SUMMARY:

An innovative and highly resourceful information technology professional with a strong aptitude the ability to quickly learn about new technologies to understand their value. High level of management skills with advanced knowledge of technical programs and resources to engineer effective solutions that drive corporate growth, enhance business value, and technological innovation. A confident engaging leader with a passion for innovative ideas, coupled with the ability to understand and assimilate different points of view to form strong teams that earn, buy in, and cohesion amongst project stakeholders.

TECHNICAL SKILLS:

Platforms: Windows 9x/NT/2000/XP/Vista/7/Server 2003/2008(R2), Linux, UNIX, Solaris, Cisco, Barracuda, Ruckus, Extreme, SonicWall

Networking: TCP/IP, VPN, LAN/WAN, DNS, DHCP, LDAP

Applications: MS Windows OS, Microsoft Office Suite (MS Office Word, Excel, PowerPoint, Project, Visio, Outlook), Norton Ghost, Novell, OpenOffice, Sophos, VMware, MS Virtual PC, VirtualBox, ZENworks, PGP, Oracle, Wireshark, Ethereal, Cain & Abel, Remote Desktop, GoToMeeting, Microsoft SharePoint, Google Apps, Solarwinds, Symantec endpoint, GFI Max Remote Management, Teamviewer, Log Me In, Microsoft Deployment Toolkit (MDT), Desktop Central, McAfee ePolicy Orchestrator (ePO), Nagios

Cabling: CAT5e, CAT6

Antivirus: Symantec, McAfee, GFI, Trend Micro, Vipre

Miscellaneous: Ethical, Java, Applied Research, Usability, Field Testing, User Manuals, Computer Science, Ethernet, Government, Programming support, Scalability, Sustainability, Systems Engineering, Radio Frequency (RF), Network Integration, Energetic, Technical Problems, Multitask, Prioritize Tasks, Follow Up, Technical Documentation, Ability To Prioritize, Learning New Technologies, Technical Knowledge, Secure, Non - technical, Technical Training, Reliable, Problem-solving Abilities, Project Management, Consulting Services, Network Security, Identify Opportunities, SMES, Tools, Gaps, Recovery, Ability To Learn, Verbal Communication, Servers, Configures, It Support, Motivated, Flexible, MS Word, Inventory Management, Self-motivated, Production Environment, Power Point, Devices, Technicians, A+ equivalent experience/knowledge, Customer Experience, Technician, Creativity, Troubleshoot, Network Management, Operational Support, Friendly, User-friendly, Proactive, Coordinate, VPNS, Network Administration

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• Administer Microsoft Azure and Windows Servers (Active Directory), Office 365, Microsoft Workstations, MacBook Air laptops, Microsoft Intune for mobile devices, and network security devices for over 500 users.
• Build and maintain Windows and Linux servers including but not limited to Skype for Business and Active Directory.
• Standardize deployment of Windows and Mac computers to an exponentially growing organization with diverse software requirements for software integrations, financial, and data analytics teams distributed globally.
• Create and modify PowerShell scripts to automate reports and procedures.
• Coordinate with software and hardware vendors to streamline the procurement and deployment of products to end users in the US, Canada, and Europe.
• Administered migration from Windows 7 Pro to Windows 10 Enterprise for more than 400 users.
• Use remote access tools such as Teamviewer and Panda to troubleshoot end user issues and push software.
• Perform periodic audit of systems to ensure hardware and software compliance with industry standard regulations and corporate policy.
• DevOps automation with tools such as Ansible, Chef, Puppet.
• Conduct systems design, feasibility and cost studies and recommend cost - effective cloud solutions such as Amazon Web Services (AWS)
• Keep abreast of what the future is bringing in terms of new products and enhancements to products and how those changes affect our company plans
• Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
• Assist end users via telephone, e-mail, with a wide range of questions, problems and requests with their mobile device needs

Confidential

IT Analyst

Responsibilities:

• Provide Level 1 - 4 support for end users across the US and travelling internationally.
• Desktop support for Microsoft Windows (XP/Win7/Win10) and MAC OSX, including installing and upgrading software, installing hardware, network troubleshooting, and configuring systems and applications.
• Administer Windows Active Directory Users and Computers, system backups, and Office 365 for local and remote users.
• Management of computer systems including software deployment to remote users, patch management, and inventory management.
• Active Directory user account management and group policy troubleshooting.
• Manage and performs backups and restorations of workstations and servers.
• Assist operational activities including managed systems support using Desktop Central.
• Install and manage VOIP phones, virtual machines, and application software.
• Document results of end user system performance in remote locations and make recommendations for decisions regarding policy or troubleshooting for overall process improvement to management.
• Implement new or modified components (hardware/software) as well as client application solutions.
• Work with Human Resources and Logistics to ensure all software and hardware requirements for new employee workstations are to standard.
• Assist in the migration from a custom solution to Skype for Business/Lync.
• Support Skype for Business/Lync 2016 with IM and Videoconferencing.
• Responsible for troubleshooting and resolving performance issues for communications systems.
• Interface with vendors to resolve hardware and software problems.
• Organized and deployed Office 365 upgrade firm wide for more than 200 users.
• Used AWS cloud services to launch Linux and windows machines, created security groups and written basic PowerShell scripts to take backups and mount network shared drives.

Confidential

Senior Network Engineer/IT Application Administrator (Contract)

Responsibilities:

• Administer HP Fortify, Synaptica, and Team Foundation Server (TFS) globally.
• Work with developers and infrastructure engineers to manage design development projects based on the approved plans to ensure the successful implementation of software solutions for global operations by documenting data flows, data dictionaries, creating Requirements Specification Documents (RSDs), Software Design Documents (SDDs), and Interface Control Documents (ICDs)
• Consult with various development and support teams to negotiate emerging issues and changes in project requirements and advise initiative leads and competency managers when issues are beyond their scope to resolve for global IT issues including requirements planning and system design across a broad spectrum of IT projects that leverage agile development with frequent releases.
• Facilitate cohesion among a diverse range of project including project managers, PMO support staff, business analysts, developers, (Sr) technical analysts, and system architects.
• Act in a trusted advisor, objective third-party capacity to clients, providing consultative services and thought leadership.
• Work independently with the ability to multi-task and demonstrate a high degree of organization.
• Support multiple design reviews that may be running concurrently.
• Evaluate and assess project data and the analysis of processes associated with the deployment of software and/or COTS software applications.
• Proactively identify, manage and mitigate issues and risks in order to enable the provision of optimal resources and service to IT projects.
• Log and track incidents and requests; reviews incident and request tracking databases.
• Provide onsite technology support on projects and strategic planning.

Confidential

Senior Desktop Support Analyst

Responsibilities:

• Plan and manage all phases of various facility-based IT&S equipment for technology infrastructure projects, which include assembling, coordinating project team members.
• Develop and implement quality assurance guidelines to identify risks, ensure consistency, efficiency, & data protection.
• Build VMware & Hyper-V images for testing software.
• Identify, enhance, automate, and implement existing and new processes.
• Develop end user information assurance best practices guidelines within a healthcare and manufacturing environment.
• Audit, monitor, and evaluate closed helpdesk incident reports to ensure that quality assurance guidelines are met.
• Work hands-on with end users on call center helpdesk escalations within a corporate environment.
• Manage and audit software and hardware inventory.
• Coordinates and oversee work with third party vendors to service technology infrastructure.
• Define hardware and software technical specifications with commercial off the shelf (COTS) IT solutions.
• Use effective written and oral communication skills and understanding of how to interact with senior leadership and C-level executives.
• Participates in 24x7 on-call support with other team members.
• Maintain and protect confidentiality with regard to all aspects of employee information.
• Mentor and Train technical analysts in use of Microsoft products, Cisco routers and switches, and proprietary systems.

Confidential

Computer Analyst

Responsibilities:

• Maintains Deployable Desktop Environment for over 500 end users.
• Install, configure, repair, and maintains Information Technology Services (ITS) such as shared drives, printers, cable management, wireless network routers, PC images and workstations.
• Develop/Maintains inventory of all ITS equipment.
• Serve as resource person for desktop computer hardware and software including - purchasing, testing, equipment diagnosis and repairs, training, documentation, and user support.
• Keep abreast of emerging technology, equipment, and/or systems.
• Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
• Use strong analytical skills to solve complex computer applications and systems for faculty, staff, and/or students; provides a wide range of in-depth technical assistance and guidance support staff.
• Consults with users to identify, analyze, refine and document business requirements.
• Provides written and oral communications between departments and cross-functional teams to resolve technical issues.
• Provide hands on customer service end-user support.
• Operating system administration and troubleshooting on multiple platforms including Windows 7, Linux, and Mac OS.
• Provide information security training and explain compliance regulations to users and staff.
• Use interpersonal skills to provide leadership and guidance to develop team members.
• Actively seek new knowledge to improve skills in a Bring your own Device (BYOD) environment.

Confidential

Information Technology Specialist

Responsibilities:

• Install, configure, and maintain Windows Server 2003/2008(R2) including services such as Active Directory, Exchange, shared drives, printers, scripts, and group policies.
• Support all Microsoft operating systems migrations.
• Setup, image, test, monitor, and maintain hardware/software in physical/virtual Microsoft environments.
• Create/Administer profiles on Microsoft and Linux operating systems.
• Information Assurance Security Officer.
• Propose improvements in applications, procedures, and systems to Project Managers.
• Liaise with clients and vendors to resolve problems.
• Provide technical support solutions for e-mail, network connectivity, telecommunications, peripheral equipment, and system maintenance.
• Maintain inventory of all information systems and associated peripherals.
• Travel to national and global locations to support organizations regarding basic and complex infrastructure requirements.
• Use communications ability to design training processes for users without a strong command of the English language.
• Collaborate with military and non-military consulting groups such as local or national contractors to solve problems regarding infrastructure and regulatory bodies by actively listening and conveying messages with tact and professionalism in reporting concise deliverables to stakeholders such as group leadership and clients.
• Excellent attention to detail and developing quality deliverables.