SUMMARY:

• A creative, enthusiastic, hardworking leader with strong interpersonal skills that easily adapts to multicultural environments as well as a flexible and cooperative team player who is eager to join a team where my technical skills can be utilized to improve efficiency and enhance profitability.

TECHNICAL SKILLS:

• Skilled in Windows XP, Vista, 7, 8 and10 setup, configuration and troubleshooting
• Operating system installation
• Remote Desktop/ Remote administration
• Active Directory
• Printer troubleshooting
• TCP/IP, DNS and DHCP
• Virtualization
• Hardware troubleshooting and installation/repair
• Utilize a Ticketing systems to document and quickly resolve issues
• New Hire setups and configuration
• Desktop and Laptop builds

PROFESSIONAL EXPERIENCE:

IT Support Specialist II

Confidential, Franklin, TN

Responsibilities:

• Oversee the daily performance of computer systems and enforce security policies
• Work extensively supporting Windows Server 2008 R2 Enterprise, including Windows 7 and 10
• Provide technical support to users in the office or users in remote areas over the phone
• Use Active Directory and DRA to add, remove, modify user settings and distribution groups
• Troubleshoot VPN related issues as well as enable VPN user accounts
• Display advanced troubleshooting skills
• Use Sharepoint to manage and store documents
• Remotely access computers using GoToAssist, Windows Remote Assistance or Remote Desktop
• Assist and troubleshoot LAN/WAN/WLAN related issues
• Assist users with Bit9/parity related issues
• Assist users with password issues, whether it’s to reset a password or unlock an account
• Install and perform minor repairs to hardware/software, following design or installation specifications
• Ability to work independently or in a fast passed environment and manage workload prioritization to deliver high quality work products on time with minimal direction
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software, (experience with laptop/desktop imaging)
• Maintain records of daily data communication transactions, problems and remedial action taken, and installation activities
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Confer with staff, users and management to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or train users in the proper use of hardware/software
• Refer major hardware/software problems or defective products to vendors or technicians for service
• Answer users inquiries regarding computer software and hardware operation to resolve problems

Foreign English Instructor

Confidential

Responsibilities:

• Teach English as a foreign language, grades 7 - 9. Instruct 450 students per week working 8 hour days
• Instruct using a variety of methods including visual learning, lectures, discussions and demonstrations
• Prepare reading and writing assignments in order to evaluate students’ progress
• Adapt teaching methods and instructional materials to meet students' varying needs and interests

Network Com m and Center Technician

Confidential, Nashville, TN

Responsibilities:

• Worked extensively supporting, troubleshooting and configuring Windows 7 and 8 servers, network system applications and programs for one of the nation's leading provider of revenue and payment cycle management while connecting payers, providers, and patients in the U.S. healthcare system
• Performed technical procedures with a high degree of detail orientation
• Worked quickly to resolve production environment issues and/or alert or escalate the issues to the appropriate support groups. Issues included initial configuration, credential permission and rights problems, network performance issues, TCP/IP related problems and even Security concerns
• Skilled in communicating with customers, clients and other technical departments within the company
• Monitored both system and network through the use of network management and monitoring tools as well as ensured that Real-time programs guaranteed responses were within specified time constraints
• Communicated clearly and efficiently with peers and supervisors
• Maintained and monitored temperature and environmental exposure in the data center
• Used basic trouble shooting techniques such as PING, TRACEROUTE and TELENET to identify network, application, database and system issues in an enterprise network environment
• Skilled in monitoring and troubleshooting LAN/WAN platforms in a Network Operations Command Center or Control Room environment
• Assist production engineers in maintaining programs, security procedures, applications and technical manuals for new or recurring issues
• Maintained logs for data center security, also restricted or granted network center access

Chemical Operations & Supply Specialist

Confidential, Fort Campbell, KY

Responsibilities:

• Setup conferences, meetings as well as arrange military travel and leave for soldiers
• Maintained classified and unclassified documents pertaining to soldiers and unit level administration
• Was responsible for over $100,000 worth of equipment including Improved Chemical Agent Monitors, Automatic Chemical Agent Detection Alarms, Chemical Suits/Mask and other various types of nuclear, biological and chemical equipment used to monitor and/or prevent chemical related issues
• Deployed to Afghanistan in support of Operation Enduring Freedom X-XI

Network Operations Technician

Confidential, Loveland, CO

Responsibilities:

• Built and configured virtual servers in Hyper V, Troubleshot network system issues
• Performed procedures with a high degree of detail orientation
• Used DNS to name computers on a network, Used DHCP to create reservations for virtual servers
• Discussed procedures for improving the health and security of various network system with both peers and supervisors
• Used Active Directory to authenticate and authorize users and computers on a network
• Focused on health, stability and security for various application
• Reviewed, investigated, analyzed, and resolved various issues in the production environment
• Maintained logs for data center security, also restricted or granted network center access
• Identified and communicated process improvements which resulted in operational efficiencies