SUMMARY:

• 10 years experience with Active Directory including upgrade/replacing PDCs
• 14 years experience with MS Exchange Server including clustered and multisite environments
• 9 years experience with Citrix
• Experienced with Office Communications Server
• Experienced with Change Management
• Experienced with Disaster Recovery
• Experienced with International processes and procedures
• DOD Level 1 clearance ADP IT2

TECHNICAL SKILLS:

O/S: Windows Server 3. 51 - 200 8, Red Hat Linux, MAC OS, Windows XP, Vista, Windows 7

Software: Active Directory, Exchange, BES, Good, Mobile Iron, AirWatch, Jenkins, Office Communications Server, Project, Visio, Citrix, HelpStar, Track-It, Remedy, VMWare, ISA Server, Symantec AV, McAfee, Net Backup, Backup Exec, SQL, MOM, SCOM, WSUS

PROFESSIONAL EXPERIENCE:

Confidential, Newark, DE

Mobile Device Specialist

Responsibilities:

• Work with Mobile Operation Team to support core mobile technologies to support the global mobile services. Support includes AirWatch, Jenkins, the in house app store, and all backend resources necessary for mobility services. Create and maintain documentation of AirWatch servers and upgrade of servers from 7.3 to 8.x. Handle helpdesk level three support issues. Maintain contact with vendors and clients in support of all mobile software and services.

Confidential, Wilmington, DE

Lead Enterprise Infrastructure Engineer

Responsibilities:

• Supported and performed migration of approximately 9500 users from Exchange 5.5 and 2003 to Exchange 2007 /2010.
• Users spread out over more than 30 countries worldwide. Sole support of over 1100 blackberries on BES version 5.x server.
• Built, and supported Good technology servers for use with iOS and Windows Phone.
• Support of BES 10 server and Mobile Iron server.
• Supported clustered exchange environment including three mailbox, two CAS, and, two public folder servers and Exchange 2010 DAG setup.
• Email environment was built in remote hosting center (account/resource forest structure).
• Worked with public folder replication and permissions.
• AD design and restructuring for resource forest.
• Performed disaster recovery for failed disk drives and failed cluster resources.
• Serve as lead support for remote administrators around the world.
• Trained all remote administrators in the use of the new exchange tools via conference calls.
• Handled overnight support calls from international offices.
• Traveled to international offices for presentations on Exchange migration strategy.
• Maintained vendor relations. Acting manager for two-month period.
• Obtained security clearance for supporting one of Confidential ’s government contracts.
• Assisted with 85,000 seat migration from Lotus Notes to O365 dedicated platform.

Confidential, Philadelphia, PA

Sr. Systems Administrator

Responsibilities:

• Provided management and operations of computer systems used Confidential, Inc., its staff, and clients on a daily basis.
• Development of project plans for enhancements and the deployment of new services and products to Confidential .
• Configured and maintained redundant systems for all systems, including Exchange and Active Directory.
• Executed and monitored regular periodic backups of file servers and other mission-critical data sources.
• Collaborated with the Directors of IT department, VP, users and vendors to investigate operational, hardware and communications problems.
• Maintained and monitored ISA 2004 firewall and Microsoft Office Communications Server 2007.
• Assisted with management of Fortinet firewall, including configuring VPN connections. Completed VLAN subnet migration project for the Confidential .
• Assisted with Citrix presentation server 4.5 support, and support of EMC Clarion CX-500 SAN.
• Developed project plan for migrating from Exchange 2003 to Exchange 2007 .
• Supported small VMware ESX install base.
• Maintained SSL security certificates for all external facing web servers.
• Upgraded/replaced Windows 2003 PDC as part or server consolidation project.
• Managed and maintained both internal and external DNS configuration for Confidential .
• Responsible for monitoring Track-It help desk queue.
• Performed software installation and configured user rights through group policy.
• Assisted with setting up alerts for server management with MOM.
• Assisted with WSUS configuration

Confidential, King of Prussia, PA

Systems Administrator II

Responsibilities:

• Provided global management and operations of computer systems used to provide services to Confidential, its staff, clients and service providers on a daily basis.
• Development of project plans for service enhancements and the deployment of new services following OCR standard project management methodology.
• Participated as part of change management committee.
• Maintained both ISA and Raptor firewalls.
• Managed over 60 servers locally and 15 overseas, including NT 4.0, Windows 2000/2003, Exchange 5.5/2003 and Citrix.
• Citrix servers were migrated from Presentation Server 3.0 to 4.0, 4.5.
• Maintained network documentation and diagrams.
• Maintained and implemented company VPN solutions with all clients.
• Deployed, monitored and maintained Symantec Antivirus solution for company severs.
• Development of installation qualification documents for FDA standards.
• Performed internet service cut over between service providers.
• Managed and maintained DNS configuration for the enterprise.
• Performed Active Directory 2003 deployment, and Exchange 5.5 to 2003 migration, including travel to international offices.
• Installed MS Exchange 2003 cluster environment migrating over 1300 users.
• Managed and maintained e-Prism email firewall appliance.
• Installed, configured and maintained Microsoft CRM 3.0 server.
• Assisted with support of EMC Clarion CX-500 SAN.
• Installed and configured Certificate Authority server.
• Participated in semi-annual disaster recovery testing and planning.
• Assisted with WSUS installation and configuration.

Confidential, Wilmington, DE

Senior NT Administrator

Responsibilities:

• Responsible for domain administration of Windows 2000 Active Directory domain.
• Monitored backups and administered Norton Antivirus server.
• Served as main support contact for corporate general ledger package for 16 companies.
• Maintained over 40 NT and Windows 2000 in NOC.
• PC support for all NOC staff.
• Managed vendor relations with general ledger and check writing systems.
• Responsible for helping to maintain NOC operations.
• Maintained complete inventory of all NOC equipment.
• Maintained network documentation and diagrams.

Confidential, Atlanta, GA

LAN/WAN Administrator

Responsibilities:

• Served as NT network administrator.
• Scheduled and maintained system backup schedule. Monitored network and server performance.
• Performed Cisco router and switch configuration and maintenance.
• Switches and router included 7513, 6009, 5509, 4000, 3621, 2 900 and 16 01’s.
• Monitored VLAN performance and reconfigure as necessary.
• Lead domain migration and consolidation project.
• Maintained anti-virus update information.
• Acted as team lead for single sign-on network migration project.
• Helped to develop and implement disaster recovery plan for all NT servers.
• Helped develop system standards for NT servers and workstations.
• Maintained network documentation over a location.
• Assisted with day-to-day help desk calls and support Windows 2000, NT 4.0 workstations and servers and Windows 9x clients as well as Citrix clients.

Confidential, Malvern, PA

Senior Systems Engineer

Responsibilities:

• Acted as lead technician for various rollouts for Windows NT 4.0 Server & Workstation and Windows 95.
• Provided technical support to clients and assist client’s IT personnel with security issues for NT.
• Troubleshoot systems, equipment and software problems.
• Assisted in maintenance of Novell networks.
• Assisted in various administration, migrations and rollouts of e-mail systems, including MS Mail, Lotus Notes, Exchange.
• Functioned as primary technical resources on various NT and 95 projects.
• Performed hardware upgrades on laptops, desktops and servers as needed including NIC’s, memory, hard drives, CD-ROMS, and scanners.
• Helped with testing of install base of many loadset upgrades.
• Responsible for assisting in tracking all inventory for various clients.
• Creation of many helpdesk databases in MS Access and Lotus Notes.
• Kept accurate track of all work performed for all call tracking systems including VAX Target system.
• Created various user documentation for instructional or reference purposes.
• Assisted with client training and creating training curriculum.
• Troubleshoot Macintosh systems including PowerPC’s.
• Responsible for building several servers for clients including rack-mounts.
• Handled some calls over the phone and made occasional site visits.
• Had been responsible for handling all service calls for clients to Vanstar.
• Assisted with desktop development and migration of various software packages.
• Migration of windows 3.11 desktop clients from Netware 3.x clients to windows NT, Novell, and Macintosh servers. Installed and configured OS/2 LanManager.
• Participated in conversion from mainframe system to Local Area Network (LAN), microcomputer system.

Confidential, Philadelphia, PA

Office Automation Assistant

Responsibilities:

• Troubleshot systems, equipment and software problems. Installed, secured, maintained, modified and upgraded all Treatment Research Center owned computers, printers and peripheral hardware at Confidential and Confidential .
• Monitored hardware performance and resolved repairs or arranged major repairs by outside vendors.
• Installed new software and software upgrades and conversions.
• Maintained an awareness of available equipment software as well as new or emerging technologies.
• Participated in conversion from mainframe system to Local Area Network (LAN), microcomputer system.
• Maintained and administrated mail system for the Confidential .