We provide IT Staff Augmentation Services!

Data Management Sr. Support Specialist Resume

2.00/5 (Submit Your Rating)

Richmond, Va

Hire Now

SUMMARY:

IT Operational Support Specialist with extensive experience in a Fortune 200 financial services company and with expertise in information technology. Initiative and leadership abilities working as a liaison between business and IT units. Problem solver who leads day to day operations of technical teams, providing oversight, future planning and standard operational practice.

CORE COMPETENCIES:

  • Inter - team Communication/Documentation
  • ITSM/ITIL (Service Management Standards)
  • AGILE/Waterfall Methodologies
  • Team Management

TECHNICAL SKILLS:

Programming Languages: Java, Visual Basic

OS Platforms: Windows, Unix/Linux

Software: Microsoft Office, Control-M, HPSM, Quality Center/ALM, Skype for Business, SAS, BOBJ, Tableau, Commvault, ClearQuest, ServiceNow, ReqPro, Teradata SQL Assistant, WebEx, VMWare, NetApp

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Data Management Sr. Support Specialist

Responsibilities:

  • Subject Matter Expert for various BI Intelligence applications such as SAS, BOBJ Reporting, Metadata, Data Quality and other such tools used by the IT departments of Confidential
  • Support and guide others on resolution actions using BMC’s Control-M scheduling for various Business Intelligence applications ranging from reviewing logs to determine issues, provide improvement suggestions, and adjust schedule to align with upstream/downstream file expectations
  • Review batch process with trending analysis and investigate areas for improvement
  • Develop and update documentation of process and practice of any actions performed by several support teams
  • Partner with management of other teams to ensure any defects are addressed, code is reviewed or corrected as needed and support teams follow set process
  • Provide corrective actions required for requests submitted to support various business projects as member of Application On-boarding team
  • Participated in several migrations which moved databases, servers and resulting reports to a virtual environment, ensuring that BI actions required for the migration were performed and communicated per minute by minute plans
  • Run various SQL queries to acquire data needed to support role and provide process/reporting enhancements for my team
  • Perform monthly incident analysis to highlight recurring issues and identify opportunities to reduce future incident counts

Confidential

SAS Support L3 Administrator

Responsibilities:

  • Supported SAS software environments across complex multiple Unix and Wintel server environment
  • Provided team support and installation of SAS 9.3 Grid environment containing (6) gateways and 40 nodes
  • Mentored users for various connection issues and best practices to servers, databases (Teradata, MSSQL, Oracle etc)
  • Partnered with Storage and Unix teams to implement required efforts for new storage areas needed for multiple successful migrations
  • Developed various SAS best practice guides for both SAS community and SAS Support teams

Confidential, Richmond, VA

ClearQuest Developer/Team Lead

Responsibilities:

  • Supported Rational ClearQuest custom development and server architecture
  • Developed SDLC forms and database GUI for submitting issues and tracking vendor communications
  • Administration and support of various applications including but not limited to Rational Change Management Products (ClearQuest, Requisite Pro), SOA Test, Asset Center and Quality Center
  • Engaged with customer, vendor, various IT teams and management during analysis and resolution of tasks and issues to meet end-user and IT requirements
  • Served as interface between customer, support teams and IBM management for designs, process standards, schedule and issue resolution, risk and capacity management
  • Developed and enforced team process to adhere to Confidential and IBM policies
  • Managed team of tool support experts, managing meetings as team lead role and bridge the gap to customers as needed for team up to 15 subject matter experts both onshore and offshore

Confidential, Topsfield, MA

Computer/Network Technician

Responsibilities:

  • Created/deployed workstation images using Altiris Deployment Software
  • Provided technical support to both staff and student software and hardware issues
  • Created/managed accounts using Win2K Active Directory

Confidential, Boxborough, MA

Network QA Test Engineer

Responsibilities:

  • QA testing of various Software/Hardware
  • Tested and troubleshot issues with laptop networking and modem devices
  • Tested Wireless environment (AP’s, Peer to Peer, Encryption)
  • Ran Test Cases against new database procedures and set-ups in high profile projects to avoid potential security and code flaws in system

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship