PC/LAN Tech ii Resume Norfolk, VA - Hire IT People

SUMMARY:

Network Infrastructure Installation, Configuration & Maintenance § Network Planning & Security Technology Application § Proactive Customer Service § Strategic Planning § Troubleshooting § Leadership & Team Building
Detail - oriented, results-focused, and accomplished Information Technology professional with in-depth experience in deployment, configuration, maintenance, and monitoring of active network equipment. Expert in network address assignment, as well as routing protocols, and table configuration; including authentication and authorization. Exemplified track record of success in troubleshooting computers, increasing efficiency, and optimizing access and utilizing shared information.

TECHNICAL SKILLS:

Remedy Managing System
Microsoft Operating Systems
Microsoft Office Suites
Apple Macintosh
Information Systems Administrator
Advanced Network Analyst
Blackberry Devices
Network Security Vulnerability Technician

PROFESSIONAL EXPERIENCE:

PC/LAN Tech ii

Confidential, Norfolk, VA

Responsibilities:

Supports, monitors, tests and troubleshoots hardware and software problems.
Recommends and schedules repairs.
Provide end user support for all LAN-based applications and desktop-related issues.
Installs and configures workstations and peripheral devices.

Sr. Desktop Technical Analyst

Confidential, Hampton, VA

Responsibilities:

Managed 9 personnel in the support end-users on hardware, software, and network related issues.
Work on-site at the clients’ location and provide excellent customer service, maintaining an average Customer Service Satisfaction Rating of 98%.
Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating systems; defining system and operational policies and procedures
Resolve PC/MAC software configuration problems and may install entire software load or individual software products. Document user's problems through the use of Action Request System - Remedy, including opening, updating status, and closing problem tickets.
Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load-stress testing; escalating application problems to vendor.
Prepare end-users by designing and conducting training programs; providing references and support.
Led the efforts in the refresh of 2 Coordinate Measuring Machines, which allowed the organization to save over $55K.
Recognized for the successful completion of NASA LaRC Windows 7 Implementation Project, which upgraded both software & hardware of over 2,000 computers.

Leading Chief Petty Officer o

Confidential, Norfolk, VA

Responsibilities:

Administer management of 15 personnel involved in all communications and networking operations.
Overseen, establish, and maintain all external communications and network connectivity.

Deputy Chief Information Officer

Confidential

Responsibilities:

Functioned as Lead Information Systems Technician for CNRSWA. Managed SWA IT assets and coordinated PC upgrades and lifecycle refresh.
Played a key role in transition of three major tenant command rollout of IT assets
Efficiently managed and developed $1.2 million annual IT budget
Led the installation of Defense Biometric Identification System (DBIDS)

Systems Analyst

Confidential, Norfolk, VA

Responsibilities:

Directed and supervised 15 military / civilian / contractor personnel. Carried out NTCSS Technical Compatibility testing, implementation, and lifecycle support for Atlantic Fleet and shore-based commands.
Acted as team leader for three NTCSS installations, 15 upgrades, and 75 onsite tech assists / lifecycle support.

Operations Manager

Confidential

Responsibilities:

Coordinated efforts for the establishment of Jebel Ali, U.A.E. Security Force Detachment; including force protection and anti-terrorism efforts in four ports. Directed installation of WAN / LAN to ensure availability of critical information to all force protection assets.
Oversaw repair and operations budget of over $250,000

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Pc/lan Tech Ii Resume

Norfolk, VA

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