PROFESSIONAL EXPERIENCE:

Confidential

Solutions Implementation Consultant

Responsibilities:

• Assisting in setting up a Security Operations Center
• Implementation of RSA’s Security Analytics solution
• Configuring RSA Security Analytics
• Assisting in the development of use cases
• Facilitating the development of custom parsers
• Implementation of the Pivotal warehouse infrastructure, which involved moving servers from the preinstalled cabinets to new cabinets and networking.
• Configuring the pivotal - RSA Security Analytics integration
• Installation and configuring new Security Analytics servers (Archivers, Concentrators, ESA, Brokers and decoders)
• Engaging with Project owners discussing project development, changes and giving recommendations based on what’s on the clients’ environment.
• RSA ECAT implementation

Confidential, King of Prussia, PA

Network Analyst

Responsibilities:

• In charge of Reval’s security infrastructure
• Administer RSA Security servers
• Creation of the RSA Authentication server
• Assigning user tokens and adding of licenses
• Configuring the server to work as a radius server for Juniper SSL VPN appliances
• Provide technical support for video conferencing systems,
• Creating and managing accounts webex, Intercall and Cisco’s meeting place accounts.
• Maintaining and ensuring uptime on all conferencing systems including the Polycom video units.
• Provide desktop support for onsite and remote users using remote support tools.
• Basic Desktop support, troubleshooting and resolving user issues which includes scanning for viruses, resetting user accounts, VPN access
• Hardware troubleshooting and resolution, which included troubleshooting and repairing desktops, laptops, HP, Dell and Cannon printers.
• Manage the office CISCO voice, data, Security network and Juniper SSL appliances
• Creation and editing of VLANS on CISCO Routers and Switches
• Configuring Juniper VPN appliances and completing updates and all requested changes
• Creation and editing of telephone devices in Cisco Unified Communications Management
• Managing the company’s access control, granting and removing access for employees as requested by management.
• Manage and maintain the back end of the King of Prussia office, this includes file servers (HP and Dell), SQL Servers, ESX and backup servers
• Creating and maintaining ESX Servers, virtual machines in windows XP, 7, 8, 2003, 2008, 2012
• Creating and managing the AD, DHCP and DNS servers
• Managing users, distribution and security groups in Active Directory
• Creating and troubleshooting Group Policy issues
• Managing Directory File System (DFS) and resolving issues
• Deployment of windows machines using Ghost, Acronis and WDS
• Creation and management of user, distribution groups, and security accounts in both Active Directory and Google Postini
• Creation and management of SQL servers and Windows based print server
• Managing the Backup Server (backup Exec 2010).
• Managing relationships with the Company’s service providers
• Communicating with Bluewater for IP telephony network, Confidential and Confidential for the data network related issues
• Managing Reval’s mobile phone accounts, including communicating with Confidential (US), Confidential (Canada) and Confidential (UK) for user account creations, and terminations as well as device and feature upgrades
• Contacting equipment manufacturers for warranty related issues
• Calling in support to help troubleshooting and resolving any issues with Google’s Apps, EMC2 s RSA products, Juniper and Polycomm.

Confidential, Philadelphia

Technical Support

Responsibilities:

• Provided support for users
• Troubleshoot and resolve user issues
• Managed office voice and data network
• Maintained the data network
• Managed back office consisting of 4 servers: exchange 2003, Application server, web server, and Database Server
• Upgraded backup Exec from 11 to 201 0

Confidential

Technical Support

Responsibilities:

• Provide technical support for users remotely and onsite.
• Manage the office data network.
• Installed the Cisco 5505 ASA firewall and network.
• Manage the back office managed users for the Cisco VPN
• Ran Backups
• Set up and managed the wireless network

Confidential

Network Engineer

Responsibilities:

• Provided support and service on data and voice networking architectures, PC/LAN/WAN technology, and security systems
• Managed the implementation of high level structured network system (Data & Voice) and a security system (access control & CCTV), for a diamond polishing company during the construction of a 500 user diamond polishing factory
• Assumed 24-hour on-call responsibility for key projects during implementation phase
• Managed, supported, and maintained security and network systems
• Led a team of six (6) technicians in providing day to day IT support to the Gaborone business community.

Confidential

Network Support Administrator (Consultant)

Responsibilities:

• Offered Tier 2 technical support to the users on Orapa Diamond mine (, one of the biggest Diamond mines in the world
• Worked with Heat Helpdesk Service Management Software to handle customer issues ranging from software to hardware related issues and escalations
• Worked closely with the IT department to meet customer SLAs.
• Installed configured and rolled out Windows XP operating system.
• Helped the IT department to achieve KPIs set by the business

Confidential

IT Support

Responsibilities:

• Single handedly ran small IT department in supporting a network of 80 users
• Responsible for the purchasing and negotiating on prices for all IT equipment and consumables.