SUMMARY:

Confidential is an accomplished Systems Architect and Lead Support Engineer who is extremely skilled at problem solving and troubleshooting. Throughout his career in the IT industry, Confidential has pursued opportunities to automate routine tasks and to drive improvements in availability, performance and management of complex systems. Confidential ’s diverse experience makes him a valuable asset to any organization he joins, both in lead roles and as a key contributor to any IT team.

TECHNICAL SKILLS:

Operating Systems SysAdmin: Windows 2012, 2008, RHEL 6.x, 7.x, SLES 10.x, llx, Fedora 23.x, 24.x, Ubuntu, zLinux, Confidential AIX, HPUX, iOS, Android

Scripting: Unix/Linux shell scripting, Windows batch scripting, Javascript, Perl, jacl, python, wsadmin

Cloud Services: AWS, Confidential SoftLayer

Networking: telnet, WireShark, tcpdump, ping, tracert, netstat

Servers: HTTP, Apache, Confidential WebSphere, Tomcat, Confidential Domino, Confidential DB2, Confidential TDI, LDAP, Exchange

Applications: Confidential Connections, Confidential Sametime, Confidential Sametime Unified Telephony, Confidential Domino, Confidential Verse

Web Technologies: Apache, Nginx, Varnish, Autonomy Teamsite/Livesite, WordPress, MySql, SSL Certificate Management.

PROFESSIONAL EXPERIENCE:

Confidential

SysAdmins and DevOps engineers

Responsibilities:

• Provided architectural guidance on moving the tampabay.com Autonomy based cms and web servers from an AWS classic environment to an AWS VPC environment
• Developed a failover script to failover tampabay.com to tbo.com at the nginx level
• Provided input on nginx caching performance compared to varnish performance
• Developed a plan to implement SSL on a multi - site WordPress environment

Systems Architect/ Lead Support Engineer

Confidential, Fort Lauderdale, FL

Responsibilities:

• Responsible for planning, architecture and implementation of the migration of two on premise application and one application hosted in the Confidential SoftLayer cloud to the Amazon Web Services cloud.
• Extensive hands on experience with Amazon Web Services, particularly EC2, EBS, S3, RDS, VPC, IAM, CloudWatch, CloudFormation and CloudFront.
• Experience with AWS autoscaling and ELB’s in automating deployment of Linux and Windows EC2’s
• Extensive experience in Linux and Windows system administration
• AWS Certified Solution Architect
• Architecture design, build and implementation of a complete multi-tenated Confidential Sametime environment with Sametime Unified Telephony in the Confidential SoftLayer cloud.
• Designed and developed a perl based Dashboard used for monitoring Confidential Sametime environments.
• Design and implementation of a tomcat based application allowing users to self-manage their passwords (change/reset) and photos in the Confidential Sametime environment.
• Design, development and implementation of a series of ldap tools to better manage directory operations in a multi-tenated Confidential Sametime environment.
• Confidential Certified System Administrator - Sametime 8.5.2, 9.0
• Architecture and implementation of an Confidential Connections environment in the Confidential SoftLayer cloud (later migrated to AWS).
• Managed the Confidential Connections environment through upgrades from 4.0, to 5.0, to 5.5 CR, and implemented the Ephox editors and Confidential Docs into Connections.
• Automated Confidential SUT Global reports for the Confidential customer; this reduced the time to compile and generate these reports from 16 hours per month to 2 hours per month.

Confidential

Lead Support Engineer

Responsibilities:

• Managed a large Confidential Sametime environment through two more major upgrades: 8.0 to 8.5.2 IFR1 and to 9.0.
• Trained multiple Confidential Sametime administrators while working at Confidential for Confidential .
• Part of team that wrote the current Confidential Sametime System Administrator certification test.
• Developed a large suite of custom tools to manage and troubleshoot any Sametime environment, from examining and deleting user contact and privacy lists, to checking for data corruptions and finding configuration errors across multiple servers.
• Developed a set of tools to monitor any logs for specific errors and generate page-able alerts to a team of administrators.

Systems Engineer

Confidential, Morristown, NJ

Responsibilities:

• Worked on contract as a Systems Engineer supporting the internal Confidential Sametime environment for over 400,000 users.
• Originally brought on because of desirable Confidential Domino skills as Confidential was switching from a custom Confidential DB2-based Sametime system to the publicly available Confidential Domino-based Sametime, as part of an upgrade from 6.0 to 8.0.
• Designed, developed and implemented the key quarterly maintenance procedure on the Sametime community server before any such procedure was available from the Confidential Sametime Product team.
• Designed and developed a set of tools to troubleshoot the key Confidential Domino databases that Confidential Sametime ran on.

Technical Support Engineer

Confidential, Waltham, MA

Responsibilities:

• Technical Support Engineer on a team that directly interfaced with customers using Vericepts products.
• Automated a reporting process to one of Vericept’s most important customers.
• Short project duration was due to being laid off on good terms (along with about 60 other employees) during financial crisis.

Technical Support Engineer - Team Lead

Confidential, Boulder, CO

Responsibilities:

• Team Lead of the Technical Support team that supported the Confidential Business Partner Systems, which consisted of several hundred Confidential Domino web applications running on 75 servers, allowing Confidential to interact with over 200,000 individuals associated with Confidential Business Partners.
• Responsible for planning, testing and implementing large scale migrations of applications from standalone AIX servers to virtualized zLinux servers running on Confidential S/390 mainframes as part of Confidential ’s ECM initiative
• Responsible for planning and managing all maintenance, monitoring, and upgrades for this system.
• Additionally, held role of Lead Technical Support Engineer, personally responsible for solving the hardest problems. Two highlights of this experience were:
• The design and implementation of an automated weekly maintenance routine based on unix shell scripts and ssh, that ran on 75 servers and eliminated the need for 16 hours of off-hours administrative support per week, plus reduced the total server downtime from 220 hours per week to 12 hours per week.
• The design and implementation of an automated alerting system that replaced an existing alerting system that was generating roughly 250 page outs, 90% of them false, to the team. With the new alerting system, I was eventually able to reduce the number of false alerts by over 95% and then proactively reduce the number of real issues requiring administrative attention by approximately 85% down to an average of less than 3 per week.

Software Engineer

Confidential, Boulder, CO

Responsibilities:

• In the first year of this engagement, acted as Systems Administrator for a team of developers working on the Content Information Acquisition application, which Confidential Software Planners used to assemble all the information required to build, manufacture, market, sell and bill for Confidential software. The application was built on Confidential Domino and served as the front end to feed information into a wide range of legacy applications.
• For the next three years, worked as Developer on the team specializing in coding procedures to exchange information between Confidential Domino and Confidential DB2.
• Extensive experience with developing application using Domino Forms, Views, Agents and LotusScript.
• Experience with perl scripts and LotusScript DB2 extensions