SUMMARY

• Solid knowledge of networking systems, administration, management and support in a Windows Server 2003/2008/2012 enterprise environment.
• Advanced training in network services: IIS, DNS, DHCP, and TCP/IP.
• Excellent knowledge in Server, PC and Laptop system upgrades and repairs.
• In depth experience managing routers, switches, hubs and telecommunication servers / software.
• Able to multi - task effectively in high stress environments while maintaining a professional attitude.
• Organized, take charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills; interfaces effectively with upper management, vendors, and staff.
• Provides excellent customer service skills to ensure that the needs of customers and internal employees are being satisfied.

PROFESSIONAL EXPERIENCE

Confidential 

 Security Administrator

Responsibilities:

• Currently working as a remote Security Administrator on an eight-member team to support over 5,000 users.
• Work in Active Directory to create new user accounts, disable terminated employees and complete change request.
• Use MVS / RACF to complete IBM Mainframe access request.
• Complete yearly HIPPA compliance training.
• Work in Service Now and Serena Business Manager to complete administrative task in my queue.
• Created and help maintain Wiki articles with procedures for the Security Administration team.
• Setup Linux attributes as needed for specific developer roles.
• Follow SOP’s and SLA’s to insure work is completed correctly and on time.
• Use the Exchange Management Console to create and manage email accounts, distribution and security groups as needed.
• Use AD Manager to complete task in bulk and create reports as requested.
• Attend BSI luncheons and Infragard meetings to keep up with current security trends and threats.
• Provide access to shared drives and folders as requested for internal and external users.
• Use role based access control through AD templates to ensure users get the correct access depending on their role.

Confidential, Tampa FL

Enterprise Systems Administrator

Responsibilities:

• Worked as part of a four member team to support over five hundred employees.
• Worked with Active Directory to manage user accounts and passwords. Also worked with DHCP to setup static IP’s and reservations.
• Manage Exchange Server 2007 to create email accounts, distribution groups and contacts.
• Setup SSO Single Sign On for users, configured landing pages and gave access through Active Directory.
• Provided technical support for the Headquarters office and 23 remote branch offices.
• Receive incoming level 1 and 2 support calls for all IT related issues including but not limited to, Cisco phone systems, Citrix, VDI, PC’s, Laptops and Ricoh copiers.
• Escalate tickets, as needed to Senior System Administrators, Network Administrators, Application Development and Security teams.
• Utilize footprints to document ticket times and the description of the support call.
• Support 11 Citrix Servers and manage the farm as needed to provide logon access to Citrix.
• Use VMware vSphere 5.1 and View Client to support VDI end users issues.
• Used the Teradici PCoIP Management Console to manage 10zig terminals.
• Work with web based Cisco agents to manage voice mail passwords and ACD line connections.
• Work closely with Network Administrators to troubleshoot port issues and patching cables.
• Controlled VPN access with RSA and DUO software. Work with the Network Security team to perform upgrades of systems.
• Used Aruba Networks ClearPass Policy Manager to monitor network activity.
• Setup and configured printer hardware for the Instant Issue credit card system.
• Created user accounts for Star, Evolve, OSI and TrueChecks.
• Worked in a Change Control environment for planned outages and high risk system updates.
• Working a rotating on call shift to handle after hour calls and outages.
• Completed the 3 Day Leadership Training by SkillPath. Courses included: Excelling as a Manager or Supervisor, Fundamentals of Personnel Law for Managers and Supervisors and Business Writing Basics for Professionals.

Confidential,Tampa FL

Senior Systems Support Specialist

Responsibilities:

• Worked as the loan IT Administrator in confidential in a all virtual environment using VMware and Wyse Thin Clients.
• Supported over 120 users in Tampa and over 1,500 users in Pasadena and Moorpark, California.
• Helped troubleshoot end user issues running Windows XP and Windows 7.
• Opened the Tampa branch with 13 users and quickly moved to 90 users in four months. Accepted all shipments and setup all equipment within a three day period of opening the new branch office.
• Utilized VMware vSphere Client 4.1.0 and View Administrator 4.1.6 to manage over 1200 virtual machines.
• Worked in Active Directory using an online tool called ManageEngine ADManager Plus.
• Maintained a Gmail mail system with over 1700 email accounts.
• Used Spiceworks as a primary ticketing system.
• Helped launch a Level 1 help desk and trained entry level support staff as needed. Created a Wiki and SOP database to minimize questions to senior staff.
• Worked with VoIP Polycom telephones using several different platforms including: EasyRun, Free PBX and Sipx PBX.
• Quickly became the number two technician out of a seven member team, closing over 350 tickets a month.
• Worked very closely with Engineers to support Juniper switches and routers.

Confidential,Tampa, FL 

Systems Support Specialist

Responsibilities:

• Worked as a Systems Specialist supporting over 120 users in confidential and over 200 users in remote offices across the United States.
• Used VMware VSphere 5.0 to manage over 30 virtual servers running on Windows 2008 severs.
• Work as part of a six member team to handle all IT related issues including, help desk calls and all on-site support for Microsoft Windows XP, 7 and HP printers.
• Provide network support for all Dell computers, network equipment, printers, scanners and iPhones.
• Upgraded server hardware including Dell PowerEdge servers running Windows Server 2003 and 2008 .
• Configure and support Meraki and Ruckus wireless routers and access points.
• Created and managed user accounts in an Exchange 2007 virtual environment.
• Worked with Citrix XenApp 6.5 to provide remote users with access to email, files and other vital office tools.
• Customize Macbook Pro machines to dual boot with Windows using Boot Camp.
• Supported Practice Manager, a database used for file, picture and video storage.
• Worked with Service Desk plus to manage help desk tickets.
• Used Kace by Dell to manage inventory and assets.

Confidential, Tampa FL     

Network Support Specialist

Responsibilities:  

• Implemented a Wyse Thin Client network in a health care environment. Provided network and software support for the system using the Wyse Device Manger application.
• Worked closely with C# programmers to troubleshoot web server applications, this included problems with SQL 2005, IIS6 and RoverInk Enterprise software.
• Created multiple virtual machines on one server with VMware to host Rover Ink applications. Each VM had a specific task to complete the digital ink process.
• Worked with VMware ESX to manage over 20 virtual machines hosting web and email servers.
• Utilized Left Hand storage devices to create mapped drives on virtual machines used for disaster recovery and extra data storage.
• Worked closely with a Cisco engineer to support ASA 5505 series routers.
• Responsible for installing RoverInk Enterprise web applications. This included configuring IIS, ASP.Net2.0, SQL 2005, on virtual machines as well as stand-alone servers.
• Created new domains and managed Active Directory environments for several different customers.
• Responsible for managing and renewing SSL certificates for over 100 web sites.
• Planned, implemented and maintained a Microsoft Office SharePoint 2007 Server.
• Installed and supported the Netilla Security Platform for Microsoft Outlook, QuickBooks, Windows Terminal Servers and other server-based applications, as well as client/server applications over an SSL tunnel.
• Provided backup support for clients running Ghost 14, MozyPro and SyncBack software.
• Installed a network monitoring system using Spector Pro and Spector360 Control Center applications.
• Managed several different networks for clients. This included router setup, configuration of DHCP, DNS, WINS, RDP and Port Forwarding.
• Provided off-site backup server support for customers throughout the Tampa Bay area.
• Responsible for all Windows 2003 server configurations and builds on Dell PowerEdge Servers.

Confidential,Tampa FL

Network Administrator

Responsibilities:

• Full time on-site contractor for Confidential Rodante and Vanguard Attorney law firms as the lone IT Administrator.
• Provide 24/7 support for over 80 users in the Tampa area and Atlanta.
• Worked closely with the office manager to manage all reporting software for all users.
• Responsible for managing a Windows Server 2008 STD environment. Duties included working with Active Directory, Group Policy, Routing and Remote Access, configuring RAID controllers, archiving data, and updating software versions as needed.
• Managed a Microsoft Exchange 2007 server. Duties included but were not limited to updating distribution groups, creating outside contacts, creating shared public folders and new email accounts.
• Installed and configured Cloudmark as an additional spam filter for Microsoft Exchange 2007.
• Worked with Microsoft Outlook 2003| 2007 | 2010 to manage users email accounts.
• Worked with Trend Micro WFBS for virus protection, spam filtering, attachment and website blocking.
• Configured PC and laptop images using Ghost 15 for Windows 7 and XP.
• Worked with website developers to create website domains through Go Daddy. Configured hosting, blogs, email, and forwarding for several company websites.
• Provided systems support for remote office in Atlanta Georgia. Utilized Terminal Services, Remote Desktop and VPN for remote connections.
• Installed and configured Timeslips 2009 to be used as a time tracking database for the firm. Created specialized reports for team members.
• Installed and managed ZetaFax 2010 for incoming faxes. Configured Exchange to send faxes to user’s exchange mailbox.
• Upgraded over 50 computer systems to Windows 7 and Office 2010.
• Responsible for the planning, purchasing and implementation of all new hardware and software. Worked with vendors such as Dell, HP, Trend Micro, Paetech and Mitel.
• Implemented a plan to replace all existing server and network hardware. This included installing a new Windows 2008 Server Domain Controller, 2007 Exchange Server, demoting a 2003 Small Business Server, installing a new server cabinet, Cisco ASA 5505 router and Netgear gigabit switches.
• Migrated a Windows 2000 file server to a Windows 2008 file server using Symantec backup exec and
• Responsible for creating and logging backup jobs of over 700GB of data using Symantec Backup Exec 12.
• Worked with LiveNote and Bridge as evidence management software.
• Upgraded over 50 digital phones to VoIP using the Mitel 5000 phone system. This included separating voice and data networks, changing all RJ11 phone jacks to RJ45, installing POE switches and new patch panels.
• Planned and implemented the network design for Vanguard Attorneys law firm in Tampa Florida. This included Microsoft Visio drawings of the new network. Purchasing and installation of all Dell servers, PC’s and laptops.
• Supported wireless network access for Tre-Amici in Ybor city. Also provided all audio visual support for the cafe.
• Setup an IT Help Desk for tracking end user calls, emails and resolutions.

 Confidential, Florida Division Office        

Senior Help Desk Analyst / Network Administrator

Responsibilities:  

• Supported over 400 users in unit offices throughout Florida and Puerto Rico in a help desk environment.
• Managed four level one technicians. Provided second level support and training before escalating tickets to management.
• Used Track It software to manage help desk tickets.
• Provided immediate onsite support in remote locations for escalated repairs and computer / server upgrades.
• Migrated computer systems from Windows 98 to Windows XP. Utilized Ghost and Acronis True Image software for imaging and cloning drives.
• Migrated over 40 file and print servers from Windows 2000 to Windows Server 2003.
• Administered a WatchGuard firewall device to manage website traffic.
• Worked with Active Directory to manage user accounts and permissions.
• Worked with Lotus Notes Client 7.0.2 and Lotus Domino Administrator to create, support all user email accounts and databases.
• Migrated over 52 off-site Lotus Domino mail servers into 2 central on-site servers located in Tampa.
• Supported all LAN \ WAN issues running on a Frame Relay connection.
• Worked closely with Cisco Engineers at the National Home office in Atlanta to troubleshoot Cisco 2400 series router issues in 42 remote offices.
• Upgraded unit and Division Office phone systems to VoIP using the Shortel phone system.
• Managed Shortel 6012 switches to configure hunt groups and call flow.
• Installed RJ45 jacks, CAT 5 cabling, patch panels, and punch down blocks as needed to run the new phone systems.
• Provided hardware support for Dell, HP and IBM computer systems / servers. This included drive failures, systems errors and system upgrades. 
• Provided software support for Microsoft Office, Lotus Notes versions 5,6,7, Blackberry and PDA devices.
• Developed training materials such as, User Guides and Standard Operating Procedures for daily help desk operations.
• Handled over 52 servers running Veritas Backup Exec, managed backup jobs daily.
• Worked with vendors to schedule printer and fax machine repairs.