SUMMARY:

• Created E - Commerce website which resulting in “Best in Class” award by Confidential and $1B in on-line income during the first year for the company for which the website was designed.
• Led Administration and Development teams to achieve high productivity to increase up time by 50%. Resolved user problems to lower user complaints by over 50%.
• Designed and presented technological hardware designs to Confidential of the First Interactive. Simulator Design. The system is now the basis for all such simulators used by the Confidential .
• Served as an Engineering Spaceflight Specialist and Video Systems Engineer on the Confidential Space Shuttle program on Shuttle video documentation team, improving systems performance. Designed and constructed systems for both the Confidential Space Shuttle Program and International Space Station.

TECHNICAL SKILLS:

• Lotus Notes/Domino Administration
• Windows Server 2008
• Lotus Notes/Domino Development
• Remedy V 7 (user)
• Workflow Management
• Server Administration
• Productivity Management
• SANS Storage addition
• Remote access and VPN
• BOMGAR Remote software
• Windows Server 2003 and 2008
• Project Management
• Adobe Acrobat 9.0 Professional Extended
• Adobe Photoshop CS5 Professional Extended
• Adobe CS5 Creative Suite 5 Master Collection
• Dreamweaver CS5 Web Development
• Remote access and VPN
• Web Search Engine Optimization

PROFESSIONAL EXPERIENCE:

Confidential

Professional Systems Engineer

• Orchestrated Administration for Application Server, Mail-In, HTTP and Global Change Activity Request (GCAR) Database Servers for North America, of Windows Servers 2003, and 2008 in remote data centers installed updates as needed.
• Succeeded in troubleshooting user email issues, fixing corrupted email databases, and archives, compacted database as required, and restoring user use of their e-mail system.
• Coordinated user troubleshooting services as the Workflow Manager for North America Lotus Notes Group using Remedy 7 software, managed service requests for all of North America, assigned tickets to proper person for resolution.
• Surpassed in troubleshooting computer issues remotely using BOMGAR software, corrected problems remotely and resolved issues to bring users back up and running.
• Diagnosed issues of ineffective operating user software, and improper initiated configuration of Notes client for user use, and repaired as needed user local software of user issues that was created by tier 1 and 2 of the help desk that was not repaired correctly and caused another outage because work was not properly done.
• Accomplished the troubleshooting of server issues remotely using VPN and Remote Access, on Windows Server 2003 and 2008, troubleshoot and repaired server issues, and if needed assigned problem to proper group for service to resolve the issue as required that was not our responsibility.
• Evaluated Software changes proposed in company systems as the North American Global Change Activity Request (GCAR) Representative for Global Change Activity Request (GCAR) World Wide Change Control Delivery Centers for North America region (approval board member), a worldwide company change control board, wrote request for the board, after meeting analyzed changes for analyzed changes for possible outages that could occur that would affect North American group up times, sent notices as required when possible outages that could occur.
• Evaluated prospective Network Changes as the North American Converged Global Enterprise Network (CGEN) Representative for Converged Global Enterprise Network (CGEN) a World Wide Change Control Network Systems Delivery Centers for North America region (approval board member), a worldwide company network change control approval board, wrote request for the board, after meeting analyzed changes for possible outages that could occur that would affect North American group up times, compiled possible outages reports and sent notices as required when possible outages could occur.
• Dispatched Global Change Activity Request (GCAR) configuration approved reports and Converged Global Enterprise Network (CGEN) approved configuration reports and broadcasting e-mailing possible outage issue reports worldwide on possible system service interruptions that might occur, caused by these system changes.
• Succeeded in troubleshooting transmission issues with the as part of the Corporate Communication Administrator team for Castcadia corporate broadcast system, member of a three person team that delivered corporate broadcast of information worldwide and kept the communication system servers up and running, to assure the corporate communication went out on time and as scheduled.
• Operated as one of the System Administrator of Corporate Communication Castcadia corporate broadcast system team affecting corporate messaging system operations, trouble shoot system issues and managed output to the corporation worldwide, helped corporate communications department with broadcast issues.
• Performed instillation of Storage Area Network (SANS) addition of storage capacity as needed to Global Mail-in application and database application server systems, added storages to server after sans team installed the drive hardware, added and configured new Storage Area Network (SANS) hard drives as required and moved files between drive creating referral links from old drive to new location of the file on the newly added drive..
• Informed system administrators and central help desk of the Global Change Activity Request (GCAR) and Change Advisory Board (CAB) report broadcaster reported possible outage issues to hardware or Network changes that could happen worldwide.
• Conceptualized and executed an enhanced user experience through a post service information email that delivers links to material on present version of user software.
• Restructured the execution, design and published a new Administration knowledge transfer manual in the form of a work book format that easily communicate administration processes to new administrators and current staff.
• Conceptualized, executed, designed new publication methods and to user help documents and procedural documents including screen shots to aid in the learning and execution process.
• Conceptualized, executed, designed and published help desk procedural problem resolution document for user’s software and Windows 10 operating system.
• Recognized as the go to person for all Windows 10 Android Cell phone Expert for troubleshooting issues and user help issues.

Confidential

IBM Security Delivery Specialist and System Management Specialist

• Compiled all FDA and HIPPA training results for IBM Customers worldwide, formatted data in Excel to an acceptable format for upload to database and then uploaded data to training to the American Regulatory Documentation and Regulatory Documentation Tool Suite database in Lotus Notes 8.5.3
• Checked all nightly agents every morning, if agents did not run, ran then to see all databases where populated correctly.
• Lead the committee for American Regulatory Documentation and Regulatory Documentation Tool Suite
• Lead the committee for Software Change Control
• Used Team Room to develop meeting minutes and agenda, and publish the minutes and agenda in calendar events for transmittal to meeting attendees before new meeting, schedule all committee meetings.
• Programmed tools to discover problems in databases and remove issues to reduce problems and trouble tickets
• Worked trouble tickets to resolve user issues
• Wrote procedural task documents
• Removed duplicate FDA and HIPAA training documents, and trouble shot e-signed documents that had not been sent.
• Archived training documents not needed after migration to Regulatory Documentation Tool Suite
• Discovered and Archived users in American Regulatory Documentation after migration to Regulatory Documentation Tool Suite
• Ran reports for users on training as need for IBM Management and Customers as requested
• Ran monthly reports for IBM customers on user compliance with FDA and HIPAA training

Confidential, Texas

Web Development, Graphics, Search Engine Optimization

• Developed website marketing strategy. Consulted as needed on Lotus Notes Domino sites. Performed search engine optimization (SEO) to boost customer website. Increased rating from 75th place to Number 1 on Google and higher rankings on other search engines.
• Created websites to customer specification using modern design and web techniques.
• Utilized Adobe CS5 Creative Suite 5 Master Collection package and plug-ins for website design.
• Designed all custom graphics and created all photographic images and required for customer sites.
• Trouble shoot user systems issues both hardware and software
• Installed new systems and moved user data from old systems to new systems
• Trouble shoot user network issues, redesigned networks as needed and installed upgrade equipment
• Consulted on software to best give the business best results
• Added streaming video to user website to sell business processes
• Advised user on best web hosting company to use for best online service
• Developed pdf newsletter for online delivery to replace postal mail out version reducing cost for business
• Added survey to website to get user feedback from customers
• Created new business logo and graphics for user business
• Tested wireless security to keep out hackers to secure business network.
• Created Facebook page for business to market business to increase sales
• Shot photographs and product photographs for all website pages as needed
• Consulted on product web marketing to improve sales for the customer

Confidential, Dallas, Texas

Administration and Developer, Project Lead Consultant

• Consulted with client on development of Domino web based secure employee database system.
• This system increased employee information gathering, and information distribution

Confidential, Dallas, Texas

Administration and Developer, Project Lead Consultant

• Led a group of eight technical experts to repair and upgrade Lotus Notes Sametime, mail, application, Quickplace, and Lotus Enterprise Integration (LEI) servers. Upgraded by three system versions to increase company productivity and resolve user issues. Repaired Notes infrastructure, improved on present design and function of total infrastructure.
• Programmed and added new features and improvements to Lotus Notes databases and Domino Web Sites.

Confidential, Texas

Developer/System Administrator, Project Lead, Consultant

• Analyzed and repaired Lotus Notes database problems, to reducing user complaints by over 65%.
• Added new features and improvements to Lotus Notes databases requested by the client, improving user satisfaction.

Confidential, Arlington, Texas

Developer/System Administrator, Project Lead Sametime Administrator Consultant

• Analyzed present configuration reconfigured Domino server and Sametime server, to improve performance.
• Analyzed Firewall ports and inbound /outbound configuration Advised network personnel on configuration.
• Tested configuration before and after fix with Sametime connection scanner, documented new configuration.