SUMMARY:

• Seeking position asIT Support Specialist
• System Administraton / Network Configuration
• Active Directory / Database Management

TECHNICAL SKILLS:

• VoIP (Cisco)
• Active Directory Administration (including Group Policy)
• TSM Servers
• MS SQL Server 2005/2008
• Oracle
• Windows 7
• MS Office 2010
• Remedy
• Heat
• Adobe Professional
• ActiveX
• GHOST
• Citrix (XenApp/Xen Desktop ) Cisco Security Agent
• VDI (Virtual Desktop Infrastructure)
• Kesaya (Remote
• Backups
• Antivirus
• Server Admin) McKesson ( HED
• HCI (10.3)
• HPP
• HPF & STAR)
• HMS AS400

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, Virginia

Technical Support Specialist

Responsibilities:

• Mapping users to all approved shared drives
• User account modifications and creations in Active Directory
• Adding, removing mailboxes and distributions list in MS Exchange
• Providing remote support for all users outside of HQ including end user training
• Administering all software installation, upgrades, modifications and routine maintenance

Confidential, Alexandria, Virginia

Information Technology Specialist

Responsibilities:

• Asset management and Inventory clean up.
• Monitor and Administer the NSBE Help Desk System
• Supporting all computer and phones within VoIP environment
• Adding /removing users and computers within Active Directory
• Support all technical aspect of Annual Convention, conferences and events
• Responsible for the general support of all servers, phone lines, printers and laptops
• Granting users access to NSBE portal according to their position and manager’s approval
• Creating email accounts for new users as well adding and removing access to email groups

Confidential, Silver Spring, Maryland

Network Administrator

Responsibilities:

• Migrated users from Novell to Active Directory.
• Installing and configuring Window 2012 servers.
• Granting approved user access to assigned network drives.
• Adding/Removing workstations and users within Active Directory.
• Monitoring all Network work orders and request in HEAT ticketing system.
• Installation and testing of Accounting software (QuickBooks) during migration.
• Traveling to various off sites to add/remove servers, UPSs and workstations.
• Installing software packages to the image bundle within the implementation database.
• Administering /Engineering Windows 7 Implementation throughout the hospital system.
• Testing applications before packaging to ensure compatibility in the Windows 7 environment.
• Performing Active Directory clean up by verifying and removing old workstations\user accounts.

Confidential, Atlanta, Georgia

Network Administrator

Responsibilities:

• Added and removed email accounts in MS Exchange.
• Monitored all performance and activities in Kesaya
• Managed user and group accounts in Active Directory.
• Scheduled all routine scans and backups of computers/servers.

Confidential, Atlanta, Georgia

Security Administrator

Responsibilities:

• Provide Pre & Post Go Live support for HCI, HPP, HPF & PHS/HSM.
• Supported users nationwide remotely via Remedy ticketing system
• Implemented and supported McKesson proprietary software within a Citrix environment.
• Building users within HCI, assigning the appropriate roles and access levels within the application.
• Mapping and building users within portal (HPP) in addition to assigning the appropriate groups once the build is complete in HCI.

Confidential, Atlanta, Georgia

Workstation Technician II

Responsibilities:

• Asset Management.
• Adding/removing applications for end user within a Citrix environment.
• User assistance and individual Xendesktop problem resolution\installation.
• Assisted in the development of project - specific work plans and task sequencing
• Managed hardware/software inventory system wide, reporting discrepancies to management
• Responsible for installation, support, inventory, system enhancements and management of networked and non-networked hardware i.e. desktops, printers, peripherals, management of networked system/infrastructure i.e. WAN/LAN, cabling infrastructure, connectivity, ect.

Confidential, Atlanta, Georgia

Team Leader, Desktop Support, Hardware Technician

Responsibilities:

• Migrated users from Novell to Active Directory
• Created Personal/Archive folders in Outlook upon request
• Mapped users to shared drives as well as network printers
• Added users to the machines as well as administering user rights
• Managed and completing all assigned trouble tickets within Remedy
• Reimaged machines in preparation for the Active Directory conversion
• Troubleshooting user’s computer set ups and connections in VoIP environment
• Configured TCP/IP settings on all network printers; also mapping users to the machines
• Used Remote Desktop for installing and troubleshooting a wide variety of software issues
• Analyzed information needs and provides business solutions using computer packaged software
• Installed desktop computer hardware and software including both routine and extensive installations

Confidential, Washington, DC

Computer Technician

Responsibilities:

• Installing switches (Cisco) & UPS Batteries
• Deployment and support of Citrix Thin clients
• Updating and keeping track of all computer inventory
• Completion of all tickets and orders assigned in Remedy
• Administered office moves (computer & telephone equipment)
• Changed passwords and settings of users on the Active Directory
• Handled all printer troubleshooting, repair & inventory (Lexmark & HP)
• Performed wide range of computer repairs, maintenance, and upgrades
• Installation of all computer equipment (imaging, user profile set up) for all new firm employees