TECHNICAL SKILLS:

• Operating Systems: Dos, Win 3.1, Win 95, Win 98,SE, Me, Win 2000, XP, Vista, Windows 7, Windows 8, NT Server, and, Workstation, Macintosh, 7.0, - 10.4.X, Star OS, Cisco IOS, Linux
• Software Not limited to Back Office Server and 2010 Server. Excel, PPT, Word, and Project, Lotus Notes, Sap R3/CIC, Remedy, RTT, GIS Tool, Actix, Net Analyst, Citrix, Lucent OMP, ROP Analyst, OMC-RAN, XMS, Data Pro, AAA, PDSN FA, HA, WebEx, Wire shark, Star OS, IOS, C3, Webmon, Casemon, OSS, CSONE, SON/GLU/API, VMWare, Google Analytics.
• Various Software Wireless Sync, Blackberry, Smith- Micro, Active Sync, and proprietary Samsung/Cisco/ Confidential Software.
• Hardware Server Builds (UCS), Hubs, Various PBX Switches, Lucent/Nortel Cells, Dell Servers, Installing, troubleshooting and maintaining Auto Test(Performance Systems), Ascom, Lucent, Starent (Cisco), Cisco ASR5k/ASR5500/7600/HWIC/Routers/ISR with Cellular Modules, UT Starcom, PCRF, PCF, IWF, MME, CSG, 1X/EVDO RNC’s, Femto/ Confidential /Macro Cell
• Network Dial Up Networking, TCP/IP, Free PPP, PPP, RAS, LAN/WAN, CDMA, LTE, VPN, FTP, FTPS,SS7, BGP, TDMA, Edge, 802.11xb, Motorola, Lucent, and Nortel Systems, CDMA, AMPS, Async, 2G, UMTS, 1XRTT, EVDO(3G), LTE, Cisco Packet Core-SGW, PGW, CSG, FA, HA, SMPP,SMTP, RADIUS, Diameter. Femto Cell/ Confidential /Macro Cell and VSAT.
• Field Experience includes but not limited to Lucent Mod cell integrations, new turn-ups of Cell Sites, and Switching Facilities. Other duties include troubleshooting/turning up new facilities (T1/Fiber/Microwave) for Carrier Ads and Span Ads. Third party wiring and troubleshooting. Insuring Hazmat and EPA standards have been adhered to. Maintained Adekko, Lucent and Northstar Battery Systems. Maintained Peco, Peco 2 and Marconi Power Plants.
• Project Management, Data Mining and Reporting for Products and Performance using Data Analytics, Reports and other resources and Tools.

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Lead Network Engineer

Responsibilities:

• Team Lead on Confidential and Confidential driving customer, partner and sales teams recommendations for new solutions. Provide reports from data warehouses and analytics involving products and operations. Working with my Engineers to ensure Performance Metrics are met. Review and monitor customer data for trending issues that could impact performance. Suggestions made to the internal teams and customer to make improvements or enhancements to Applications or the Network. Lead effort with new hires making sure they were on boarded correctly with tools, equipment and training.
• Assisting Customers and Sales Teams with solution recommendations of Cisco Software (SON) and Hardware (Routers, Switches and Confidential ) that include but not limited to 1800, 1900 and 38 00 series routers, ISR’s such as 800 series that supported either PCEX or Embedded Cellular and Wi-Fi Modules. Software/Hardware Configurations, Provisioning and Activation assistance to connect to providers etc. Complex configuration issues such as for failing over to the Cellular Network from a primary T1/E1 Connection or other hardwire/Wi-Fi connection, VPN, R&P, NMS configuration assistance, flapping interface assistance due to IP Source Violations, poor RF conditions, interference or other Radio driven issues related to Carrier settings PLMN, Channel or Band selection.
• Other job duties include troubleshooting, resolving and providing Root Cause Analysis on customer network outages due to configuration, Hardware Failure, Design, upgrades and or issues on the Packet Core PGW/SGW/MME/IMS primarily on ASR5K&5500’s/SAMI Hardware, Interfaces, and Protocols. Escalation path for non-Cisco equipment such as PCRF and other IMS products and OEM’s (Maviner, Openet, Tekelec). Analyze traces, log files, graphs, MOPs and other data to provide customer feedback, resolution or provide data to BU/Development Teams and or other teams when needed. Set up and assisted in lab recreates for myself and or other teams.
• Team Lead for development, deployments and review new training documents for new hires or team members on packet core and 3G/4G cellular modules/ devices. Approve and provide feedback on new products, product documentation and concepts. Assist and or drive effort on large sales opportunities or deployments on Packet Core and 3G/4G ISR’s and HWIC’s. Escalation point for other teams and TAC groups when needed for various issues such as customer complaints and technical issues. Collaborate with multiple BU teams, other TAC teams, Account teams, Sales teams, Advance Services teams and partners such as Service Providers to drive issues and or projects to resolution. Lab Advocate for team, attending meetings, working with CALO on Lab reconfigurations, recreates, managed additional equipment and new products, spear headed RMA’s and overall communications between TAC and the Lab to help other teams achieve their goals.

Confidential, Southlake, TX

Network Support/Operations/Design/Implementation

Responsibilities:

• Review customer data and analytics for trending issues that impact performance or access. Optimizing network for improved performance. Responsible for operations and products reporting using analytical data. Prepare and present reporting data to senior level executives
• Providing technical assistance and in-depth troubleshooting of all elements of the network for both Large Enterprise customer and employee base including tracing and analyzing Network elements and assisting with identifying issues causing network outages, using various tools such as Citrix NetScaler. Also Identifying various RF parameters Ex: IA’s, successful and Dropped Calls, troubleshooting BTS, PCF- Packet Loss, Disconnects and Configurations issues, PDSN-Packet Loss, Disconnects and Configurations issues, RNC-Boarder issues, Packet Loss, Disconnects and Configurations issues, AAA issues from basic connectivity to authentication issues including A11 and A12..
• Working with various other Engineering and Technical departments to resolve network issues but not limited to System Performance, Data Engineers, Cell Technicians, Switch Technicians Troubleshooting wireless air cards and terminals including programming and debugging. Advanced support with Blackberry’s, mobile phones, mobile phones intergraded with, Pocket Pc 2002 and 2003, Smart phone 2002, 2003, Windows Mobile 5 units and palm operating systems starting with 3.5.2 to current. Training new employees, developing training guides and technical bulletins to distribute to other members of the team. On Core teams for new implementation projects to be released Including: Device Software Update and Brew Manager
• Building/Maintaining mainly Lucent-, 2G, 3G and 4G Networks. Various types of antenna systems, and Power plants. Wiring/testing and troubleshooting of new facilities copper and fiber. Wiring/troubleshooting of external and internal alarming. Replacing/troubleshooting of various types of cards and components, Filters, Amps, Radios CTU’s, Controllers, EVM’s, and Base Band Filters. Turn up and rehome of new sites to new Switch. Drive testing to confirm sites are functioning correctly. Locating interference issues. Other duties include-Working with Data Sales/System Perf to fix issues with our Enterprise clientele such as Conoco-Phillips.

Confidential, Richardson, TX

Technical Trainer/Project Manager

Responsibilities:

• Tier 2 and tier 3 technical support, provide support for enterprise customers, including advanced support with Pocket Pc 2002 and 2003, Smart phone 2002 and 2003, and mobile phones intergraded with palm operating systems starting with 3.5.2 to current. All testing, supporting, and writing training documentation for tier 1 and 2 for Samsung call centers including RMA and Technical Support departments on all handsets, accessories and data bases that the call center utilizes mostly PHP, Lotus Notes, Sap R3/CIC, and others.
• Interfacing with, Field Engineers, Data Engineers and Software Developers on Pre/Post Launch Products or existing issues with current Handsets, Accessories and various other issues. Involvement with the interviewing, hiring and termination process. Key member of leadership meetings to help solve product and operational issues.
• Drive testing with Device Engineers, monitoring, and coaching all level 2 and RMA personal. New user set ups including PC set up, phone systems and interaction with IT to complete these tasks. Handled supervisor and manager escalations regarding product issues and concerns.
• Responsible for operations and products reporting using analytical data. Prepare and present reporting data to senior level executives.