TECHNICAL SKILLS:

• Linux commands and OS
• Datacenter management
• Microsoft Windows OS and Active Directory
• Networking
• SAN and SAN switches
• Network Switches
• Altiris Server Deployment
• VMware

PROFESSIONAL EXPERIENCE:

Confidential

System Operator/Data Center Tech

Responsibilities:

• Provided technical support for systems, including the operation of proprietary software application
• Responsible for monitoring and troubleshooting system processes onsite and remotely, and escalating issues accordingly
• Responsible for monitoring communication devices
• Manage physical asset inventory
• Coordinate and provide secure escort for all onsite vendor activities
• Provide remote hands support for network, server, storage and security teams. (including installing rack mount hardware and cabling)
• Perform routine daily physical checks of the environment (verify PDU usage, check for audible system alarms, alarm lights, etc.)
• Manage secure disk wipe/destruction procedure
• Perform daily system tasks, including the verification of the integrity and availability of all hardware, server resources, systems and key processes
• Provide 1st level response for system alerts
• Monitor and report daily system backups
• Maintained and assisted in the maintenance of the confidentiality, integrity, and availability of all data in physical and/or electronic format
• Removed and exchanged defected and faulty hardware components
• Effectively utilized monitoring software Bit 9, Commvault, Solarwind, as well as SCOM and VMware ESXI
• Racked and Cabled Dell, HP, and IBM servers
• Responsible for source and procurement of parts for multiple server platforms
• Responsible for securing and managing all incoming and outgoing shipments for the Data Center
• Configuration of EMC Unisphere SAN Cx4 - 960

Confidential

System Operator/Data Center Tech

Responsibilities:

• Responsible for overseeing 400+ Enterprise servers within a 200K sq. ft Internap Data Center in Atlanta GA for FL based company
• Provided technical support for systems, including the operation of proprietary software application
• Responsible for monitoring and troubleshooting system processes onsite and remotely, and escalating issues accordingly
• Responsible for monitoring communication devices
• Manage physical asset inventory
• Coordinate and provide secure escort for all onsite vendor activities
• Provide remote hands support for network, server, storage and security teams. (including installing rack mount hardware and cabling)
• Perform routine daily physical checks of the environment (verify PDU usage, check for audible system alarms, alarm lights, etc.)
• Manage secure disk wipe/destruction procedure
• Perform daily system tasks, including the verification of the integrity and availability of all hardware, server resources, systems and key processes
• Provide 1st level response for system alerts
• Monitor and report daily system backups
• Maintained and assisted in the maintenance of the confidentiality, integrity, and availability of all data in physical and/or electronic format
• Removed and exchanged defected and faulty hardware components
• Effectively utilized monitoring software Bit 9, Commvault, Solarwind, as well as SCOM and VMware ESXI
• Racked and Cabled Dell, HP, and IBM servers
• Responsible for source and procurement of parts for multiple server platforms
• Responsible for securing and managing all incoming and outgoing shipments for the Data Center
• Configuration of EMC Unisphere SAN Cx4-960

Confidential

Tier III Technical Support Analyst

Responsibilities:

• Located and troubleshoot all HP Proliant Blade servers within the Confidential Datacenter
• Made updates to Server Bios by using the latest firmware by Confidential
• Removed and exchanged defected and faulty hardware components within HP Proliant Blade servers and installed new memory, hard drives, and processors.
• Updated the Data Center inventory by placing the servers back in their locations on the racks after being shipped to Confidential
• Exchanged the system Motherboard when needed
• Responsible for ordering the parts from HP and repackaging the defected boards to be returned to HP

Confidential

Tier II Support Specialist/Lab Coordinator

Responsibilities:

• Supported live training sessions for Enterprise level customers.
• Assisted with annual Fixed Asset Physical Inventory of equipment
• Installed and performed repairs to hardware, software, and peripheral equipment, following Project design and installation specifications.
• Set up equipment for Customer Training, performing and ensuring proper installation of all cables, operating systems, appropriate software, and Firmware Updates, using our documented standards and procedures.
• Maintained up to date Support Tools (databases) on a daily basis for all activities
• Responsible for troubleshooting all hardware issues, determining cause of issue and getting the proper replacement part for the defective item, using documented Process.
• Tier II Support 50%; Lab Support 50%.

Confidential

Firmware Tester/QA Lab Manager

Responsibilities:

• Perform firmware testing for IBM and LSI Raid controllers on IBM X-series, Super Micro, Sun Microsystems, HP, Cisco, Intel, and Dell servers
• Configure and test various Raid levels using SAS/SATA/SSD/FDE drives and Raid configuration management utilities
• Create firmware test procedures according to customer requirements to test firmware basic functionality and enhanced features
• Report firmware defects to firmware developers and validate defect resolutions
• Document and track Raid controller failures and firmware defects in IBM Rational ClearQuest software application.
• Install operating systems and LSI drivers for Raid controllers on servers. The OS’s include SUSE Linux 11, Red Hat 5.9/6.3/6.4, Windows Server 2008/Server 2012/Vista/7/8
• Maintenance, physical upkeep, and organization of Product Test Lab
• Perform receiving, shipping, inventory of all computer related hardware in the Product Test Lab
• Maintain ESD protocol within the lab; ensures software components are updated on a regular basis for hard drives and servers

Confidential

Lead Hardware Tester

Responsibilities:

• As Lead Hardware Test Technician, implemented procedures to properly receive, test, troubleshoot, and store computer hardware and software (OS, motherboard, memory, CPU, hard drives, etc.) which consisted of Sun Microsystems, Cisco, and IBM platforms.
• Directed by the President of Confidential to create a plan to optimize inventory space, minimize equipment damage, test and troubleshoot all hardware to ensure every device in inventory is a working part; successfully implemented plan within one month which resulted in over 50% reduction of inventory damage and eliminated of unusable parts.

Confidential

Lead Hardware Tester

Responsibilities:

• Initially recruited as a warehouse associate and independently managed shipping, receiving, and auditing of inventory. Was promoted four times with increasing levels of responsibility to eventually become the Lead Hardware Test Technician.

Confidential

Tier III Technical Support Analyst

Responsibilities:

• Located and troubleshoot all HP Proliant Blade servers within the Confidential Datacenter
• Made updates to Server Bios by using the latest firmware by Confidential
• Removed and exchanged defected and faulty hardware components within HP Proliant Blade servers and installed new memory, hard drives, and processors.
• Updated the Data Center inventory by placing the servers back in their locations on the racks after being shipped to Confidential