OBJECTIVE:

Secure a job in a related field where I can use my telecom skills or my many skills that are transferrable into other fields of employment. I wish to continue to utilize my current knowledge base plus grow and build new skills and strengths to further increase my value to a company.

SUMMARY:

• Extensive years of successful experience in project management and technical services. Proven ability to execute decisions in a dynamic, demanding environment.
• Structure workflow to create the most efficient, professional environment possible. Service clients by answering questions, reviewing options and implementing solutions to satisfy customer needs. Effective planning and resource utilization to enable efficient time management.
• Review information to provide accurate and detail - oriented answers to all concerns.

PROFESSIONAL EXPERIENCE:

Confidential

Network Services/Support

Responsibilities:

• Provide pre sales support for Confidential Switched Ethernet (ASE) services.
• Accept sales requests in ROME and post and update costs in dollars and equipment required to AIS spreadsheet.
• Design and cost ATT Switched Ethernet and ICBPS cased for Wholesale customer.
• Understanding of the Confidential network along with a working knowledge of systems such as TIRKS, Rome, LASA, ASEdb, PED database, etc.

Confidential

Responsibilities:

• Processing the circuit segment order through the issuance of the ASR thru VFO.
• Track FOC due dates and escalate past due orders with LEC to provide status.
• Ensure tracker/CTS/Granite Works and Granite are up to date.
• Assist in troubleshooting bad T1’s.
• Provide timely response to Project Managers on status of orders via emails.
• Attend conference calls and training sessions when required.
• Work COW orders (Cell site On Wheels) project for special events.
• Work New Site Build orders for site walks and attend conference calls for schedule.
• Limited knowledge of Ethernet orders.
• Systems utilized are CTS/Granite Works/Granite/Access Ordering/Verizon CSG.

Confidential

Network Service Manager

Responsibilities:

• Dedicated Voice Access and Primary Pate Interface Network Service Manager.
• Analyze and isolate trouble, coordinate resolution with vendors and perform appropriate escalations across all levels of the organization.
• Coordinate ordering, provisioning, installing and scheduling of migration circuits.
• Provision 800 service in SMS and Confidential . Provision for virtual on net numbers in VPN.
• Same as below, except for Dedicated Voice and ISDN Service.

Confidential

Network Service Manager

Responsibilities:

• Project managed the seamless migration of Private Line Circuits (DS1, DS3 and OCN) from Level3 to AT&T network for long haul.
• Coordinate ordering, provisioning, installing and scheduling of migration circuits.
• Update AT&T databases by verifying existing data, running reports, loading tracking and ordering information, scheduling installations / test and turn ups, providing daily status reports and analyzing progress for process improvement.
• Responsible for Quality Assurance of ASR’s issued to LEC and Level3 (longhaul).
• Analyzes, isolates, and resolves issues in preparation for circuit turn up with the appropriate vendor(s) on the CDDD (Customer Desired Due Date) and reschedule as required.
• Issued ASR’s via TBS/Metasolv for Lec’s and Gui’s for Sprint, Quest, Bell South and Verizon for Private Line Service.
• Provision new DS1, DS3 and OCN circuits, for voice and data networks.
• Other systems: Access Ordering, Lattis Pro, ECO/Siebel/Citrix, LEC GUI’s, LERG, OVALS, REMEDY and WOT.

Confidential, LISLE, IL

TECHNICAL CONSULTANT

Responsibilities:

• Performed network DSO, DS1 and DS3 customer facility migrations from 4ESS to new 5ESS/DMS switches.
• Perform customer network analysis to determine viability / ability to migrate network.
• Utilized analytical and problem solving skills as required to ensure flawless customer service.
• Generate new routing for MEG, SDN, ISDN and TSAA services, update customer location profile with new 4E/5E CLLI assist in trouble shooting outages related to re-home.
• Understanding of Voice/Data Network Architecture for DSO/DS1/DS3 as related to design, provisioning and testing.
• Participated in UAT for automation enhancement to provisioning systems.
• Knowledge of the following systems: TIRKS and subsystems, POCITS, OBSMS, SSIRS, SMS, NSS, CLMWDI, ACMS, TOPAS, DACS/OSS and TSNOW, E-PROV and all associated support systems.

Confidential, OAKBROOK, IL

TECHNICAL CONSULTANT

Responsibilities:

• Serve as technical interface/ project manager for post sales account teams and external customers.
• Managed and collect post sale provisioning data.
• Compile customer profile documentation relevant to project requests from account team.
• Maintain and analyze routing requirements and custom feature requests.
• Coordinate/schedule test and turn-up of customer service.
• Single point of contact for ISDN routing and all feature related requests.
• Proficient in the following systems: TIRKS, SOTS, POCITS, OBSMS, SSIRS, IRASNET, SMS AND NSS.

Confidential, CHICAGO, IL

SMS ADMINISTRATOR

Responsibilities:

• Administer/manage SMS Database for voice and data networks for Confidential customers.
• Interface with account teams and customers.
• Coordinate/schedule workload to ensure due dates are met.
• Working knowledge of SSIRS and SMS.

Confidential

ADMINISTRATOR

Responsibilities:

• Perform statistical/analytical reconciliation of local exchange carrier access bills.
• Successfully initiated, investigated, managed and negotiated approximately 700 claims, recovering a total of 9.1 million dollars in over billed access charges for Confidential.
• Participate in LEC Audit Reviews.