SUMMARY

• A bilingual Spanish/English speaker.
• A highly energetic and enthusiastic individual specializing in Computer Engineering.
• A+ Certified Networking/PC Repair.
• ITIL v3 Certified
• 2x Certified in Server Virtualization.
• More than 10 years of Virtualization experience.
• More than 10 years of customer service experience.
• Experienced team member with excellent interpersonal skills.
• Reliable, proactive and quick learner.

TECHNICAL SKILLS

Platforms:  Windows Server 2000/2003/2008 (R2)/2012(R2)/2016,Windows XP / 7 / 8.1 / 10,UBUNTU,MAC OS X (OS Server),Linux Redhat,Sonicwall / PFsense Firewall.

Software:  Microsoft Exchange 2003/2007/2010/2013 ;Microsoft Office 2003 / 2007 / 2010 / 2013 / O365,Backup Solutions (Storage Craft/Shadow Protect/Backup Exec/Commvault/Acronis);Kaseya (Central monitoring); Antivirus (Kaspersky, AVG  and Viper); Symantec Products (Endpoint Protection).Medical software (Perfect Care, Eclinical and  Visionary);Virtualization (VMware ESX/Hyper - V/Citrix/2X), Solarwinds Orion - Network Performance Monitor.

Networking:  Active Directory / Terminal Server / 2X / DNS / VPN / TCP-IP / IPSEC / DHCP / FTP / DFS / HTTPS / SMTP / POP3 / LAN / VLAN / WAN / IIS / OWA / iSCSI / SAN - NAS Storage Systems.                               

Hardware:  Dell Products - Servers / SAN (EqualLogic) / Sonicwall Firewall / Power Connect Switches,HP Servers / Switches,Apple Products Home / Server Based,Networking Devices - PFsense / Cisco products (managed) / Fortinet;

PROFESSIONAL EXPERIENCE

Confidential

IT/Network Consultant / Systems Administrator

Responsibilities:

• Provided day-to-day technical customer support to over 20 clients (800 Users) with different technologies including Windows / Apple Servers.
• Maintained iSCSI SAN Hyper-V / VMware infrastructures and implemented backup exec policy using HP MSL2024 Tape device.
• Acted as primary point of contact for some of Confidential ’s clients for technical issues, budget planning and Hardware / Software upgrades.
• Planned and implemented network solutions for new clients including but not limited to AD infrastructure, Backup and Disaster Recovery plans and Virtualization upgrades.
• Managed and maintained multiple network infrastructures (AD Forests, Email, Applications, GPO, etc.) supporting more than 20 companies - About 3.000 users.
• Implemented more than 2 backup projects both data and image solutions and performed monthly disaster recovery procedures for data validation.
• Maintained and improved relationships between the company and clients generating new contracts and customer satisfaction.
• Performed multiple migrations from in house to cloud based servers.
• Maintained Cloud based infrastructure for email (O365), Mobile Devices (MobileIron), and applications (Kaseya Monitoring).

Confidential

Systems Administrator / Project Engineer

Responsibilities:

• Customer advocate and focal point for hardware and software issues, upgrades, site planning, installations and add-on support.
• Implemented and maintained virtual environments using Hyper-V, VMWare and Citrix.
• Handled different types of software including Windows Server 2003/2008/2012 ; Microsoft Exchange 2003/2010; SQL Server and PC user level OS (windows XP, 7 and 8).
• Tracked and managed resolution of all customer hardware problems and software issues.
• Implemented effective maintenance programs at client locations.
• Provided onsite and/or remote technical support for 30 customers, each one with 50 to 500 users.
• Led team on design, implementation and follow up of different projects.
• Optimized network uptime to 99.9%, led a major network upgrade and improved systems security and reliability.
• Tier II and III support for company’s hosted and not hosted clients.

Confidential

Systems Administrator

Responsibilities:

• Managed and maintained network infrastructures (AD Forests, Email, Applications, GPO and File Sharing).
• Administered Domain Name Server (Win3k) in a Virtual environment using VMware and Microsoft Hyper-V.
• Created and administered the Company’s Web Page with Adobe Flash Player, Adobe Dreamweaver and ftp file sharing.
• Directed upgrade, migration and maintenance of new servers.
• Maintained local email server using Microsoft Exchange 2007.
• Designed, coded and implemented customer management system facilitating server maintenance and account creation for new clients within the company.
• Supply general desktop support, on-site or remote connection repairs upon request (HP and DELL Computers).
• Administered backups and restores using Symantec backup exec, Acronis and Windows Server Backup.
• Supported more than 100 users ensuring 99.9% uptime.
• Performed desktop migration from Windows XP to Windows 7

Confidential

Systems Administrator

Responsibilities:

• Installed all the components in an advanced network, cables, patch panels, ports, etc…
• Administered Domain Name Servers (Win3k), GPO, Active Directory and file servers.
• Implemented VMWare VirtualCenter to optimize server performance.
• Maintained a mixed server environment ensuring 99.9% or better uptime.
• Administered a set of local and remote backups using Symantec Backup exec.
• Supported more than 200 users in 2 location within city limits.

Confidential

PC Technician

Responsibilities:

• Checked the performance of all the computers.
• Worked in call center for technical problems with software and hardware for the staff inside the company.
• Managed the web page with a group of persons in a communicative and efficient manner.
• Designed and implemented Help Desk department for the company.
• Provided helpdesk on-site and remote support to the company’s users.

Confidential

PC Technician

Responsibilities:

• Checked the performance of all the computers.
• Repaired both software and hardware issues.
• Assisted with the preparation of the annual systems development.
• Upgraded and assembled the new equipment.
• Conducted hardware and software troubleshooting for the staff and customers.