PROFESSIONAL SUMMARY:

• Certified Microsoft Professional with 10+ years of experience architecting, deploying, and upgrading systems, including hardware, software, networks, databases, servers, mobile devices, and peripheral equipment.
• Senior Network Engineer with 10+ years of highly successful background in the planning and implementation of IT strategy for organizations in various industries.
• Extensive expertise of business processes in the areas of Finance, HR/Payroll, Financial, Country Clubs, Medical, Legal and Supply Chain.
• Experience in protecting networks with advanced network asset management and monitoring as well as training individuals on how to safely use company assets to prevent loss of data.
• Experience with network architecture, designing large scale cloud or traditional enterprise environments with VMware, Citrix and Hyper V.
• Expertise in Network Management and Engineering towards establishing network continuity that will improve operational proficiency and reduce total costs to the business.
• Extensive experience in problem resolution skills and thrives in highly pressurized and challenging working environments.
• Skilled in improving the efficiency and effectiveness of IT systems; security and disaster recovery applications to ensure complete protection.
• Excellent communication skills at all levels within an organization.
• Extensive expertise and professionalism in assessing business requirements and formulating creative technical solutions.
• Strong background spearheading multi - platform solutions to optimize business goals.
• Superior ability to manage multiple projects simultaneously in deadline-driven environments.
• Extensive knowledge of SAN technologies increasing performance and capacity
• Expert-level system diagnosis, troubleshooting and problem resolution skills.

TECHNICAL SKILLS:

Applications: MS Office Suite, Crystal Reports, Active Directory, Preactor Scheduling, Sage Accounting, Pegasus Opera, Great Plains, QuickBooks, Corel, Adobe Creative Suite, Autodesk Inventor, Veritas Backup, Sophos, MacAfee, Symantec, Kaseya, Level Platforms, Dreamweaver, Visual Studio .net, SQL Server 2012, Remote Services, VMware, Veeam, Datacore, Atlantis USX, Zerto, Nutanix

Hosting: MS SQL 2005/2008/2012 , MySQL, Apache, PHP, .net

OS: Mac; Windows, Windows Server

Networking: TCP/IP, DNS, VPN, LAN/WAN, Wi-Fi, VoIP

Languages: Powershell, .net, HTML, XML

Email: SMTP, POP3, IMAP, spam and virus filtering, Exchange 2008/2010/2012/2013/2016

Switches: Cisco, Netgear, Dlink, Vigor

PROFESSIONAL EXPERIENCE:

Confidential

Senior Engineer

Responsibilities:

• Design and implement virtual solutions using Citrix, VMware and Hyper-V
• Office 365 migrations
• Implement, Upgrade and integrate solutions with Sage, SAP, Dynamics, Prophix, True Commerce, Zeacom
• Provided Level 2 and 3 technical support
• Mentor Help Desk technicians
• Automate tasks with PowerShell
• Performance tuning and implementing monitoring tools.
• Develop formal plans and proposals for opportunities.

Confidential

IT Manager

Responsibilities:

• Design and implement enterprise environment to offer Hyper-V Cloud solutions with Cisco and Brocade networking.
• Develop and support Telco technologies for call center environment.
• Performance tuning and implementing monitoring tools.
• Assist with the development of formal plans and proposals for opportunities.

Confidential

Senior Engineer

Responsibilities:

• Worked closely with other IT staff members, including the Sr. Windows Engineer and Management to provide efficient and effective systems and processes amongst team members and other departments. Virtualize, design and implementation of networking infrastructures.
• Resolved complex technical problems, extensive knowledge in Exchange, Active Directory, SQL and IIS.
• Supported and scheduled operating systems installations and upgrades, as well as layered software packages, in accordance with established IT policies and procedures. 
• Assisted with the configuration and maintenance of physical and logical components. 
• Monitored, analyzed, and tuned the technical system to achieve optimal performance levels. 
• Ensured compliance with established standards, policies, and configuration guidelines. 
• Developed and maintained a comprehensive technical system configuration and database library of all supporting documentation. 
• Developed business cases and gain understanding of project and operational budgeting. 
• Assisted development team with modeling, physical design and application tuning.
• Installed, configured, and maintained technical systems to support business processing requirements. 
• Provided Level 2 and 3 technical support, assist in the evaluation of new products and services, and manage vendor service level agreements. 
• Installed and troubleshoot systems to ensure functional objectives of the business are met.
• Implemented and maintained system management software, as well as research, analyze, and implement software patches and hardware modifications to resolve deficiencies.
• Performed capacity and resource planning by assessing risks and developing contingency plans.
• Maintained production change control schedule and, when needed, assist in the change control.
• Served as a technical point of contact on all Information Technology-related matters for existing clients, client implementation projects and internal users.
• Installed, configured, maintained, troubleshoot and deployed networking Data Center equipment (Cisco equipment, firewalls, switches, routers. SAN storage).

Confidential

IT Development and Support/ IT Enhancement Services

Responsibilities:

• Provided recommendations on architectural changes and design enhancements to the infrastructure to improve reliably and performance, reduce cost, and anticipate Company growth and acquisition.
• Planned and assisted in the design and implementation of networking infrastructures (cabling, terminations, patch panels) related to data, voice and video communications.
• Resolved complex technical problems.
• Provided technical support for all PC, network and server software, hardware and peripherals to end users.
• Planed, implemented and administrated additions, deletions and major modifications to the supporting infrastructure (i.e. LAN/WAN equipment, firewall, VPN concentrator, Network Operating Systems, Email, related servers, other core application servers / software, internal data backups and related hardware / media, etc.).
• Installed, configured, maintained and deployed networking equipment (Cisco equipment, firewalls, switches, routers, etc.).
• Responsible for managing the project and providing support for business applications, general application testing, training and deployment.

Confidential

Technical Administrator/ Analyst

Responsibilities:

• Created an E-Commerce solution following the software development process, which included processes such as requirements definition, software design, coding, source code control, code reviews, change management, configuration management, testing, release management, and product integration.
• Project managed development of E-Commerce site ShiftShack.com.
• Created and developed Recruitment Website. Created controlled environments (local, hosted) to execute tests and record results.
• Scripted test data to populate database and test site for functionality, response speeds, CPU, memory and disk usage.
• Designed and created SQL backend of site, performed maintenance and optimization of SQL Server 2005, and IIS 6. Extensive working knowledge of SQL stored procedures, triggers, and views.
• Tested the CSS using different browsers, IE, Firefox, Chrome, Safari, etc. and OS platforms.
• Monthly meetings to summarize project, go over problems and new timelines for development.
• Micro manage developers, solving problems maintain reports of results and defects.

Confidential

IT Manager

Responsibilities:

• Reported directly to the Managing Director advised the board on improvements and developments. Planned and implemented Information Technology strategy for the company.
• Continued development of IT systems to improve effectiveness and efficiencies.
• Implemented IT system to accommodate rapid growth of company.
• Led development of all IT support programs and processes, which contributed to securing business with Blue chip customers, optimizing levels of productivity and sustaining overall project success.
• Instituted ERP systems, establishing automated process that supported vital functions including production scheduling, and job costing and project management, resulting in increased productivity.
• Understudied Production Director and recommend integration of Preactor Scheduling solution into current ERP environment.
• Configured and implemented Preactor Scheduling, producing custom reports and analysis to drive positive efficiency results.
• Ensured the software license library is organized and current, particularly with regard to Microsoft and other vendor license agreements. Ensure the company remains compliant at all times.
• Planned, organized, supported and managed the daily operation of servers, switches and appliances to insure the highest level of availability.
• Performed upgrades to hardware, operating systems, and applications with minimal downtime.
• Troubleshoot and resolve system and network connectivity issues to ensure optimal performance.
• Coordinated all vendor contacts, support, purchasing and hardware and software installations and troubleshoot as needed.
• Ensured company assets are maintained and assigned responsibly through management and documentation.
• Supported the infrastructure to provide a safe and virus/malware free environment by maintaining systems designed and policies to reduce or eliminate these types of threats.
• Implemented policies and procedures for the corporate network utilizing best practices
• Developed and presented cost/benefit analysis, proposal and implementation plan to Board of Directors. This system increased productivity by 25%. Spearheaded completion of major Microsoft migrations.
• Provided real time solutions to problems and increasing productivity by 30%.
• Consolidated multi-domain Windows SBS network into a single homogenous domain.
• Performed Enterprise deployment of Exchange 2007/ 2010.
• Practiced Six Sigma, Lean Thinking and worked complying to ISO 9002 to improve process efficiency.