SUMMARY:

Detail oriented and forward thinking IT professional with over 15 years of experience. Vast experience in high volume environments with strong analytical, communication and organizational abilities. Complex problem solver able to thrive in fast - paced and challenging roles.OS

TECHNICAL SKILLS:

Windows: Server 2000/ 2003/ 2008, 2012, SQL 2008, SQL 2012. Sharepoint, Citrix XenApp, Presentation Server 4.5/5/ XenApp 6/6.5, Citrix Web Interface / IIS, VMWare VSphere Client, VDI, Virtualized and Cloud Environments

Hardware: Virtualized Servers, Desktops (VDI), Laptops, IBM, HP, Dell, Avaya VOIP, Apple, Printers, Scanners, Backups (power and data), Blackberry, Avaya IP phones, Trader Turrets.

Software: AQUA,CRM,ClienInsight,QRMBalanceSheetManagement/AssetLiability/TransactionDataMart/B&P, Sungard Advanced Portfolio System 2, CALM, Java, .NET, CTWEB, ASMS, SUMMIT), GRR, CALM GMR Treasury, Catalyst, EMS, Actimize, Vertex, CitiScreening, ICAP and Legal Apps (AIMS, Law Manager, IPMS and CATS). Qlikview Client Server, Catalyst, SQL 2012, SSRS, SSIS, SSAS, SQL Server Data Tools - Business Intelligence 2012, Visual Studio 2012, QRM, TDM, Office 2010/2012, XPRC, Reuters 3000 xtra Kobra, Triarch, Open Bloomberg, Telerate, MIAC, CQG, Yieldbook, Tradeweb, Financial CAD XL, OMR, Aventail FHLB, CitiSafe, Gembase, SAS, Essbase, Edgarizer, FIQA, Sungard APS2, Exceed, Reflections, Rhumba, CA-Docview, Connect Direct-NDM, Summit, ASMS, SAVID, CTWEB, Citrix, VMWare, Visio, Project, Oracle Discoverer, Calm, BONY, Beyond Compare, SQL, SAN, EMC, NAS, Netbackup, Tectia, McAfee, Whitepages IP, VmWare, Orbix Etoolkit, Tivoli, Sybase ASE, Perl.

PROFESSIONAL EXPERIENCE:

Confidential, St.Petersburg, FL

Sr. Application Technical Analyst

Responsibilities:

• Provides 3 rd level support and management for Confidential ’s trading applications primarily in the Fixed Income arena. Performed application software implementations and upgrades. Ensures high availability, security and integrity of assigned applications.
• Assists with Windows 2003/2012 financial IIS web applications migration project. Utilized various tools, webdeploy, IIS migrate, to move over Site and Application Pool configuration settings. Assists developers on re-writing the code, adding connection strings to web.config etc. Ran and troubleshoot powershell scripts for running application deployments via TFS, encrypted web.configs. Migrates web applications from Cleartrust to Siteminder. RJEL - Raymond James framework. Setup MSMQ on servers as part of the migration project.
• Migrates CSS Applications Bloomberg Interface/Gateway/Bonddesk
• Supports Jasper Reporting activities JDBC data source imports/exports.
• Manages service now queue for daily and weekly change requests. Executed Firewall, Siteminder SSO, F5 (VIP, nodes) requests, Venafi Certificates
• Updates and migrates BMC Control-M jobs
• Supports Sungard’s BancWare ALM application, configured compute servers for processing, performed database refreshes, set up remote queues.
• Supports Jasper reporting application. Updated strings during new rollouts.
• Supports TFS/Genesis application deployments with Visual Studio Express and Beyond Compare. Troubleshoots manifests with Visual Studio.
• Manages a knowledge base with Sharepoint - Onenote and Confluence applications. Added new documentation to on weekly basis.

Confidential, New York, NY

Sr. Infrastructure Technical Analyst

Responsibilities:

• Provided 3rd level support and management for Confidential Windows Server 2008/2012/VM infrastructure consisting of 1200+ servers. Duties included platform upgrades, BAU enhancements, deployments of new application modules and problem solving for break fix situations. Researched, analyzed, tested and debugged applications, assisted business clients with their queries related to Database, software release or connection errors and escalated issues when necessary. Tracked client’s queries via ServiceNow ticketing system.
• Communicated with offshore teams that supported all Level 1 and Level 2 client queries. Utilized SharePoint site to monitor workflow and handoff off-hour tasks to off-shore team.
• Implemented Tectia SFTP Server/Client System in application server environment which enabled business to send data securely between vendors.
• Led Cloud Migration initiative, imported existing development virtual servers into the self-service cloud in order to comply with CIO mandate. Provided training info to development teams for use of MST (managing you DEV server) portal.
• Assisted operations teams in the setup, configuration and performance tuning of large application on the VMWare Server Infrastructure consisting of 400+ Servers. Utilized Vsphere Client to perform implementations.
• Implemented CTISecure system to all Production Servers to protect unauthorized logins from anyone including technology teams. Imported all production servers into a CTI Secure safe infrastructure.
• Executed deployments of Qlikview Server/Client System on IIS 7.5 web platform in the AQUA liquidity environment consisting of 50+ servers for business analysts, prod support and development teams for massaging of liquidity data.
• Possess extensive experience in submitting, managing and executing Change Controls in large infrastructure environments.
• Implemented, configured and supported Tivoli ITM6 monitoring tool on 1200+ Windows 2008/2012 Dev\UAT\Prod\Cob Servers. Supervised offshore teams on IBM Netcool Alerts (High, Critical) response times and escalation points for all Confidential Windows Servers under support.
• Performed annual/quarterly COB tests on all applications under my support.

Confidential, New York, NY

Sr. Windows Server Applications Engineer

Responsibilities:

• Performed and supported Windows Server 2008 to 201 2 upgrades, VMWare Virtual Server Machine upgrades, Centralization of all Symantec NetBackup Clients on all servers under support, Microsoft SQL 2008/2012 Upgrades including SSAS, SSIS and SSRS components ( Worked with centralized SQL DBA teams to successfully deploy latest SQL software/patches which included SQL 2012 Analysis Services, Integration Services, Reporting Services and SQL 2012 Data tools (templates for VS2012), Autosys Automation Tool Upgrades.
• Worked on transitioning from other businesses to my support including Actimize and Catalyst applications. On Actimize - performed upgrades of Java, executed feeds with Tectia\NDM. Catalyst - Upgraded IIS 6.5 to IIS 7, deployed all new websites, application pools, Asp.NET, Oracle ODBC drivers. Provided ongoing support to clients.
• Performed upgrades on all Connect Direct NDM instances in a Windows 2008 Server Environment
• Fulfilled and executed multiple requests for EMC SAN migrations in Windows 2008 environments and NAS filer moves between different data centers including file permission changes etc. Involved in NAS filer migration from legacy physical NAS servers to virtualized NAS servers.
• Implemented Risk Manager CitiScreening Fircosoft Application from it's inception in Confidential utilizing Virtualized environment, SAN and all of it's pre-requesites (Websphere App Server, EMT package, SunOne Webserver, Siteminder, Oracle ODBC Client, Autosys and BoKs Client with Safeword). Daily interactions with application and business teams on issues/resolutions.
• Sungard APS2 Production server migration/move(application & data migration project) from Silver Spring, MD Data Center to Rutherford, NJ DC - Liaised with Citi Network, Bloomberg and Data Center teams to complete the complex migration during off-hours.
• Supported Virtual Desktop Infrastructure initiative, worked with systems group and business units to define and plan deployment strategies. Identified problem areas, troubleshoot, and worked with vendors and support team to implement resolutions. Responded to 2nd and 3rd level daily support requests on VDI and Virtualized applications from Support Desk. Completed administrative tasks when necessary and ensured customer requests are met and technical issues are resolved on a timely basis. Served as an escalation point for support desk team. Responsible for tracking repetitive and complex issues. Worked with IS systems and networking teams to diagnose root cause of issues. Provided documentation and training to 1st level support team on VDI related issues. Worked with Desktop Team to identify application enhancements and process improvements that will reduce overall effort required to support desktop infrastructure.
• Implemented, configured and supported Tivoli ITM6 monitoring tool on 500+ Windows 2008 Dev\UAT\Prod\Cob Servers. Configured IBM netcool alerts through a Citi centralized alert portal.

Confidential, Long Island City, NY

Windows Server Support Specialist

Responsibilities:

• Installed and implemented in-house built applications, deployed patches as per change control requirements and performed upgrades to desktop machines and servers . Provided 3rd level technical support and resolution management. Liaised with Development teams regarding the progress of problems assigned.
• Provided technical and application support for ASMS Treasury application, installing and configuring ODBC drivers, packaging software wraps for deployments to servers, creating NT functional accounts for various internal and external feeds.
• Successfully led - QRM ALM Risk Management - Asset Liability Management System, NET Interest Margin, Transaction Data Mart implementation totaling 52 Servers including QRM application servers, Citrix Presentation Servers, SQL 2008 Servers, OLAP Reporting, Autosys servers, RPC processing servers. Interacted with Business Analysts and QRM Development teams as well as Front Office businesses including Cards, CBG, Citicapital and Corporate in scheduling Green Zones and off-hour activities, etc. Performed rollouts and implementations of new QRM ALM v16 NIM environments (Dev, QA, Prod, Cob) on Blade servers. Fulfilled and executed deployments of 100+ Blade Servers into the Citrix Xenapp 5.0 infrastructure.
• Served as the lead on all Citrix projects. Administered and managed Citrix XenApp Farms, installed and published apps . Responsible for training backup team members on monitoring and supporting Citrix Farms/Hosted published applications/installations of patches & hotfixes and farm migration. Interacted with Confidential ’s business application teams for gathering requirements for onboarding applications to Citrix XenApp servers.
• Implemented and provided support for Corporate/Consumer Treasury’s Summit Application. Support included front office traders and back office operations and development team. Some of the summit application dependencies included Perl, Etoolkit and emulator software packages like hummingbird exceed and reflections.
• Implemented and supported internal CTWEB - Citibank Treasury Website, performing changes to web configuration in IIS, ASP.NET, SiteMinder and Entrust\Verisign Certificates. Created IIS websites and application pools including work on reserving firewall ports.
• Assisted Treasury Security Administrators (SecAdmins) with deploying EERS System for documenting a process to review and verify user entitlements. Provided reports for all user IDs, functional IDs, Profiles by owner, Application IDs and System IDs into EERS system.
• Successfully deployed Avaya VOIP phone systems to over 800 end-users at multiple building locations.
• Implemented ESM monitoring tool for Treasury’s Critical Business Application Files on 200+ Windows 2003\2008 Dev\UAT\Prod\Cob Servers. Worked with Application managers to complete a list of all critical application files.
• NAS filer migration from legacy physical NAS servers to virtualized NAS servers
• As a backup, assisted, planned and executed major DSI Migration of all Windows XP desktop upgrades to Windows 7 consisting of 400+ business users.
• Implemented and configured NetBackup Clients on all Windows Server Environments, familiarized myself and team with Enterprise retention standards. Configured UIB - User Initiated Backups on high level applications.

Confidential, Long Island City, NY

Citrix Server Administrator

Responsibilities:

• Implemented and administered 150+ Windows Servers 2000/2003 an in Production, QA and Development environment for Treasury Systems/Operations groups.
• Took over support as a primary project lead for Citrix Presentation Server infrastructure consisting of 20 servers for a highly visible QRM ALM financial application. Administered and managed Citrix Presentation Server Farms, installed and published apps .
• Worked with Project Management Office to complete a major SOE (Standardized Operation Environment) desktop migration.
• As part of SOE Migration - Documented and managed all packaging of locally installed software on desktops and servers (in-house and 3rd party application). Daily interaction with developers from Global Deployment Software team to successfully package software and move it into production.

Confidential, New York, NY

Market Data Support Specialist

Responsibilities:

• Provided technical support and resolution management for market data applications such as Reuters, Triarch, Open Bloomberg, Telerate, MIAC, CQG, FEA@Interest, YieldBook, Tradeweb, FinCad Excel, Essbase, Aventail FHLB, EdgarEase. Helped improve user efficiency by responding promptly to system user queries relating to functionality, data flow, and provided technical advice to users.
• Performed installations and maintenance for all Windows 2000, XP PCs and related peripherals including network, local printers, scanners and network switches.
• Resolved issues relating to Windows, network connectivity as well as problems associated with software and hardware errors.
• Opened, tracked and closed all related problem tickets, monitored ticket queues and ensured data quality for call ticket system.
• Built reputation as the "go to" Windows support engineer for desktops and servers for troubleshooting issues.