SUMMARY:

• Day to day operational network engineering support -
• Maintain and support ad-hoc the Corporate IT network infrastructure
• Windows server engineering support including Active Directory, file and print sharing and Distributed File System
• Partner with managed services to monitor and respond to support queuing systems and monitoring/alerting systems and participate in incident response
• Provide support and collaborate on network and server design and implementations
• Ensure network and server configuration and compliance standards are adhered to, and develop appropriate standards when incomplete, or out of date
• Support and collaborate on the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of network infrastructure systems and solutions
• Leads user level application issue resolution and change management

SKILL:

• 1/3 test passed for CCNP (in progress)
• Design and implementation of connectivity with Amazon VPC’s, Microsoft Azure, and other vendor based storage solutions.
• Comfortable configuring and troubleshooting IPSEC and SSL VPN connections.
• Knowledgeable using PCAP’s and Sniffers to diagnose network issues
• Very comfortable leading subordinates in very diverse environments.
• Familiar with Juniper Routers/Switches
• Able to work well with people from all types of backgrounds.
• Experience with Windows and Unix Operating Systems
• In depth knowledge of Microsoft server 2003, 2008, and 2012 environments, as well as Microsoft Exchange
• Familiar with Windows Deployment Services (WDS) as well as creating images using Windows PE.
• Extensive hands on experience with Fortinet 500D, 600D 200D firewalls
• Administered multiple firewalls on a variety of networks.
• Experience with all aspects of LAN/WAN’s and advanced routing.
• Ample experience configuring Hyper V, creating, and managing virtual machines
• Familiar with ESX virtualization.
• Experience using Dell networking equipment.
• Effectively build and administer the Cisco Call Manager.
• Extensive hands on experience handling and creating network documentation for auditing purposes. (FDA, GMP)
• Effectively implemented audit related network validation and remediation as requested. (FDA, GMP)
• Able to problem solve in an efficient and timely manner.
• Effectively purchased hardware and vendor services under a strict budget
• Worked with diverse community of people and a wide range of communication equipment.
• Familiar with all Cisco router and switch commands, as well as the Microsoft Internet Security and Acceleration Server.
• Very proficient with the application and implementation of Windows group policies.
• Ample amount of experience with public speaking and interviewing.
• Aware of network security procedures and protocols.
• Familiar with active directory and management procedures.
• Very diligent worker and is very conscious of attention to detail.
• Comfortable with trouble shooting VPN, MPLS, and Frame Relay Networks
• Both supervised and worked on a helpdesk assisting with all end user computer and network issues
• Ability to work in a fast pace environment.
• Worked on F5 and Citrix NetScaler balancers.
• Experience with Nexus (7k, 5k, 2k)

EMPLOYMENT HISTORY:

Confidential, Santa Monica, CA

Sr. Network / Systems Engineer

Responsibilities:

• Day to day operational network engineering support -
• Maintain and support ad-hoc the Corporate IT network infrastructure
• Windows server engineering support including Active Directory, file and print sharing and Distributed File System
• Partner with managed services to monitor and respond to support queuing systems and monitoring/alerting systems and participate in incident response
• Provide support and collaborate on network and server design and implementations
• Ensure network and server configuration and compliance standards are adhered to, and develop appropriate standards when incomplete, or out of date
• Support and collaborate on the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of network infrastructure systems and solutions
• Leads user level application issue resolution and change management
• Identifies requirements by establishing personal rapport with potential and actual clients and with other persons in a position to understand requirements
• Ensures information security protocols and practices are in place to protect unauthorized access and use of corporate data
• Establish technical specification(s) and test plan/test scripts for new systems/software or enhancements related to networks
• Arranges project requirements in programming sequence, work flow chart
• Perform system installation, integration, validation in collaboration with potential managed service vendor
• Develop ad-hoc or permanent reports as needed for different departments
• Develop, revise and review SOPs, qualification/validation protocols and reports with ongoing awareness to changes in business or regulatory
• Provide updates at daily and weekly meetings
• Develop and maintain applications and databases by evaluating client needs
• Provide support after-hours as needed

sr. telecommunications/ NOC Engineer

Responsibilities:

• Use homegrown monitoring tools to ensure the network is operating efficiently.
• Provided advance assistance and coordination across multiple support teams.
• Document fault/degradation via CMIS ticketing system.
• Perform advance device/application diagnostics buy utilizing CLI and physical inspection.
• Troubleshot different types of networks, (Metro-E, MPLS, Multilink T1’s…).
• Configured Span Ports to capture and analyze network traffic.
• Perform L3 and L2 network configuration changes to restore service.
• Proactively analyzed network capacity and throughput.
• Escalated unresolved issues to appropriate teams in a timely manner.
• Participate in remediation bridges with various support teams, providing an accurate network picture.
• Quickly identify past issues and use previous troubleshooting to resolve known issues in a timely manner.
• Ensure network documentation is accurate and up-to-date.
• Distribute network status updates about routing update, bandwidth utilization, and down nodes.

network/NOC Engineer

Responsibilities:

• Monitored the network for device faults and/or service degradation using Solarwinds, Zabbix, and various other monitoring tools.
• Provided advance assistance and coordination across multiple support teams.
• Document fault/degradation via the E-Service Desk ticketing system.
• Perform advance device/application diagnostics buy utilizing Solarwinds and physical inspection.
• Identify and handle routing issues pertaining to EIGRP, BGP, OSPF, and the telco’s MPLS network buy identifying missing routes or unexpected routing updates.
• Perform L3 and L2 network configuration changes to restore service.
• Proactively analyzed network capacity and throughput.
• Escalated unresolved issues to appropriate teams in a timely manner.
• Participate in remediation bridges with various support teams, providing an accurate network picture.
• Quickly identify past issues and use previous troubleshooting to resolve known issues in a timely manner.
• Give frequently reoccurring issues to our problem management team by identifying, keeping track of known issues, and creating problem management tickets.
• Ensure network documentation is accurate and up-to-date.
• Mentor less experienced technicians.
• Distribute network status updates about routing update, bandwidth utilization, and down nodes.
• Create and present new SOP’s and documentation to the team.
• Identify missing routes via various show commands
• Physically worked on and configured various types of Cisco and Juniper equipment for example: CISCO 3925& 3945 routers, CISCO 2960& 3750 switches, Juniper SSG20& SSG5 router and Juniper SRX 210 Firewall, as well as limited exposer to checkpoint firewalls.

Sr. network/systems administrator

Responsibilities:

• Over saw the efforts of two Jr. Network Engineers.
• Provided company staff with network connectivity, security, and troubleshot all computer and network related problems for over 30 classrooms with 300 computers using various hardware and operating systems.
• Configured hundreds of machines with Microsoft Server 2008 and Server 2012 for computer training classes.
• Subject matter expert for all things related to Microsoft Exchange 2010
• Created hundreds of .wim images using Windows PE
• Imaged over 300 computers using Windows Deployment services
• Connected three separate company buildings by configuring a VPN.
• Set up and configured a Cisco ASA 5510.
• Put the company’s three separate buildings on one network, by implementing EIGRP.
• Integrated the companies Dlink IP based security cameras into the network.
• Upgraded company servers from server 2008 to server 2012
• Administered the Shoretel VOIP Phone System and integrated it into our network.
• Converted the company’s network infrastructure from commercial cable modems to Fiber.
• Organized and planned classroom assignments.
• Managed three remote sites, and handled all IT related issues.
• Oversaw the conversion from our commercial Intermedia mail server to Office 365.

Confidential, Camp Pendleton, CA

network engineer

Responsibilities:

• Created and briefed upper level staff on network diagrams, and helpdesk procedures.
• Administered Solarwinds Server by adding nodes to our network map and integrating SNMP into our network devices.
• Assembled and led a team of 20 subordinates in daily helpdesk duties.
• Created and configured LANs and WANs, providing services to over 1000 users
• Used a wide array of routing protocols ie. EIGRP, BGP, RIP, RIP2, and OSPF
• Experienced in sub netting and managing limited IP’s.
• Solely responsible for all network security and policies.
• Built more than 100 servers.
• Troubleshot hundreds of network and server problems.
• Set up and monitored hundreds of video teleconferences and shared drives.
• Administered Microsoft SharePoint Servers.
• Trained and led subordinates in a wide array of communication aspects.
• Implemented GPO’s and administered multiple Fortigate firewalls and IPS.
• Set-up thousands of Voice over IP phones.
• Set up and configured Cisco Call Manager.
• Kept track of over 2 million dollars worth of networking gear and equipment.
• Lead a team of 25 subordinates