SUMMARY:

• High performing IT leader with 20 years of experience. Successful in both individual and leadership roles with ever increasing responsibilities and roles. Successful implementing & managing complex projects and/or engagements requiring systems management, technical architecture and project management skills. Results oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Leadership and management skills to build high performing teams.
• ITIL Certified Process Improvement Strategic Planning Project Management Team Development Vendor Management Systems Life Cycle IT Architecture Change Management

TECHNICAL SKILLS:

Operating Systems: Windows Server / Desktop OS, Red Hat Linux, Mac OS X

Infrastructure / Application servers: VMware ESX, Exchange Server / Office 365, Zix, MS SQL Server, Citrix XenApp, VMware Horizon View, Terminal Server, Altiris, MS SMS, Active Directory, LDAP, Group Policy, IIS, DNS, WINS, PXE, CommVault Backup

Hardware: Experience with HP & Dell servers and PC hardware EMC, Hitachi, Dell EqualLogic & Compellent SAN storage. Network hardware - Cisco, Palo Alto, Exinda, F5 Load Balancers

Software: MS Office, Visio, MS Project, SQL, Crystal Reports, Sun IDM, Splunk, SolarWinds, Nagios, Symantec SEP, Hyena, Tripwire, Power Shell, Auto IT scripting, Batch Scripting

PROFESSIONAL EXPERIENCE:

Confidential, Mt Laurel, New Jersey

Director, Systems Infrastructure

Responsibilities:

• Managing global infrastructure supporting Pari-Mutual Tote Wagering Systems
• Managing network infrastructure consisting of Cisco network hardware. Cisco routers, switches, ASA, etc., Palo Alto firewalls, F5 LTM, Exinda packet shaper. Connectivity via MPLS & Site to Site VPN.
• Linux Servers, VMware Infrastructure & SAN storage.
• Managing 6 datacenters and customers in over 35 countries
• Managing corporate systems and infrastructure
• Help Desk, Desktop Support, VOIP Phone system, Cell phones, O365, Windows, Active Directory, LDAP, VPN, Two Factor Authentication, System & Network Monitoring.

Confidential, Philadelphia, Pennsylvania

Director, Technology Services

Responsibilities:

• Managing six direct reports / managers, 40+ team members, 2,800+ servers and 12,000+ endpoints. Responsible for building out infrastructure for new initiatives and operations management of the following technical areas: Windows, Linux & VMware Administration, End Point Management (Windows Desktop, VDI, Citrix, Mac, Wyse, Altiris, Desktop Encryption), SAN Storage & Fibre Channel Infrastructure, Databases (MS SQL, Oracle, MySQL, Sybase), Email Infrastructure (MS O365, Gmail, Zix, IronPort, Mailman), Identity Management, Enterprise Backup - CommVault, Mobile Management - AirWatch, Enterprise Monitoring (SolarWinds, Nagios, Web application monitoring, Splunk)
• Successfully implemented Epic EHR infrastructure and infrastructure for the 60 plus derivative projects in preparation for EPIC ambulatory go live. Included newly architected VDI, Citrix environments, new VMware cluster, Commvault architecture & expansion to meet backup requirements, new Hitachi SAN, OnBase - document management system, AirWatch - mobile management, Identity Management to create provisioning rules into Epic to name a few.
• Successfully integrated the two IT infrastructure groups from the university & hospital groups to form a high performing integrated Technology Services team. Assessing and consolidating duplicate infrastructures. Consolidating data centers, VMware environments, Windows infrastructure and contracts to reduce management overhead, complexity and costs. Consolidating and negotiating new contracts projecting to save hundreds of thousands of dollars over the next three years.
• Presented to senior leadership and received approval for a multiyear, multimillion dollar Identity management project with a roadmap to simplify the IDM infrastructure, consolidate multiple AD domains into a single domain and provide a single LDAP environment to reduce maintenance and support costs for the organization.
• Integration team member for company merger responsible for integrating existing email & calendar environments. Project manager successfully managing email migrations of 6k+ mailboxes to Office 365 on time and under budget.
• Worked with Service Desk team implementing Service Now ITSM solutions such as incident management, problem management, change management, etc.
• Responsible for budget planning, managing vendor relationships, project scoping & project management implementing multiple new systems and applications concurrently.

Associate Director

Confidential

Responsibilities:

• Responsible for managing & overseeing the Confidential group containing two managers and 12 staff members which oversaw the management of two data centers consisting of over 900+ Windows & Linux servers, extensive VMware environment, Sun Identity Management, LDAP and multiple Microsoft domains.
• Implemented several high profile projects such as implementing a new SAN storage infrastructure improving stability and performance of IT services, which reduced support calls. Architected email infrastructure to support separate email environments for students and employees while maintaining HIPPA & HITECH compliance. Managed several email migrations to Office 365. Architected CommVault backup environment to reduce storage requirements and reduce backup times by 500 percent.
• Developed and enforced policies, procedures and methodologies following ITIL best practices to support a complex service environment.
• Responsible for budget planning, procurement of servers, storage and software licensing. Established and managed vendor relationships to support our environment and growing needs.

Confidential

Production Operations Manager

Responsibilities:

• Responsible for daily operations of Infrastructure group and management of Windows / Linux Administrators. Managing and prioritizing activities of team members. Assisting in the planning and implementation of infrastructure projects while providing regular reports to senior management.
• Managed the change process for the Infrastructure and desktop groups. Reviewing changes with the group, approving paper work submitted for final approval to upper management, communications to various groups within the organization regarding planned changes.
• Managed the datacenter moves from on premise to colocation datacenters while building out a disaster recovery site for critical systems and developing disaster recovery plans.
• Actively worked on and implemented systems and processes to implement automation processes into the environment; such as server builds, software deployments, patching, etc. while improving monitoring & alerting of IT systems.
• Improved the stability and uptime of the IT infrastructure.

Confidential, Mt Laurel, New Jersey

Solutions Engineer

Responsibilities:

• Took over the role of the Altiris practice manager after the role was vacated.
• Managed team of Altiris & Microsoft consultants for various NWN and Altiris customers. Successfully implementing Altiris and Microsoft solutions. Automating IT processes for customers’, which increased customers’ productivity managing systems and applications.
• Business development, responding to RFP’s, scoping customer requirements, creating SOW documents and managing project engagements.
• Personally responsible for winning the largest services contract in the company’s history for Altiris implementation services.

Confidential, Philadelphia, Pennsylvania

Senior NT/LAN Technical Specialist

Responsibilities:

• Responsible for supporting 300+ servers in a Windows 2003 AD environment with Windows 2003, 2000 and NT4.0 Servers.
• Supported the hospital’s Pharmacy system servers as well as other smaller clinical systems.
• Worked on projects such as migrating servers to VMWare, configuring NetIQ to monitor servers and automating server builds for HP Blade servers.
• Technical lead and mentored group responsible for implementing Altiris within a 4,600+ node organization and creating a System Integration Team.