Network Operations Center Technician Resume Stafford, VA - Hire IT People

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, Stafford, VA

Network Operations Center Technician

Utilized Issuetrak trouble ticketing system to assure appropriate response times of Tier 2&3 ticket cases.
Provided support for the installation and configuration of switches, routers, and mobile satellites.
Configured and modified individual remotes and groups of remotes via iVantage Network Mgmt. System.
Administered in - depth views of real-time performance of the network including the status of remotes, graphical displays, network probes and detailed bandwidth usage.
Programmed and updated over 200 Thuraya IP+ mobile satellites for customers around the world.
Performed over 500 X-pols for optimal signal strength with Datacomm and Hixxa Communications.
Became the IT tech and used Active Directory to create users and P2000 for User Keycard creation and updates.

Confidential, Bethesda, Maryland

Central Station Monitor and Systems Programmer

Monitored and oversaw 7,000 federal and commercial buildings' security system via D3000 professional and mastermind monitoring.
Dispatched service technicians, fire, police, and rescue on repairs and installations of fire panels or emergency services when needed.
Activated and assigned over 30,000 key cards to grant users access to their designated buildings and floors.

Confidential, San Francisco, CA & Washington, DC

Computer Technician

Assisted customers with their accounts, printers, outlook, and login issues. Responded to issues via phone, email, and/or face-to-face.
Replaced Motherboards, CPUs, RAM cards, Power Supply Units, Optical Drives, Hard Drives (Hard Disk & Solid state), and various other electrical equipment.

Confidential

Client Support Technician and Ground Radio Communications

Set-up equipment for employee use and oversaw daily performance of computer systems managing $25M worth of computer equipment.
Created, monitored, updated, and resolved over 3,800 remedy tickets annually.
Performed over 30 inspections on the main satellite and giant voice system as well as over 280 preventive maintenance incidents quarterly on intercoms, receivers, and command posts communication systems in Northern Iraq, resulting in $8.7M savings in potential damage.