System Engineer Resume

SUMMARY:

Successful System Engineer with extensive analytical and software experience of investigating and diagnosing network problem. Knowledge of ITIL operation processes.
Proficiency in Windows, Exchange/Office 365 and Active Director. Multi - talented with good technical skills and the ability to develop and maintain close working relationships with other support and development teams.
Exceptional work ethic and integrity contributes to my quality work and commitment to organizational and corporate goals.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

System Engineer

Confidential

Responsibilities:

Migrate Exchange 200x to 2013,2016, or Office 365 OnPrem, Hybrid or Cloud.
Install, configure and maintain core switches, routers, firewalls, storage devices and network appliances.
Install, configure, and troubleshoot Windows Server 2008/2012
Installation, maintenance and support of complex technical infrastructures, hardware, and system software components.
Designed and deployed a virtual domain network for use as a development environment that includes a domain controller, Active Directory, DHCP, DNS, and a Microsoft Exchange server

Backline Team Lead (Help Desk)

Confidential

Responsibilities:

Tier II & III support, answering support queries via Remedy ticketing system, email, & phone for 30,000 users.
Enterprise Directory Services to include, the Active Directory (AD)
Support multi-site IT infrastructure Provide maintenance support and break-fix solutions.
Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

IT Manager

Confidential

Responsibilities:

Migrate SharePoint, Exchange, SQL Servers, and Windows Servers to recent stable releases.
Install, secure, maintain, troubleshoot, administer and upgrade Microsoft Windows Server operating systems with all required server roles on assigned servers.
Install, configure, and troubleshoot secure LAN’s, WAN’s, & Intranets.
Developing and maintaining backup and recovery procedures and processes.
Provide networking solutions that both accommodate special needs on time and within budget.

IT Systems Manager

Confidential

Responsibilities:

Install, repair, and maintain computers and POS (Point of Sale) Systems
Install network switches and routers
Design and create an online ordering and table reservation system
Design and implementation of new service systems and rules in order to properly and timely serve customers
Managed team of 30, create staff training program Managed all IT, AV, and POS systems.

IT Consultant

Confidential

Responsibilities:

Apply consulting methods to design and implement IT system solutions for clients.
Work with clients on large scale server migrations
Linux/Unix/Windows platform applications: Planning, admin and configuration.
IT Hardware and Software network infrastructure.
QA performance

Data/File Management Specialist

Confidential

Responsibilities:

Assisted in the creation of workflow procedures for data processors entering in case and transaction analysis data.
Managed database remodeling and interface development during the migration from MS Access linked-to MS SQL Server 2003 to MS Access/Customer Applications linked-to MySQL.
Enhanced MS-Access databases by improving user interface, introducing multiple-user access, and increasing security and stability
Created document storage guidelines to unify and streamline the storage of original paper documents and the digital copies. Created guidelines on creating case folders and subfolders, as well as policy governing what each case folder must include.