SUMMARY:

• Network operations support for the Confidential . Department of State’s Global Telecommunications Service Program Beltsville Information Messaging Data Center in Beltsville Maryland.
• Team oriented network responsible for (24x7) customer support, providing network management, rapid incident resolution through troubleshooting, testing, installing, configuration of routers, switches, and Inline network encryptors with global networks in a large telecommunications network environment restoring services maintaining, and monitoring leased terrestrial and satellite aggregate circuits’, or escalating to the next technical level for problem resolution.
• Knowledgeable skills and abilities in implementing improved procedural techniques in resolving technical issues and meeting established Service Level Agreements.

TECHNICAL SKILLS:

Hardware & Architecture: Crypto technologies: TACLANE - Micro Inline Network Encryption KG-94,KG-194, KG-175D, Hubs, Routers, PBX, - Promina, IDNX, GPS, and GDC, CISCO, Juniper, Cisco and Marconi Multiplexers, Switches, Copper and Fiber - optic splicing and testing, Blackberry Technologies, Dell, HP and IBM Server, Desktops, Laptops, Mother Boards, Firebird 6000A, Fiber Optical Network Switch, Quick Eagle CSU/DSU, Modems, Network Cards, Printers, ScannersSystems: Neural Star, GEMX Network Manager, Fast Net Matrix, MS Office Suite 2007, 2009, Windows / 2007,2009 MS Server Exchange 2000/2003, Symantec Ghost, Symantec Server Tape Back-Ups, HP Library Tape Storage, 2009 Adobe Acrobat, Mitel and Cisco VOIP, Juniper and Cisco VPN Switches and Routers, Marconi ATM Service on Data, CommSyn II, PanaVue, Remedy Action Request System 7.0 FastNet MatrixProtocols: TCP/IP, SMTP, WINS, DNS, DHCP, Ethernet, Fast Ethernet, Sonet/SDH IPv4, HDLC, MPLS, IPSec & IKE, NCP, PPP

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Network Engineer

Responsibilities:

• Network Operations Engineer for the Department of State Diplomacy Telecommunications under general supervision providing Wide Area Core communications facility with pro-active technical communication problem resolution to network failure or degradation through isolating troubleshooting, testing, and monitoring with local and international commercial telecommunication carrier and Diplomat Telecommunication Services from transmitting TCP/IP data traffic between post and core RRF facilities.
• Maintaining, operating, installing, configuring, troubleshooting, managing, monitoring and supporting General Dynamics C4 Systems TACLANE-Micro (KG175D) Inline Network High Assurance Internet Protocol Encryptor( HAIPE) R3.5v5 TCP/IPv4 and Ethernet 10 Base-T/100Base-TX, IP Traffic flow and Security Parameters, Security Associations, and Access Control via GEMX Network Manager. Port security disables removal, add and enable MAC address on refreshed workstations. Monitoring Cisco and Juniper routers and switch devices, PanaVue, Net Cool Omnibus, OPost, Crystal Ball Reports Proviso, Monitoring daily Generic Routing Encapsulation (GRE)Tunnels status of associated routers and switches, monitoring Neural Star Alarms and reports, BMC Remedy IT Service Management Suite v7.5 or 7.6 ticketing system. Investigate, troubleshoot, and triage conduct Incident Management methodologies . Troubleshooting and testing Fiber optics cabling, Ethernet cabling T-1 and E-1 line connections and IVG Promina lines and ports.

Helpdesk Technician III

Responsibilities:

• Providing technical and customer support Working under general supervision in troubleshooting the LAN hardware and software.
• Provides phone and help-desk support for local and off-site users. Base lining computers for end-users needs. Deploying the new hardware equipment and performing software application upgrades. Setting up Video Teleconferences and Microsoft Power Point presentations for end-users.
• Installing laptop encryptions, updating certificates, and resetting passwords in Active Directory and Secure RSA ACE/Server token resets and activations. Norton’s utility Ghost imaging for Windows operating systems. Installing and configuring Ad-Aware SE personal MS Office Sites 2007, Symantec Antivirus utilities, Symantec Server tape back-ups and HP Library Tape Storage.

Network Technician

Responsibilities:

• Responsibilities include the tasks required in the testing and analysis of all elements of the network data operations support (power, communication equipment, cable plant, modems, CSU /DSUs and circuits).
• Monitors systems for the US Coast Guard and Federal Aviation Administration. Advises and updates senior members of the network operations center of network failures or degradation and assists in affected corrective action plans.
• Maintains documentation of daily network operations, including Remedy ticket update status and new circuit update activations of Cisco routers and switches.

Desktop Technician

Responsibilities:

• Desktop Support for the Department of Homeland Security TSA. Monitoring and managing Unisys RASP Citrix server modems, testing rasp modems Authentication and Audit logs. Managing Active Directory OU’s in Microsoft Windows 2003 server by resetting passwords and grouping permissions for nodes.
• Creating user accounts and troubleshooting log-in issues.
• Maintaining knowledge of current changes to RASP sever modem updates. Installing laptop encryptions and updating certificates for remote TRACE modems.
• Reset modems, passwords, unlock, locked out accounts and update user group no print policies. Resolving remote users trouble tickets.