IT SUPPORT SPECIALIST Resume WASHINGTON, DC - Hire IT People

SUMMARY:

Focused, analytical professional with strong engineering educational background complemented by work experience with installation, configuration, maintenance, trouble shooting, design and conversion.
Solutions driven engineer providing technical support to improve performance, operational efficiencies, and expense reduction.
IT Management
Jira Confluence
Service - Now
Maintenance
Trouble Shooting
End user Support
Oracle
Desktop Support
Installations
Conversions
MS SQL
System Integration

TECHNICAL SKILLS:

Hardware: Desktops, handheld devices, UNIX & Windows servers, Phones, wireless modems, routers, & printers.

Software: Microsoft Office modules, Microsoft Exchange Server, Service Now, Remedy, SQL.

Networking: TCP/IP LAN/WAN, DSL and VPN.

Operating Systems: Windows NT 4.0 Workstation.

PROFESSIONAL EXPERIENCE:

Confidential, WASHINGTON, DC

IT SUPPORT SPECIALIST

Responsibilities:

Assist network administrator with new user accounts, logon scripts, network directory shares, password resets, write procedures and handling all network vulnerability issues.
Perform system analysis and programing tasks to maintain computers and control their use.
Creation and maintenance SCCM packages, collections, advertisements, queries and inventory software packages.
Experience in Microsoft active directory environment, including in-depth knowledge of group policy, DNS, DHCP, and VPN technologies.
Install, configure and optimize software applications, provide peer to peer technical support, and consulted on LAN development.
Maintain PC workstations including software installation and upgrades.
Asssisted in day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Maintained Service Deck queue and ensure service meets 90% same day SLA.
Use supported ticketing/service systems Remedy, JIRA, and Service Now to track work and analyze reports to identify problem areas and training opportunities.
Answering questions from visiting clients.
Configured Microsoft intune for mobile user for Mobile Device management for network resources and assisted users with troubleshooting their devices (iphone/IOS, Android, Blackberry) with intune.
Support clients with SSL VPN and X and F series Firewalls via SSH command line, screen connect software.
Proficient in Windows Operating Systems and Windows Server 2008 R2/2012R2.
Proficient in Windows Client Operating Systems from Windows XP/ Windows 7/ Windows 8/ 8.1/ Windows 10.

Confidential, Washington, DC

IT & Database Support Technician

Responsibilities:

Provided network/software support management.
Provided environment for testing new software and hardware installations as well as network trouble shooting and security testing.
Assisted in the design and implementation of enterprise wide business workstation builds.
Assisted with inventory management and tracking functions.
Controlled inventory through critical data analysis, accurate data entry, procedural tracking and development of enterprise-wide inventory system.
Assisted with purchase ad inventory decisions regarding network choices and new systems.
Resolved security problems during migrations and changes as well as unexpected shutdowns.

Confidential, WASHINGTON, DC

Computer Technician

Responsibilities:

Assisted in inventory management and tracking functions.
Consulted with vendors regarding network choices and new systems from ground up.
Established security protocols to be followed by all employees, maintained peer-to peer network, and conducted weekly backups.

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It Support Specialist Resume

Washington, DC

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