SUMMARY

• Obtain employment in the IT industry, leverage my technical and leadership skills. Work in a leading edge environment and achieve a lasting career with a forward - thinking company.
• Passion for IT Service Management and Engineering high-profile web, ecommerce and online banking sites. Experienced Systems Engineer of enterprise architecture in massive environments. Breadth of systems knowledge and effective communication skills enables me to solve complex engineering challenges and delight customers. Unafraid to challenge the status quo and mindset for protecting the customer experience.
• Founder of Confidential ; a professional services company developing System Center solutions. Authored commercial management packs, ghost writer, implemented monitoring solutions for partners, Confidential, Expedia, REI and other clients in the Pacific Northwest.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Engineer, Kent, WA

Responsibilities:

• Manage small team of contractors and 30 rapidly changing Dev/QA environments. Results oriented individual with initiative, customer focus and Leadership skills. Choreograph Lab change activities including code deployment and complex onboarding. Hybrid Project Management, DevOps Engineering role, Lean process Champion and advisor to Sr. Leadership. Applying broad enterprise and cloud experience within the REI Retail IT space.
• Drive to continuously improve reliability of Retail systems; reduced support costs by >200%
• Innovate new capabilities, automate tasks using ingenuity to deliver more with less
• Technical Leader, define solution roadmaps to meet current and future business objectives
• Root cause analysis of systemic environmental issues, remediation and ensuring prompt resolution
• Transformed delivery of Labs as a Service; built foundation for a growing DevOps team
• Deployed System Center 2016 Operations Manager infrastructure; author XML management packs
• Developed audience specific Power BI dashboards to display resource utilization and systems health
• Created SCCM configuration management reports; software auditing and detecting configuration drift
• Mentor Engineering peers and offshore staff; evangelize efficiencies through sustainable practices

Technologies: Confidential Windows Server, PowerShell, Power BI, SCCM 2012, SCOM 2016/2012, SquaredUp, VMWare, vCenter, PowerCLI, Azure, OMS, OpenNMS, MRTG, Cisco, ServiceNow, XML, VSAE and SSRS.

Confidential

Sr. Service Engineer, Redmond, WA

Responsibilities:

• Responsible for Confidential ’s Cloud app streaming incubation platform. Hybrid PM/Engineer role, focused on service design, security and ensuring live site reliability in a 365/24/7 environment. Participate in DevOps activities, troubleshoot and resolve issues with production systems.
• Author systems architecture specifications; review software specifications and provide infrastructure guidance
• Planning, scoping and choreographing global infrastructure and cloud service implementations
• Cultivate cross-org partnerships to deploy a new hardware platform within the Confidential data centers
• Provision Azure and AutoPilot environments; enable feature deployment into production
• Hardware and services lifecycle planning across Confidential data centers and Windows Azure subscriptions
• Create playbook documentation for troubleshooting live service and operationalizing services
• Participate in post-mortems, triage issues, gathering data and driving improvements back to Development
• Ensure platform and services are designed to operate within Confidential standards and security practices
• Skilled in leading discussions to action oriented outcomes; landing accountabilities and task ownership
• Server management, Windows Azure, cloud services, storage accounts, account security and monitoring

Confidential,  

Sr. Service Engineer, Redmond, WA

Responsibilities:

• Responsible for XBOX next generation cloud gaming systems. Delivering infrastructure related projects and ensuring live site reliability in a 365/24/7 environment. The group dynamic entails extrapolating service requirements from cross-discipline stakeholders and translating into discrete tasks.
• Service discovery, diagramming and support of complex multi-platform service architecture
• Automating repetitive tasks and troubleshooting processes through PowerShell
• Extrapolating health models, drive monitoring and optics improvements of service health
• Provide Service Engineering expertise to PM, Dev and SDETs within multi-discipline, agile feature team
• Document incident management and Operational process workflows for DevOps on-call
• Coordinate hardware procurement and data center resources across organizations
• Evangelist for common configuration across AutoPilot environment and Azure subscriptions

Confidential

Lead Sr. Service Engineer, Redmond, WA

Responsibilities:

• Proven technical manager leading a team of systems engineers specializing in monitoring
• Drive resolution of monitoring platform instability issues and decreased alert noise by orders of magnitude
• Enhanced monitoring optics by implementing KPIs and measuring availability through SLA reports
• Implemented daily environment audit to proactively detect configuration drift and unhealthy components
• Ownership of entire BPOS monitoring tools stack (SCOM, Keynote, custom synthetics)
• Authored functional specifications and health models for custom application management packs
• Reduce deployment costs by raising quality bar and implementing MP authoring best practices
• Improved the existing infrastructure design; enable resilient monitoring systems for DR and capacity
• Engineered and deployed large-scale SCOM 2007 and 2012 management groups in secure environments
• Design, evangelize and implement security solutions spanning the Office 365 Org
• Support infrastructure systems lifecycle from procurement through decommission
• Lead daily triage meeting to review issues, project status and assign work items to vendors
• PO management, invoice approvals and forecasting department FY needs (budget over 1 million dollars)
• Resource allocation for projects and customer monitoring requests (management pack development)
• Created new and refined existing processes to streamline incoming workflow to department

Confidential,

Sr. Consultant Kirkland, WA

Responsibilities:

• Infrastructure and operations management consulting (design, troubleshooting, improvements)
• Project Manager for monitoring solutions within the Confidential manageability consulting practice
• On-time delivery of all projects using tested and mature project management disciplines
• Author net new commercial SCOM management packs for Windows Server 2008 roles
• Convert legacy MPs to ensure parity, upgradability and consistent monitoring experience with new MPs
• Management packs developed for the SCOM Product Group are downloadable from the Confidential catalog
• Health modeling and building XML management packs conforming to best practices learned in the field
• Configure virtual environments using Hyper-V and SCVMM for management pack testing
• Provide Operations Manager training, automation, support, bug fixes and documentation

Confidential

Architect II, Seattle, WA

Responsibilities:

• Lead Architect for System Center Operations Manager 2007 and monitoring tools
• Migration of MOM 2005 to SCOM 2007 including infrastructure and management pack conversion
• Update custom XML based management packs and managing monitor overrides
• Evaluate, test and recommend for implementation of management packs in PPE and PROD
• PowerShell server administration; automating deployment and configuration of SCOM
• Liaison between project, product and development teams to implement updates during release cycles
• Balance priorities between projects and resources within production and development environments
• Define monitoring standards and specifications for Ops and off-shore Tier 1 Support teams

Confidential,

Lead Systems Engineer Bellevue, WA

Responsibilities:

• Managed North American operations team, delivering Internet advertising and video downloads
• Liaison between Project/Product/Development teams, coordinating weekly code releases
• Automate time consuming tasks and evangelize best practices amongst peers and executives
• Design reviews; manage workflow and deliverables for daily work requests and Ops related projects
• Monitor resource utilization within production environments and implement improvements
• Manage vendor relationships and refine server management techniques
• Develop and define policies, standards and documentation for peers and off-shore NOC
• Implemented a QA environment for e2e pre-deployment process testing and improve quality of releases
• Accountable for troubleshooting and maintaining corporate and production resources
• Confidential Exchange 2003, Windows 2003, IIS, Active Directory, SQL 2005, clustering, SMTP servers, Operations Manager 2007, Shavlik patch management
• Dell, IBM and HP hardware support, Raritan KVM over IP, F5 BIG-IP and ASP.NET platform

Confidential

Systems Engineer (MSN) Redmond, WA

Responsibilities:

• Provide engineering support and implementation of complex live.com Internet systems
• Participate as a key member in an operations team focused on delivering MSN services
• Support content publishing platform feeding content from disparate sources into the MSN portal
• Consult with product development and test teams during pre-release product cycles
• Perform application performance monitoring and analysis to resolve production systems issues
• Planned and migrated antiquated monitoring tools to MOM 2005 across MSN shared platform
• Deployed the first SQL 2005 mirrored system in MSN production as alternative to other HA solutions
• F5 Big-IP and Citrix NetScaler traffic management subject matter expert for MSN portals team

Confidential

Ecommerce Analyst Issaquah, WA

Responsibilities:

• Engineer for complex infrastructure projects and evaluating emerging technology
• F5 BIG-IP load balancer upgrade of all production and test environments (total 14)
• Developed complex server deployment automation for all production, test and Developer computers
• Subject matter expert for scripted server deployments and administrative automation
• Designed and deployed enterprise monitoring solution using Confidential MOM 2000 and 2005
• Systems engineering, identifying performance bottleneck, support procedures and capacity planning
• System security auditing, mentoring junior staff members and final escalation point for technical issues
• Disaster recovery planning, network troubleshooting, F5 BIG-IP configuration (4.x and 9.x), Confidential clustering, Active Directory, Redline image caching, Windows security auditing and Avocent KVM over IP

Confidential

Sr. Web Administrator Bothell, WA

Responsibilities:

• Administrator for production systems in growing revenue stream for the corporation
• Appropriated colocation facility to house the highly available n-tier Internet infrastructure
• Developed a scripted automation framework for deploying Windows 2000 Server
• Performance monitoring, troubleshooting and maintenance of the server systems
• Deploy and management of Watch Guard and Nokia Check Point FW-1 / VPN-1 devices
• Cisco wireless access points, configuration of Dell, Cisco & Extreme network switches
• Deployed redundant F5 Big-IPs for load balancing and SSL management
• Implemented a corporate network monitoring solution using MRTG
• Secured network communications between Corp and Prod using IPSEC and secure applications
• Improved DNS manageability by consolidating 15 corporate domains to a single third party DNS provider

Confidential

Sr. Windows Systems Administrator Seattle, WA

Responsibilities:

• Primary duties include researching technology and writing functional specifications for Enterprise level projects in heterogeneous UNIX, NT 4 and Windows 2000 environments. Thorough understanding of domains, trusts, WINS, SMTP, DHCP, NNTP, SNMP, DNS and other essential components of a Confidential BackOffice environment. Developed a modular unattended automated installation process for Windows 2000 Server production server builds. The process of identifying and deploying machines using a common framework has saved the company tens of thousands of dollars in support costs in the first year. Work closely with Software Engineers to plan, design and implement complex n+ tier web based applications.
• Perform all aspects of IIS web server administration and support for web sites such as ABCNEWS, ESPN, ABC TV, the GO.com portal and more. Responsible for deployment of large IIS web server farms, capacity and bandwidth planning, monitoring, networking, remote administration and performance tuning. Other duties include mentoring and training Junior Administrators, maintenance of Confidential and Citrix Terminal Servers, scripting, code revision, updating automated task processes, troubleshooting advanced Windows or WEB server related issues and documenting processes. Administered applications using Confidential SQL, MySQL, PHP, JAVA, Ultraseek Server, ODBC and ASP installation and troubleshooting experience.