for development and deployment of BPM / workflow solutions using K2 Blackpearl and K2 Smart Forms, Microsoft .NET technologies - Microsoft Workflow Foundation, SQL Server, SharePoint Server, InfoPath Forms Server, IIS and Active Directory.
• Set up lab environments for internal support staff in Windows and Linux using VMWare, and acted as the lab systems administrator
• Troubleshoot production issues.
• Worked with customers for technical and business requirement gathering.
• Provided resolutions / workarounds to customer developers for coding and API support
• Worked with developers to identify and to file product bugs.
• Took part in building up support team through participation in recruiting efforts.
• Supervised support team members.
• Gave technical presentations, e.g. lunch-n-learn sessions.

Confidential, Burlington, MA

Sr. Software Developer

Responsibilities:

• Developed and maintained a Web-based EDI solution in production, which involved backend Oracle database development and front-end Web user interface development using ASP, VBScript, JavaScript and HTML.
• In February 2006, Owens Direct was bought by SPS Commerce through acquisition.

Confidential, Redmond, WA

Application Developer

Responsibilities:

• Designed and developed two labs for Microsoft Tech Ed 2004 worldwide conferences.
• Developed a prototype to demonstrate integration of Outlook with a COM Add-in (developed using C#.NET) and a UNIX application (running on SFU) for further processing and responding to each newly arrived email.

Confidential, Cambridge, MA

Software Developer

Responsibilities:

• Compliant to Java Message Service Specification, as part of G2, Gensym’s flagship product for real-time, knowledge-based applications to produce / consume messages to / from JMS-compliant MOM systems, such as WebSphere MQ, JBoss MQ, Sonic MQ, Weblogic, OpenJMS
• Based on industry-standard JavaMail API. As part of G2, Gensym’s flagship product for real-time, knowledge-based applications to send and retrieve MIME - formatted messages that contain multiple parts (for instance, text and HTML versions of content, and file attachments)
• ReThink: workflow and rule engine for Business Process Management, integrated to Web Services and industry standards such as JMS and JavaMail API.
• WebSCOR: based on e-SCOR, award-winning software for Supply Chain Management, and compliant to Supply-Chain Council’s SCOR standard.

Confidential, Cambridge, MA

Teaching Assistant

Responsibilities:

• Conducted labs, and tutored graduate-level and professional students for course “Web Services Using Java”

Confidential, Boston, MA

Teaching Assistant

Responsibilities:

• Conducted labs, and tutored graduate-level and professional students for course “Web Services Programming Using XML and Java Programming Language”

Confidential, Billerica, MA

Sr. Product Architect

Responsibilities:

• Project Management, and Dev Lead of a team of 10 for design and development of two CRM solutions - Daily Deposit Builder (DDB) for banking and Retail Daily Builder (RDB) for retail industry, that aimed to optimize marketing communications and nurtures customer relationships enterprise-wide. Daily Deposit Builder received 2002 DM Review World Class Solutions Award in Customer Relationship Management Analytics. See the press release at
• Managed product development and product releases
• Provided advice to management on technical product strategy and product roadmap
• Supervised and provided focus to technical team members, and helped build team through participation in recruiting efforts
• Instituted testing methodologies for batch and real-time multi-user environment.
• Acted as conduit between technical team and customer base.
• Provided support to VP of Sales and gave technical presentations to strategic customers.

Confidential, Cambridge, MA

Solution Engineer

Responsibilities:

• Designed and developed a module for user credential validation (from clients of workbenches developed using Visual Basic to Oracle database).
• Developed reusable system modules with Java APIs to meet data communication requirements for large data volume exchanging between operation workbenches as clients and the server. The workbenches were designed for Canal Operations, Advanced Vessel Scheduling, Harbor Movement Management, Signal Station Management, Pilot Assignment and Operator Group Displays.
• Developed setups for all operation workbenches using Installshield.
• Developed a setup for e-SCOR (Gensym product for supply-chain applications) using Installshield.
• Developed a Java bridge between G2 and an Internet searching engine from Excalibur.
• Responsible for Sales support (trade shows, demos, technical presentations) at field sales office in Sydney Australia.
• Responsible for customer training in South Pacific and Asia Pacific regions. As a certified trainer for Gensym products - G2 (reasoning technology), ReThink (a tool for BPM modeling and simulation), NOL (neural networks), I had taken business trips throughout the regions to conduct customer training courses in Australia, New Zealand, China, Singapore, Malaysia and India.