Network Support Manager Resume

SUMMARY:

Knowledgeable healthcare professional with well - honed skills in management, Human Resources, financial operations and the development, maintenance and distribution of information technology systems including network security, troubleshooting, installation and configuration of PCs, peripherals, backups, and other devices/programs
Implemented and supported organizational programs (Microsoft Office 365 for Business including Exchange Online, Exchange 2003, Microsoft Office 2010/2013)
Managed Salesforce and editing of Salesforce pages to improve data management and optimize user access for the staff of 8-entities comprising 1-national and 7-regional groups nationwide
Accounted for the quarterly disbursement of approximately $2.5 million for 200-plus member organizations; primary point of contact for financial operations regarding payment and pledge data
Executed responsibilities of Human Resource Manager and developed knowledge and skills in the administration of employee benefits programs including 403(b) retirement plan, Consolidated Omnibus Budget Reconciliation Act (COBRA), and medical/dental insurance renewals

TECHNICAL SKILLS:

Microsoft Office 2010/2013: Access, Excel, Outlook, PowerPoint, Word

Microsoft Office 365 for Business: overall administration of non-profit subscription including Exchange Online and OneDrive

Operating systems: Windows 2003 and Windows 2008 R2 Server (vm on Windows 2012 R2 Server) Windows 7, 8, and 10 Professional, Helix Andar 360 CRM and disbursement system, Replicon Time-Tracking program, SonicWall Firewall and VPN, WatchGuard Firewall and VPN

PROFESSIONAL EXPERIENCE:

Network Support Manager

Confidential

Responsibilities:

Implemented move from in-house Exchange email system to Office 365-hosted Exchange Online system
Utilized Windows PowerShell to configure Exchange Online accounts and distribution groups
Configured accounts and privileges for Windows 2008 Server, Active Directory, Helix Andar 360 (SQL-based CRM donor-tracking/disbursement system), Office 365 for Business, Replicon Time Tracking, Salesforce
Utilized Salesforce Data Loader to insert, update, delete, or export records
Maintained, upgraded, and patched client and server machines to optimize performance and usability
Troubleshot WAN-LAN and user issues, network anomalies, remote connectivity in addition to helpdesk support

Management

Confidential

Responsibilities:

Managed the creation and submission of EDI payroll deduction files for State of New York employees participating in payroll pledge deductions
Collaborated in the management of online pledge processing system for State of Georgia employees participating in payroll pledge deductions
Acted as liaison to business insurance brokers for one local and three remote offices and staff throughout the year and during renewals

Human Resource Manager

Confidential

Responsibilities:

Oversaw employee benefit plans including medical/dental health insurance plans, 403b retirement plan, and COBRA coverage for former employees
Collaborated with health insurance broker to secure best return on investment during renewal period, and to insure current and former employees’ coverage events and needs were resolved promptly
Monitored employee 403(b) retirement plan as interim plan administrator: teamed with plan provider to submit annual form 5500 and census
Created and disseminated required communications to approximately 30 plan participants, and educated them regarding the processing of distributions, rollovers, etc.

Audit Collaboration

Confidential

Responsibilities:

Prepared audit reporting annually to ensure that financial disbursements were in compliance with IRS regulations
Processed and distributed up to $10 Million in pledges annually to member organizations
Liaised with auditors regularly to guarantee proper accounting guidelines were followed

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