Installation Technician Resume

SUMMARY:

Network Engineer / IT Support / Network Administrator / Bench Technician with Degree in Information Technology and Record of Success in Both Call Center and Field Support
Highly knowledgeable IT professional with bachelor’s degree in computer science and experience providing support to Outbound/inbound callers and clients in the field.
Versatile technician able to learn new technologies quickly and explain to others.
Analytical troubleshooter able to diagnose system, software, and hardware issues quickly and return systems, equipment, and users to productivity.
Organized administrator with exceptional multitasking, time management, and prioritization skills.
Proven customer service, training, and communications skills. Bilingual in English and Spanish.

TECHNICAL SKILLS:

Software: Microsoft Office (Outlook, Word, Excel, PowerPoint), MapPoint, Adobe

Operating Systems: Windows 10/Windows 8/Windows 7/Vista/XP / 2000 Pro / 98, Windows Server 2003. Mac &iOS devices. Ubuntu Linux.

Hardware: Desktop PCs, Laptops, Servers, Printers, Touch Screen Terminals, Receipt Printers, POS, Copiers, Low Voltage Cabling Standards

Networks: LANs / WANs, Microsoft Networking Technology

Ticketing systems: Salesforce, CBS and Tigerpaw.

PROFESSIONAL EXPERIENCE:

Installation Technician

Confidential

Responsibilities:

Installation and repairing of U - verse fiber optics and Confidential satellite services
Arranging of outside and inside wiring.
Educating business and residential customers on services.
Perform all work while adhering to company safety procedures.

IT Support tech

Confidential

Responsibilities:

TECHNICAL SUPPORT AGENT

Confidential

Responsibilities:

IT and SaaS support for DSL & Uverse business customers.
Install small office and home office networks including wireless setup.
Router configuration, security and troubleshooting.
Locate and remove viruses, plus install and configure antivirus software.
Support customers in a Windows and Mac environment.
Fix printer, scanner, and other peripheral device problems.
Fix email issues configure email accounts and perform pc tune ups.
Configure and manage cloud base backup software.
O365 on boarding, migration and troubleshooting.
Support of cloud base VOIP systems. Upsell services to new and existing customers.

SENIOR CUSTOMER SERVICE ENGINEER

Confidential, Devon, PA

Responsibilities:

Supported end users remotely via VPN in a Windows7 and WindowsXP desktop environment.
Reimaged workstations, added users to domain and assigned proper rights.
Supported different accounts with different SLAs, troubleshooting of network, hardware, and software issues, parts ordering and shipping management within designated area of coverage
Repairing of PC/Workstation, servers, laptops and peripherals, Airlines/Travel agency hardware/printers and laser/dot matrix/line printers. Installation, repair and maintenance of ultrasound machines.
Lead in email and active directory migration and airline hardware and software cutover projects.
Installing/repairing/configuring POS systems and Cisco equipment.

FIELD TECHNICIAN

Confidential, Cypress Creek, FL

Responsibilities:

Supported inbound callers, troubleshooting of network, hardware, and software issues, entered information into ticketing system and provided remote intervention as needed.
Installed and perform on-site repairs of POS systems, repaired PCs, touch screen computer terminals, and receipt printers.
Commended by clients for consistently providing outstanding customer service.

FIELD SYSTEMS TECHNICIAN

Confidential, Margate, FL

Responsibilities:

Supported end users in a Windows Server 2003 and XP environment via telephone, VPN, and onsite.
Installed / maintained network cables, set up Servers, POS, and documented issues/resolutions.
Ensured corporate compliance of systems.
Earned seasonal field tech award for exceptional performance.

FIELD ENGINEER

Confidential, Hebron, KY

Responsibilities:

Provided on-site repair of commercial desktops, laptops, and POS systems; replaced drives, PCI cards, memory, system boards, and printer parts.
Completed HP certification on laptops, desktops, and printers.