TECHNICAL SKILLS:

Operating Systems: Experience with Windows NT/ 2000/2003/2008/2012, Windows 3.1/95/98/ME/XP/7/8, Novell Netware 6, DOS 5.0 and higher, Sun Solaris 2.5, VAX VMS, and Macintosh 6.8 and higher.

Programming Languages: Programmed in C++, C, Java, Java Script, Visual Basic, Visual Basic Script, IDML, COBOL, FORTRAN, Lex, Scheme, and MIPS Assembly Language.

Miscellaneous: Proficient in Citrix Metaframe/Presentation/ZenApp Server, Active Directory, Veeam, Symantec Endpoint Protection, Exchange 2003/2007/2010, VMware ESX/vSphere, deploying Cisco UCCE (ICM, CVP, CUIC, CUCM, Unity Connections), Microsoft Hyper - V, GroupWise 6.x, HTML, XML, Office 2000 and higher, Reflections, QVT/Terminal, FTP, Netscape, Internet Explorer, FrontPage, Visible Analyst Workbench and in the installation of software and hardware components.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Front End Systems Engineer

Responsibilities:

• Responsible for the administration of the 100,000+ front end devices that make up the multi - tiered service architecture; including Windows, Linux, VMware, OpenStack, Netscaler, and BigIP F5 devices.
• Created automation for rebooting pools that did not conform to the standard build and wrote scripts to remediate commonly recurring issues.
• Contributed to the resolution of site impacting issues.
• Continuously monitored site metrics to guarantee quick detection of service-impacting issues .
• Assisted with weekly site maintenance activities.
• Actively monitored changes and coordinated efforts with the engineers making changes to ensure there is no site impact.
• Managed services to ensure 24x7 availability of high-volume, business-critical applications.

Confidential, Austin, TX

Cloud Systems Architect

Responsibilities:

• Assisted with the architectural planning of the VA’s private cloud PaaS offering.

Confidential, Austin, TX

Cloud Architecture Principal

Responsibilities:

• Architected, built and maintained geographically redundant compute infrastructure for cloud based Cisco Hosted Collaboration Solution Contact Center as a Service (HCS CCaaS).
• Primary management responsibility for 24 Cisco UCS-B series servers running VMware vSphere 5.0/5.1, two physical vCenter servers in linked mode, two EMC VNX SANs, two pairs of Cisco 6248 fabric interconnects in HA, two UCS Managers, two pairs of Cisco MDS 9148 fabric switches and approximately 300 virtual machines.
• Responsible for building and deploying all physical/virtual servers including installation and base configuration of complex Cisco UCCE/ICM applications for new cloud customers.
• Maintained AD forest including a child domain per customer, Veeam Backup and Replication for standard backup and DR purposes and Symantec Endpoint Protection.
• Regarded as SME and participated in change management review board to evaluate and identify risks of proposed changes to the Cisco UCS-B, Windows/AD and VMware vCenter/vSphere infrastructure.

Confidential

Sr. Consultant

Responsibilities:

• Responsible for deploying servers and Cisco Unified Contact Center Enterprise applications at customers’ sites.
• Developed standards documentation/audits and scripts to assist other consultants with maintaining constancy.

Confidential, IA

Systems Analyst

Responsibilities:

• Maintained and managed seven production Citrix Presentation/ZenApp Server farms with more than 20 servers.
• Participated in management responsibilities for over 4000 production and 2500 development Windows 2003/2008 servers; including on-call, patching, backups with NetBackup and Backup Exec and Symantec Antivirus.
• Implemented and maintained the company’s Windows 2008 R2 Remote Desktop Services farm.
• Shared management responsibility for two separate Exchange 2007/2010 environments, 15 vSphere clusters, two Hyper-V clusters and three Active Directory forests.
• Attained NERC CIP security clearance and participated in work at CIP designated power plants.

Confidential, West Des Moines, IA

Sr. Network Administrator

Responsibilities:

• Maintained and managed more than 70 Windows 2000 /2003 servers including over 30 remote domain controllers, 7 regional Exchange 2003 servers and a Citrix farm consisting of over 10 servers.
• Architected, planned, implemented and maintained a complete DR site including all fail-over documentation and testing utilizing technologies such as: VMWare, Citrix and SAN replication between our two data centers.
• Responsible for implementing and maintaining daily backups of all servers including: a centralized disk to disk to tape library solution for remote servers and tape library solution in our primary and DR data centers.
• Provided guidance to LAN Support Associates in their efforts to expand their knowledge and troubleshooting abilities of our servers and network.
• Completed extensive server rebuilds including: rebuilding of existing Presentation Server 4.0 farm running on Windows 2000 to a PS4.5 farm running on Windows 2003 utilizing a SQL data store and rebuilding/replacing of all Windows 2000 domain controllers to bring us to a 2003 domain functional level.

Confidential

Network Consultant

Responsibilities:

• Utilized my knowledge of larger corporate environments to evaluate existing servers and make written recommendations for changes that should be implemented to increase stability.

Confidential, Des Moines, IA

Server Administrator

Responsibilities:

• Project technical lead in charge of the design, implementation and migration of a Citrix Presentation Server 4.0 farm on Windows 2003 from an existing Citrix MetaFrame XP farm running on Windows 2000 servers.
• Provide primary support for Citrix MetaFrame XP and Presentation Server 4.0 farms consisting of more than 90 servers and 40 published applications.
• Responsible for the building of all new Citrix servers and publishing/load balancing of all applications through Citrix.
• Primary support for WYSE thin client terminals running applications published through Citrix including DHCP scope changes and composition of the .ini files.
• Shared in the building and daily support of over 350 Microsoft Windows NT, 2000 and 2003 servers in both an NT and AD domain and over 45 Novell servers.
• Citrix NetScaler setup and administration.

Confidential, West Des Moines, IA

IT System Analyst

Responsibilities:

• Offered expertise in Windows XP and Group Policy in effort to achieve a standardized, secure desktop environment.
• Responsible for daily operations including fourth-level escalated support.
• Evaluated desktops and laptops from multiple vendors and wrote recommendation documentation for hardware RFP.

Confidential, Des Moines, IA

Systems Administrator

Responsibilities:

• Designed, implemented and supported ZenWorks desktop management for the entire company.
• Installing and supporting the server platforms of Windows 2000 Server and Novell Netware.
• Installing and supporting the desktop platforms of Windows 2000 Professional, Windows XP Professional and Windows 98/95.
• Installation and support of third party software on various platforms including rigorous testing within our test environment prior to deployment.
• Day to day support of end users.

Confidential

Systems Analyst/Programmer

Responsibilities:

• Creating VMS VAX mainframe programs in IDML that guided the users in accessing and modifying the respective databases with user-friendly interfaces.
• Debugging and testing of software written for clients.
• Providing support and trouble shooting for the clients.
• Analyzing and modifying existing code to better fit the needs of our clients.
• Worked directly with the client to design systems that would increase their productivity and profitability.

Confidential, Cedar Falls, IA

Computer Consultant

Responsibilities:

• Working with students to establish network and Internet connections in their rooms.
• Processing student ResNet registrations.
• Trained in installing switch ports and network patches.
• Troubleshooting students network connection difficulties.
• Helping students setup third-party e-mail software.