OBJECTIVE: A Business/System Analyst Position 

PROFILE:

• Exceptional combination of business analysis, technical expertise, project management and business development.
• Track record of effective communication among key stakeholders including Subject Matter Experts, Engineering, Business Teams, Sales and Marketing and end-users.
• Successfully prioritized issues and facilitated business and technical decisions to move projects through SLDC on time and budget.
• Personable and flexible, yet goal focused and solutions oriented.
• B.S., Computer Science & Mathematics double major, Physics minor.

TECHNICAL SKILLS:\

Business Analysis

Requisite Pro, Rational Unified Process RUP

Unified Modeling Language UML

JAVA/J2EE, DOORS

UNIX

Windows, SaaS

TIBCO

Vitria, SiteMinder/LDAP

ACH Processing

SDLC

EXPERIENCE:

System Analyst Confidential Redwood City, CA June 2009- October 2009

Summary

• System Analyst for an expedited payment product and an electronic bill presentment product
• Facilitated JAD sessions with both Technical and Business representatives
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.

Relevant Experience

• Acted as an internal consultant within technology and business groups to define requirements, create Use Cases and software specifications for a new reporting platform and for web services to integrate with business partner’s applications.
• Interfaced with offshore analysts, developers and QA.
• Mentored new employees on the process for projects and document control system.
• Completed customer facing Technical Documents for products managed.
• Interfaced with QA to define test plans and validate test cases and performed QA.

EXPERIENCE:

Senior Business Analyst Confidential San Francisco, CA July 2008- June 2009

Summary

• Created product roadmap document
• Worked with sales team to meet client’s requirements
• Facilitated JAD sessions with both Technical and Business representatives
• Worked with Subject Matter Experts to create Requirement Specifications for various business services.

Relevant Experience

• Acted as an internal consultant within technology and business groups to define requirements, create Use Cases and software specifications for a new reporting platform and for web services to integrate with business partner’s applications.
• Worked with sales to define customer requirements and roll out new features to demo environment
• Created document templates for requirements, Use Cases and software specifications that could be reused in multiple projects.
• Interfaced with QA to define test plans and validate test cases

Senior Business Analyst Confidential San Francisco, CA December 2004- October 2007

Summary

• Business Analyst lead for Enterprise Business Activity Management (EBAM)
• Business Analyst for Enterprise Customer Business Services (ECBS),
• Business Analyst for Business Infrastructure Services (BIS)
• Worked with Subject Matter Experts to create Requirement Specifications and Use Cases for various business services.

Relevant Experience

• Defined requirements and created Use Cases for EBAM and application which tracked the Service Level Agreement for various bank processes such as Check Order.
• Defined requirements and created Use Cases for "Dashboard" application which was a web based showing the progress of the bank processes being tracked by the EBAM system
• Researched existing web services from APS and ECBS in order to enrich data about the process being monitored in order to send to other systems.
• Coordinated developers and QA to ensure requirements were accomplished.
• Defined User Acceptence Tests (UAT) and worked with both business and QA to ensure all goals were met.
• Created XML Schemas and WSDLs for a Service Oriented Architecture using WFXML 2.1.
• Performed data validation to ensure tracking of business systems was correct.
• Defined requirements and created Use Cases to integrate an intranet application with Netegrity\'s SiteMinder for enterprise Single Sign-On.
• Mentored new employees.

Summary

Worked with Subject Matter Experts to perform software assessment and recommendations for Enterprise Application Integration (EAI), Extract, Transformation & Load (ETL) and Rules Engine software. Reviewed and provided recommendations for the software architecture of an enterprise dental insurance application.

Relevant Experience

• Using the RUP worked as part of a team to perform business analysis for dental claims adjudication, documenting requirements and creating use cases to produce a business model which was then mapped onto a technical architecture, managed change requests and created test cases/data.
• Worked with Business/System Analysts and overseas outsourcing firm to assess the software architecture.
• Coordinated software assessments across five geographically disperse business units in order to obtain feedback and agreement.
• Managed a team to create an Information Technology Plan for the enterprise.
• Using RUP, defined requirements and created Use Cases to integrate Internet applications with Netegrity\'s SiteMinder for enterprise Single Sign-On.

Business Analyst Confidential San Francisco, CA December 1999- November 2001

Summary

As EDS E.solutions Team Leader/Technical Architect, defined requirement and Use Cases which drove EAI projects to facilitate b2b and b2c e-commerce for businesses transitioning to the Internet

Relevant Experience

• Managed projects and worked with clients to create requirements, Use Cases and develop software architectures for e-commerce solutions using RUP.
• Created and managed partner relationships with external companies, including IBM and iPlanet.
• Released and participated in the entire life cycle of successful products, from business plan through subsequent versions.
• Managed cross-functional teams within an organization. Contributed to the overall product group strategy and marketing plans with clients.
• Created presentations, product demos, competitive materials, and pricing analysis, in strategic and tactical sales situations.
• Performed business development through meetings with prospects and writing proposals. Clients included Bell of Canada, la Caxia a major bank in Spain and Corbis.

Senior System Engineer Confidential San Francisco, CA August 1998– December 1999

Summary

Provided content management solutions for major corporate prospects, such as ABC, Disney and Bechtel.

Relevant Experience

• Interfaced with business prospects to understand and map their content management requirements, including files, images, audio and video onto a solution.
• Demonstrated and educated various content management software to prospects.
• Coordinated with account managers to create business cases for clients on how content management would generate new streams of revenue.

Summary

Provided graph layout solutions to clients including SAP, British Telcom, SUN and Baan.

Relevant Experience

• Coordinated with clients to model and create working prototypes for their problem domain using Tom Sawyer Software libraries.
• Performed numerous demonstrations of Tom Sawyer Software.
• Interacted with marketing to obtain competitive information on software for graph layout.
• Assisted clients on-site with special needs such as performance tuning, accessing third party software, and updating to the latest version of Tom Sawyer Software.

EDUCATION
B.S., Computer Science & Mathematics double major, Physics Minor 
Confidential University