NOC ANALYST Resume

SUMMARY:

Determined and ambitious worker seeking a challenging role in Network administration/NOC and Network engineering to better challenge my skills and education to learn and grow.

TECHNICAL SKILLS:

Bilingual with excellent problem solving and analytic skills.
Strong hands on skills and experience with networking equipment (Cisco Routers & Switches).
Providing technical expertise in Routing Protocol such OSPF, EIGRP, as well as LAN and WAN technical support, analyzing, design, installation, maintenance and resolving complex network connectivity and routing configuration issues.
Operating Systems: Windows (XP, Vista, 7), Cisco IOS, Linux
Software/Applications: Remedy Microsoft Office, Putty, Wireshark, Tcpdump,, Remedy Netcat, Nessus, SSH Secure Shell, Cisco PrimeTechnologies: VLANS, ACL, IDS, IPS, Firewalls, NAT, Cisco Routers and Switches, HSRP, DHCP, DNS, ARP, Incident Response, TCP, UDP, EIGRP, OSPF, STP, Malware Analysis

PROFESSIONAL EXPERIENCE:

Confidential

NOC ANALYST

Responsibilities:

Perform Tier 2 troubleshooting of client’s enterprise Local Area Network (LAN) and Global communication Network (VSAT and MPLS).
Logging, tracking and follow up on progress of incident ticket from escalation to resolution using remedy
Perform 1st and 2nd level troubleshooting of the clients Local Area Networks {LAN} and Global Communications Networks. This includes all aspect of network infrastructure (Routers, Switches and Servers) .
Coordinate with technical support personnel, both internal and third party vendors in order to provide fast resolutions for network and communication links problems.
Installation of equipment’s and running of emergency cabling in Data Center and major Network Communication rooms.
Good Customer Service, Technical and analytical skills.
Using monitoring tools, Splunk, PRTG, Cricket, Smokeping, Solarwinds to discern various alarms on the network and assign it to the proper group
Good Customer Service, Technical and analytical skills.
Creates incident tickets provides updates and follow - up using remedy.
Configure switch ports, operate test equipment’s and using diagnostic software to perform individual test as well as ongoing performance test.
Good Customer Service, Technical and analytical skills.
Configuring Network Printers and other shared Printers including 802.1 Authentication.
Coordinate with internet Service providers /WAN Service providers of MPLS connectivity for circuit failure, performance issues and other commissioning of new circuit related activities.
Raising Tickets with vendors (Service providers)

Confidential, VA

Network Technician

Responsibilities:

In depth hands-on/Experience in Cabling, Configuration, Installation, and Troubleshooting Routers and Switches and new hardware.
Implement Vlans, Spanning Tree Protocol (STP), VLAN Trunking Protocol (VTP), and 802.1q Trunking, and Ether channel, HSRP and port security.
Create layer 2 and 3 Ether-Channels for bandwidth aggregation and loop avoidance.
Provide Remote Support to Technicians for Equipment Installations, Racking & Cabling
Knowledge of the OSI Model & TCP/IP Protocol Suite
In depth knowledge of routing protocols including EIGRP & OSPF,
Solid NOC Support experience(24x7x365)
Experience with Service Now and Jira for Ticketing.
Network Monitoring, Troubleshooting and Management using HP Open view and Jira.
Used Wireshark to analyse attack traffic and implemented protection strategy to block the attack
Used Wireshark to analyse UDP, TCP, HTTP, ICMP packet traffic.
Communicating with customers via emails and WebEx in troubleshooting a wide variety of technical support.

Confidential

Network Technician /Support

Responsibilities:

Provides LAN and WAN technical support, analyzing, design, installation, maintenance and resolving complex network connectivity and routing configuration issues
Monitor and documents of network problems and solutions using Net cool and HP Open View
Performing excellent hands-on configuration, troubleshooting and maintenance of Routers and Switches
Installation and maintenance of software.
Troubleshoot and fix hardware/software problems with networking teams to maintain connectivity
Upgrade multiple switches and routers with IOS software to conform to Rootbridge standards
Administer IP addressing and subletting
Interact with various departments for network support and resolution of network issues.
Communicate with customers to plan deployments and perform troubleshooting.
Provides off-hour support to customers.

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