SUMMARY:

• 14+ years of experience working in the IT Industry.
• Very detailed and results - oriented.
• Strong analytical and problem-solving abilities.
• Excellent ability to work with others as well as independently.
• 10+ years supporting various versions of Confidential Windows Server - 2003, 2008, 2008R2, 2012, 2012R2.
• 5+ years supporting Active Directory Group Policy Objects.
• 3+ years of experience designing and supporting Hyper-V Servers and High-Availability Failover Clusters.
• 10+ years supporting various networking devices for LAN and WAN connectivity.
• 10+ years servicing various Server, Blade, SAN and Backup hardware platforms.
• Working knowledge of various protocols - TCP/IP, DHCP, DNS, SNMP, SSH, OSPF, BGP, 802.1q, NAT.
• Experience with various IT monitoring solutions - SCOM, SolarWinds, Nagios, Sensaphone, WeatherGoose.
• Ability to automate routine tasks with PowerShell scripts.
• Experience with IaaS, PaaS and SaaS technologies - Office 365, Confidential Azure, Amazon AWS

PROFESSIONAL EXPERIENCE:

SYSTEMS ENGINEER

Confidential, Bellevue, WA

Responsibilities:

• Provide day-to-day administration for more than 800 physical servers and 1200 virtual servers, both in lab and production environments, across multiple regions.
• Design, implement and support Hyper-V and Failover Clusters running Windows Server 2012, 2012 R2 and 2016.
• Configure VLAN tagging for various top-of-rack network switches - Cisco, Dell, HP.
• Manage IP space and DHCP pools, creating MAC-based IP reservations when necessary.
• Configure iDRAC and iLO connections to allow remote administration of physical servers.
• Monitor multiple Compellent SAN arrays and LUNs.
• Manage User and Group accounts, GPO’s and OU’s within Active Directory.
• Maintain accurate inventory of all hardware assets and their location.
• Dispatch orders for replacement server parts through Dell’s self-service Tech Direct program.
• Deployed a new 10Gb network infrastructure using Cisco 4948 and Dell Force10 switches to replace an older 1Gb switching infrastructure.
• Deployed multiple Infiniband switches for use between high-processing GPU server clusters.
• Designed and built out numerous High-Availability Failover Clusters.
• Virtualized more than 200 servers. This allowed the physical servers to be decommissioned, which freed up more than 300 Units of rack space and reduced the overall power utilization significantly.

IT FIELD SERVICES INFRASTRUCTURE TECHNICIAN II

Confidential, Phoenix, AZ

Responsibilities:

• Provided end-user IT support for more than 400 employees, between two physical locations.
• Supported over 300 Windows 7 based desktops and laptops.
• Supported Mac Pro computers and MacBook Pro laptops running OSX versions 10.8 and 10.9.
• Managed multiple Cisco switches, routers and ASA’s.
• Monitored numerous Aruba access points broadcasting multiple wireless networks.
• Managed user authentication via a Cisco Access Control Server (ACS).
• Managed multiple Windows 2008 and 2012 servers and services - Domain Controller, DNS, DHCP, File/Print.
• Managed Active Directory groups and user accounts, as well as Group Policy Objects.
• Created and managed network shares and permissions.
• Monitored daily and weekly back-ups of critical data, and maintain an off-site storage rotation of tapes.
• Maintained accurate records of computer assets and employee allocation.
• Created and updated server rack diagrams, network diagrams and switch port mappings.
• Participated in a rotational on-call schedule, being the first point of contact for the entire West Coast and Southwest regions.
• Successfully migrated 200+ workstations from Windows XP to Windows 7, prior to Confidential ending support of XP.
• Replaced multiple un-managed office switches with stacked Cisco switches, providing redundancy and manageability.
• Implemented hard drive encryption for all laptops and desktop computers to better secure sensitive data.

SENIOR DATA CENTER TECHNICIAN

Confidential, Tempe, AZ

Responsibilities:

• Coordinated with Project and Account Managers, System and Network Administrators, and Help Desk Technicians to migrate, deploy, troubleshoot, modify, and decommission customer server and network environments.
• Provided support for servers and networking equipment throughout the Data Center.
• Maintained a 24x7x365 on-call schedule, responding to all trouble situations in a timely matter.
• Racked, cabled and monitored various Server, Network, SAN and Backup hardware.
• Installed and configured servers with Windows Server 2003 and 2008, as well as various Linux distributions.
• Conducted routine walkthroughs of the Data Center to ensure proper operation of all devices and equipment.
• Conducted routine audits to ensure compliance of all established policies and procedures throughout the Data Center.
• Monitored temperature and humidity levels throughout the Data Center, as well as power levels across all PDU’s.

HELPDESK sUPPORT Technician

Confidential, Scottsdale, AZ

Responsibilities:

• Provided end-user desktop support for more than 120 employees, and 100 desktops running Windows XP.
• Diagnosed, resolved and documented technical issues in a timely manner.
• Managed user and computer accounts within Active Directory.
• Installed, cabled and configured printers, desktop computers, servers, and wireless networking devices.

Server technician / quality assurance inspector

Confidential, Phoenix, AZ

Responsibilities:

• Worked in an ESD controlled environment, integrating hardware and software into custom desktop and server builds.
• Conducted Quality Assurance checks on all server and desktop build orders, prior to shipping out.
• Worked directly with Engineers to create, correct and improve build documents and SOPs.