SUMMARY:

Technology professional with experience managing enterprise implementations of healthcare information and EMR systems. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision - making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

EXPERTISE AREA:

• Network & Systems Administration
• Virtual Storage NAS and Virtual Operating Systems
• Strategic Technology Planning
• Data/Business/Systems Analysis
• Data Flow & Process Mapping
• Major Software/Systems Implementations
• Systems Security & Disaster Recovery Planning
• Testing/Scripting/Documentation
• Technical Writing (Manuals/System Specs)
• Microsoft Server 2003, 2008, 2008 R2, 2012, and 2012 R2
• Microsoft Exchange Server 2003, 2007, 2010, 2013
• Microsoft SharePoint 2010, 2013
• Microsoft Active Directory and GPO’s
• Microsoft Windows Server Update Services
• Hyper V, VM Ware ESXi, Citrix - Server and desktop virtualization

PROFESSIONAL EXPERIENCE:

Confidential, Peoria, IL

Systems Administrator

Responsibilities:

• Manage the IT services provided to the organization - email, internet, applications, backup and security. Liaising with the internal departments on all levels to help resolve IT-related issues.
• Advanced to senior systems role to provide IT leadership for technology infrastructure located in eight different locations across the Midwest. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability via batch scripts and PowerShell.
• Led hospital's new EMR implementation of Nextech. Designed and launched "pre-load" training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special needs
• Migrated virtual servers in Citrix and VMware environment and created redundancy for virtual storage.
• Replaced and configured EOL firewalls, switches, and routers
• Installation, maintenance and Administration of many Client/Server Intranet/Internet systems including MS-Exchange Server, MS-Internet Information Server, MS-SQL Server, MS-Proxy Server, MS-Index Server, SharePoint.
• Updated batch script login to use PowerShell.
• Migrate Exchange 2003 to Microsoft Exchange 2010
• Perform daily monitoring MS Exchange software through native tools and SCOM

Confidential, Peoria, IL

Sr. Network Engineer / Operation Manager

Responsibilities:

• Manages the daily operations of the entire Managed Services team
• Designed, built, and maintained server infrastructure for many clients at data center and on site locations.
• Analyzing and resolving faults, ranging from major system crashes to a forgotten password
• Undertaking routine preventative measures and implementing, maintaining and monitoring network security
• Provide training and technical support for users with varying levels of IT knowledge and competence
• Work independently on Windows patch management and create policies to roll-out patches to non-prod and prod servers periodically
• Active Directory migration to Windows Server 2012 and maintain the domain thereafter.
• Migrate Microsoft Exchange 2003 to Microsoft Exchange 2010 and or 2013.
• Automation of various server processes using PowerShell.
• Participate in 24/7/365 on-call rotation, that includes night and weekend shifts, and be able to resolve critical system issues
• Designed networks and servers, configured, and implemented designs from firewall, servers, and connections to data center, to end user’s computers.

Confidential, Peoria, IL

IT Analyst

Responsibilities:

• Implement, support, and inventory control of applications and licenses used.
• Support priority 1 and 2 calls on line down and critical software down.
• Participated in integrated testing and user acceptance of application and or infrastructure components.
• Worked directly on application/technical problem identification and resolution.

Confidential, Peoria, IL

Cable Technician 2

Responsibilities:

• Install new services such as, digital cable, telephone, internet, and wireless networks.
• Troubleshoot customer’s problems from the pole to inside the house, including company owned and customer owned equipment.

Confidential, St Louis, MO

System Administrator / User Analyst

Responsibilities:

• Supported server, network and desktop hardware, software and applications, including switches, routers, POS systems, bar code scanners, mobile phones, telephone system, running and terminating cables, and end user support for 300+ users.
• Support the day to day operations of the Microsoft Exchange Environment, to include proper functioning of the systems, view logs, and troubleshoot problems as they arise. Create, Delete, modify user accounts as reported through service request in a timely manner.
• Support subset applications to support Exchange as a whole, i.e., Surf Control services and support, monitoring the flow and delivery of messaging traffic to the Information Store.
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Confidential, Hazelwood, MO

Technical Support Representative

Responsibilities:

• Receive calls from the clients’ customers to solve or re-direct their technical inquiries.
• Provided support on software, hardware and the Internet of in-depth knowledge of Windows and PC hardware/software installation.

Confidential, FT Bliss, TX

Launching Station Enhanced Operator/Maintainer

Responsibilities:

• Supervised crew of 5 in daily operations, including monthly evaluation, discipline and scheduling of duties.
• Responsible for maintaining minimal down time of equipment. Operated and maintained a complex missile system.
• Utilized internal/external diagnostic equipment to isolate and repair faulty components.