SUMMARY:

• Professional Cisco Networking Engineer with 10+ years of proven experience in Information Technology
• Track record for finishing projects on time and under budget
• Team - Player with exceptional social intelligent skills
• Convey complex technical issues to easily understood communication to non-technical staff and clients
• Motivated self-starter with a strong desire to learn more

TECHNICAL SKILLS:

• Windows Server 2003/2008 R2/2012
• Windows XP
• 7
• 8.1 and 10
• Active Directory
• Microsoft Exchange Server 2003/2007/2010
• SCCM/ConfigMgr
• Cisco ASA 55XX
• Cisco
• 2800
• 3800
• 4000
• 7200 and 7600 series routers
• Cisco ASR 9k IOS-XR
• Cisco Nexus 5k and 7k NX-OS Routers
• Cisco 3700
• 2900
• 4000
• 6500 switches (layer 2 and 3)
• HPE Switches (2920 and 2910 POE)
• HSRP
• VRRP
• Checkpoint Firewalls
• VPN
• T-1
• T-3
• Frame-relay
• ISDN
• MPLS
• TCP/IP
• NAT/PAT
• Multicast
• STP
• VLAN
• VTP
• WEP
• WPA
• WPA2
• SNMP
• WLAN
• BYOD Management
• Cisco VOIP
• Citrix
• DNS
• DHCP
• Microsoft Bit-locker Encryption
• Apple IOS
• Ricoh Printers. VMware ESX 5 vSphere 5.0
• VMware workstation
• Wireless controllers (Aruba 7200
• Cisco 5520 and HPE MSM760)
• Cisco ACS
• Cisco Prime Infrastructure
• Cisco NCS
• Kerio Connect
• Barracuda Firewalls
• Riverbed Cascade (Mazu Sensors and profilers)
• F5 & Kemp load balancers
• Wireshark
• BlueCoat/WCCP
• Source Fire IPS
• Juniper Netscreen VPN
• Skype for business
• Cisco SMARTnet support
• CiscoTAC
• Disaster Recovery
• High Availability
• Change Management
• Aruba Clearpass
• Solar winds Orion
• CUCM and Cisco Unity express
• SIP/SCCP
• LDAPv3
• SNTP & NTP
• OSPF
• SYSLOG (Splunk)
• QOS/COS
• IPV4/6
• VLSM
• OSPF
• EIGRP
• APC UPS
• Veeam
• Mitel
• Office 365
• WSUS
• Microsoft Azure (Dirsync)
• Nagios
• CIFS
• Pulse secure VPN
• HPIMC
• PSTN Gateways
• HP Open View
• TeamViewer 12

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Network/Support Engineer

Responsibilities:

• Level 3 troubleshooting of network issues/outages on company’s HPE LAN, HPE WLAN and WAN.
• Documented and resolved trouble tickets utilizing Manage-Engine Servicedesk Plus 9.2 Build 9213
• Configure, deploy and manage HPE switches and PSTN Gateways for data and voice communication to ensure voice calls maintain the highest quality.
• Proactive/Reactive monitoring of Network Core/Edge devices using monitoring platform (Nagios) to isolate and troubleshoot all network related issues.
• Server Administrator through use of VMware ESXi 5.5 and Vsphere client for deploying Windows 2008/2012R2 servers for use with network monitoring applications (Nagios and HPIMC)
• Datacenter Layer 2 VLAN design, change and management
• Asist Server Administrator and help desk team with windows patching through use of WSUS and Manage Engine’s Desktop Central
• Assist Server Administrator with troubleshooting VMware back-up failures. (Veeam)

Network/Security Consultant

Responsibilities:

• Troubleshoot network issues/outages on clients wireless, LAN and WAN.
• Support Cisco networking solutions which includes wireless, datacenter, UC and CUCM VOIP solutions.
• Configure Cisco switches, PSTN\SIP Voice Gateways and CUCM Product for data and voice communication to ensure that voice calls maintain high quality (IVR, VM, CDR, Call Routing & Dial Plan management).
• Advise client on best IT security practices to prevent data breaches and protect companies’ digital assets.
• Consult with clients on practical disaster recovery plans to ensure high availability of essential applications, servers, and network devices.

Network Engineer

Responsibilities:

• Troubleshoot network outages, network latency, or CPE failures on all Cisco network devices
• Support for firewall rules, changes and new implementations (Checkpoint, ASA and Juniper Netscreen)
• Performed hardware and software upgrades on network hardware and network operating systems (NX-OS, IOS, CatOS) on all Cisco Devices.
• F5 Load Balancer maintenance, diagnostics and monitoring. (Pool and Virtual Server Concepts)
• Installed, maintained, and documented network based software packages for Cisco IOS devices.
• Maintained network documentation including but not limited to network diagrams, circuit inventories, network hardware inventory and configurations, server interfaces.
• Participated in monthly weekend maintenance windows for off-hours upgrades to address system security vulnerabilities and hotfixes that address software bugs in various network related systems
• Proactive monitoring of security events and alerts through use of Sourcefire defense center 5.3.0 Build 571.
• Adhered to change management procedures to ensure proper tracking, documentation, testing and approval were provided due to changes to the environment or application.
• Bluecoat proxy redirect diagnostics troubleshooting and monitoring
• Upgraded user’s telecommunication systems to compatible Skype for business (Lync 2013)
• IP phones, videoconferencing solutions and desktop app.

Network and Support Engineer

Responsibilities:

• Provided Level 2 technical support to over 2,000 employees and executives across multiple physical sites
• Provided technical support for routers, servers, networks, operating systems, PC computers, smartphones and other peripheral devices
• Installed and troubleshoot computer peripherals (Ricoh printers, scanners, and fax machines)
• Troubleshoot users network issues both wireless and on LAN
• Troubleshoot Layer 2 switching technologies (STP, VLANs, VTP and Trunking.)
• Created trouble tickets with Internet Service Providers when disruption in service occurs
• DNS (internal and External)/DHCP and IP Address Management
• E-mail support for Smartphone devices and computers (Kerio Connect)
• Virtualization Software installation & support (server and desktop)
• Monitored, tested and managed networking equipment’s performance and health through SNMP via PRTG
• Created, implemented and trained fellow employees on hardware, software, and social media policies and procedures.
• Implementation and troubleshooting of VPN tunnels. (IPsec)
• Installed, configured and troubleshoot Cisco Voice over IP (VOIP) solutions

Senior Systems Analyst

Responsibilities:

• Imaged PCs while migrating them from Windows XP to Windows 7.
• Resolved help desk tickets.

Network Engineer\System Administrator

Responsibilities:

• Installed and configured Cisco routers, switches, ASA firewalls and Access Points for deployment in remote locations.
• Installed, configured and troubleshoot Microsoft Windows family, VPN, Remote Monitoring and Remote Access.
• Experience using and managing network design documents and presentations (PowerPoint and Visio) and document management software such as Google Docs and Microsoft SharePoint.
• Knowledge of TELCO technologies (T-1, T-3, MPLS, Frame-relay, ISDN, Pri/Bri)
• Knowledge of IP networking concepts (NAT, TCP/IP, Multicast, etc.)
• Troubleshoot users network issues both wireless and on LAN
• Working knowledge of best practice IT security concepts (Access- lists, File Permissions and Authentication)
• Knowledge in troubleshooting Layer 2 switching technologies (STP, VLANs, VTP, Trunking.)
• Planned, implemented, installed, configured and troubleshoot Cisco Voice over IP (VOIP) solutions. (Cisco 7961 IP Phones)
• Wireless Networking 802.11x, installed and configured wireless Access Points and Cisco wireless controllers, setup security and encryption WEP, WPA, WPA2, and MAC ID Filtering.
• Sited Surveys to ensure proper, secure and optimized signal usage. Indoor/outdoor WLAN Installation.
• System administrator for automated backup for all Cisco IOS devices using Manage Engine’s Device Expert software
• Administrator of Real-Time Monitoring of syslog messages, error counts and traffic on all on Cisco devices with the use of Just for Fun Network Management System (JFFNMS) and Solar Winds Network Performance Monitor and other network monitoring applications via SNMP.
• Managed authentication, authorization, and accounting (AAA) through use of Cisco ACS Version 5.4
• Windows Server enterprise edition (2003, 2008 r2, 2010) installation, upgrade, maintenance, troubleshooting and support for management of network related monitoring software (Solar Winds Orion and Manage Engine’s Device Expert.)
• Created trouble tickets with lease line providers (XO and Quest) when disruption in service occurs.
• Configured BGP Statements for WAN connectivity to lease line service providers.
• DNS (internal and External)/DHCP and IP Address Management

Technology Support Specialist\

Responsibilities:

• Provided technical support to over 3,000 employees, 10 executives and the executive’s support staff across 10 physical sites.
• Documented trouble tickets utilizing Manage-Engine Servicedesk Plus 8.0.0
• Provided technical support for Routers, servers, networks, operating systems, PC\Apple computers and other peripheral devices
• Installed, configured and troubleshoot Citrix, VPN and AS400 issues
• Installed and troubleshoot computer peripherals (printers, scanners, monitors and projectors)
• VMware Virtualization Software installation & support
• Maintained all Active Directory user accounts and distribution lists for network and email systems
• Administered accounts and permission to network resources for authorized users (AD manager Experience)
• Documented procedures and troubleshooting steps
• Installed, upgraded, supported and troubleshoot Windows 98, Windows XP, Windows 7 and Mac OS
• Installed, upgraded, supported and troubleshoot Microsoft Office 2003, 2007 and 2010
• Windows Server enterprise edition (2003, 2008 r2) installation, upgrade, maintenance, troubleshooting and support.
• Supported, troubleshoot and archive user’s emails in Microsoft Outlook 2003, 2007 and 2010 in a Microsoft Exchange environment (Exchange server 2007 and 2010) (ActiveSync Email support for mobile devices) (Blackberry Enterprise Server 5.0 experience for blackberry devices)
• Identified, quarantined, and cleaned issues related to viruses, malware and spyware (experience with Symantec Endpoint Protection 12)
• Evaluated and tested new products (hardware and software)
• Supported, troubleshoot and ordered of mobile devices including Blackberry, Android, iPhones and iPads with both AT&T & Verizon
• Configured and installed workstations utilizing Symantec Ghost
• FTP setup, maintenance and troubleshooting
• Monitored user licenses and resource utilization
• DNS/DHCP and IP Address Management
• Provided training for employees on hardware/software solutions
• Supported and trained for document management solutions (SharePoint and Adobe Acrobat)

Technology Assistant

Responsibilities:

• Troubleshoot PC and network related issues.
• Configured and installed workstations on an as needed basis utilizing Acronis True Image
• Provided technical support to over 20 teachers and 3 administrators and the support staff
• Performed disk backups as required
• Ensured teachers know how to use available software and hardware
• Trained users for full utilization of hardware and software
• Installed new software
• Evaluated hardware and software and make purchase recommendations
• Troubleshoot printer malfunctions
• E-mail support for schools Smartphone devices. (Blackberry, iPhone, Palm, Windows Mobile)
• Supported, troubleshoot and archived teacher’s emails in Microsoft Outlook 2007 in a Microsoft Exchange environment (Exchange 2007)

Technology Assistant

Responsibilities:

• Provided technical support to over 75 teachers and 25 aides across two physical sites. Support includes, but not limited to, break/fix issues, new software installations, new hardware rollouts
• Configured and install workstations on an as needed basis utilizing Symantec Ghost
• Maintained detailed inventory of workstations, printers, and consumables
• Maintained school servers with regular backups and regulatory maintenance
• Assisted in installation of routers, switches, firewalls and servers
• Maintained records and inventory for proper equipment disposal

Information Technology Intern

Responsibilities:

• Assisted in customer support
• Assisted in applications development and/or systems development
• Maintained other technology related activities