SUMMARY:

• To pursue Innovative Technology Solutions’ as the stepping stones to building a successful Career Path.
• Solving complex issues, teaching technical knowledge, and learning how a corporate network functions are what attracts me to the IT field. Striving to exceed expectations, I complete Projects efficiently, proficiently and cost effectively, while also bridging the gap in communication between Information Technology and the Client.
• Excellent verbal/written communication skills, competitive performer with a desire to succeed, a strong work ethic with a sense of urgency, and a disciplined intellect.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas/Fort Worth, TX

Sr. Systems Engineer

Responsibilities:

• Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate physical and virtual infrastructure
• Hands - on design and implementation of Exchange Online, Exchange Online Protection, Skype for Business, SharePoint, Active Directory 2008/2012, Microsoft Exchange Server 2007/2010/2013 deployments, Azure Active Directory, and Active Directory Federation Services (ADFS).
• Design and implement complex hybrid migrations to Exchange Online from environments that contain multiple Active Directory Forest environments and multiple Exchange organizations.
• Design and implement advanced functions of Office 365 including security, governance and compliance (e.g., DLP, IRM, MDM, E-Discovery, In-Place Hold, Retention Tags, and Encryption)
• Design and Development Physical and Virtual Infrastructure
• Ensure high availability of enterprise voice and secured data platforms that support internal employee business functions and external customer contacts.
• Troubleshoot and remediate 3rd level issues impacting the operation of the corporate Windows infrastructure.
• Travel to Different Branches to Oversee the Deployment of Infrastructure software, hardware, and network topologies
• Troubleshoot and re-mediate 3rd level issues impacting the operation of the corporate Windows infrastructure.
• Served as one of the primary points of contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation and troubleshooting. Consult with Vendors and IT Consultants
• Advanced Project Management Experience coordinating with Department Directors and Managers to deliver expected Cab approved changes by their respective deadlines and time tables.
• Assisted with the planning and implementing of systems and network integration's following upgrades and system patches
• Documented the design, operation and troubleshooting of technology platforms and procedures.

Confidential, Dallas/Fort Worth, TX

Consultant, Partner

Responsibilities:

• Provide expertise and support to US Based Clientele in the following Cloud Platforms: Solution Architectures, System Modernization, Virtualization and Cloud Computing.
• Documented the design, operation and troubleshooting of technology platforms and procedures.
• Proven design, planning and implementation experience with Office 365
• Strong experience with Migration and Hybrid Migration with Office 365
• Hands - On Migration/Deployment experience to the O365 environments
• Proven design, planning and implementation experience as SME with Microsoft Exchange 2010/2013 and Active Directory
• Experience with MS Lync, and MS Lync Voice, and Skype for business.
• Extensive automation experience (PowerShell, VBScript)
• Deployment and management experience with SCCM 2012
• Proven Ability to consult and manage projects, while communicating and meeting the needs of clientele.
• Lead the assessment, analysis, and recommendation (proof of concept) of cloud computing technologies, deployment models, service offerings, and other developments in cloud computing technologies.
• Asses, analyze, and recommend existing programmatic and operational applications, services, and activities in order to determine the suitability and migration plans for the clients cloud environment.
• Assess, design, and perform experimental testing to study and make recommendations for any potential risks or impacts in data migration, transition, or extraction activities for cloud solutions such as bursting and redundancy.
• Experience with Forefront Identity Manager (FIM)
• Assess, design, and perform experimental testing of many prototype application of a cloud computing solution for monitoring, measuring, and revisions in order to maximize efficiency and operational success of all production deployments.
• Design and perform strategic planning for the establishment, assurance, and monitoring of performance quality levels according to any necessary Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and or any other PCI or compliance metrics.
• Proven Acumen to develop acquisition strategies and acquisition documentation (market research, SOW, RFP) to procure cloud services contracts for the expansion of client base.
• Create detailed design documents, standards, reference architectures and best practices to establish an Enterprise Cloud Architecture to support all aspects of the Cloud
• Automated workload lifecycle management
• Experience with SharePoint management and administration

Confidential, DFW, TX

Systems Architect/Consultant

Responsibilities:

• Worked as Subject Matter Expert for multiple technologies
• Microsoft Active directory, Exchange, Lync administration, Design and Development Physical and Virtual Infrastructure
• Network Security IPsec tunnel configuring of routers, switches and Adaptive Security Appliances (ASA)
• Configure Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
• Travel site - to-site to Deploy computer software, hardware, and network
• Configure security cameras for leasing agents
• Configured Vlans for Data and VoIP,
• Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware.
• Troubleshot network outages
• Directed Multi POD Public Cloud Environment encompassing more than 20 clustered hosts
• Maintained and supported deployable end user s devices
• Coordinate and recommend purchase of network equipment for remote sites
• Consult with Vendors and IT Consultants
• Advanced Project Management Experience coordinating with Department Directors and Managers

Confidential, Dallas/Fort Worth, TX

Systems Engineer

Responsibilities:

• Worked in a Incident management environment, Troubleshooting 3rd level end user issues, pertaining to User access, Active Directory, Exchange, and Network Monitoring, supporting large enterprise
• Virtualization Service Management expertise includes the design and implementation of 3 workflows: Build, Resource Request, and Technical Support. Chargebacks, search and reporting tools, global VM portal/dashboard, ticket tracking and SLA metrics.
• Design/Build Citrix environment and troubleshot Citrix application issues
• Enterprise experience in SharePoint 2013 installation, configuration, administration
• Experience providing SharePoint Administrator support for multiple farms including setting up publishing and consuming of service applications.
• Strong experience in the setup and Migrate farms from SharePoint 2010 to SharePoint 2013, as well as configure centralized services farm.
• Expert understanding of SharePoint site collections - sites sub-sites (infrastructure)
• Expert understanding of SharePoint collaboration & security principles
• Exposure to configuring new servers to house SharePoint, Other 3rd party applications, and .net web applications
• Quickly configured and migrated enterprise data, using Vault archive solution, with no impact on capital expense.
• Implemented Archiving files and Lync/Skype for Business IM conversations along with emails, creating a single unified archive for enterprise data and cloud
• Supported endpoint computing device infrastructure through excellent management of its desktop management systems, imaging processes, anti-virus and endpoint security systems, using MDT and SCCM
• Worked to develop, manage, and maintain major Incident processes and associated procedures
• Successfully handled high pressure time sensitive disaster relief incidents, while actively engaging customer as well as IT Directors Strong collaboration skills including the ability to work with cross functional teams

Confidential, Dallas, TX

Engineer Project Lead

Responsibilities:

• Responsible for Client Project Management,
• Responsible for design and documentation
• Demonstrated and applied advanced knowledge of Microsoft Desktop OS configuration
• Extensive experience with deploying software upgrades 200,000+ Client Systems
• Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with VirtualCenter management, LabManager,
• Restored network connectivity issues and troubleshot routers, security ASA/PIX, switches,
• WLAN, LAN, TCP/IP/ Proxy Servers. Network Monitoring
• Successfully resolved escalated incidents, and problem tickets
• Extensive knowledge of Network Architecture, Server Infrastructure and IT Service Management
• Extensive experience in developing, engineering and improving IT Service Management Process

Confidential, Irving, TX

System Admin

Responsibilities:

• Responsible for all inbound calls and providing excellent customer service.
• Responsible for handling all inbound ticketing and incident reports.
• Analyzed and resolved hardware and software issues and performed troubleshooting as necessary.
• Successfully implemented password resets.
• Installed network cabling and configured network devices
• Installed and troubleshot peripherals including printers and network connectivity
• Support distribution lists
• Monitors email servers and applications
• Troubleshoot Citrix application issues, and POS User interface issues
• Managed mailbox permissions (shared mailboxes/ user mailbox reviews/send as)
• Monitor database sizes and adjust provisioning processes to new databases as required
• Ensured users are on correct servers/databases
• Managed File Sharing and group policy, utilizing Active Directory