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Solutions Engineer Resume

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Alpharetta, GA

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SUMMARY:

Information Technology with 20 years’ experience in the planning, design, and implementation of network technologies. Background includes - on experience with multi-platform, LAN/WAN environments. Demonstrated a record of success in troubleshooting computers, increasing efficiency, and optimizing the access and utilization of shared information. Specialist in extending technology services from corporate headquarters to field operations, who is resourceful in identifying and designing effective solutions to meet the current needs and future expectations of organizations.

TECHNICAL SKILLS:

  • Windows Server 3.x through 2012 Cisco Switch(VLAN) AirWatch MDM Platform
  • Microsoft Active Directory Cisco Meraki Platform Solarwinds Orion
  • Microsoft O365/Exchange HP Switch TCP/IP, DHCP, and DNS
  • Firewall Technologies VPN Technologies VMWare

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Solutions Engineer

Responsibilities:

  • Responsible for managing our client's server infrastructure which includes troubleshooting and patching Windows 2003 through 2012 servers.
  • Responsible for diagnosing and troubleshooting Active Directory and Group Policy issues.
  • Responsible for troubleshooting, maintaining, and updating client’s LAN/WAN infrastructure.
  • Provide client support in person, also, via incoming phone calls, emails, and ticket queue in a service center environment.
  • Proactively monitor ConnectWise Queue, NOC Alerts, and dashboard to detect problems and issues.
  • Issues new software releases, system upgrades, patches, and resolves software and OS related problems.
  • Responsible for the support and administration for data storage & cloud based applications- Exchange O365, Webroot Antivirus, StorageCraft.
  • Configure, patch, and maintain Windows 7, 10, and Mac OS.
  • Setup and configure Dell and Calyptix Firewalls, including site to site VPN connections.
  • Support VMware infrastructure.

Confidential, Atlanta, GA

Network/Systems Manager

Responsibilities:

  • Responsible for the administration and troubleshooting of Active Directory environment including managing Group Policy, migrating, and installing DHCP/DNS services.
  • Managed an all Cisco Based environment (Access Points, Switches, and Security Appliances).
  • Monitored environment utilizing Solarwinds.
  • Responsible for managing Office 365 cloud-based infrastructure which includes Exchange, SharePoint, and OneDrive.
  • Responsible for all implementation, configuration, and support for company-wide mobile device management infrastructure using AirWatch platform.
  • Monitor, triage, and report on end-user/networking/telephony/printing ticket queues via phone, remote, or onsite.
  • Implemented and configuring antivirus/malware using Cylance.
  • Coordinates third-party maintenance for network hardware, software, and telecommunications services.
  • Responsible for the administration and troubleshooting of all POS equipment, including all devices attached such as credit card and printers.

Confidential, Atlanta, GA

Network/Systems Administrator

Responsibilities:

  • Responsible for troubleshooting, administration, and Implementation of physical and virtual servers in a VMWare and Hyper-V environment.
  • Responsible for server administration, upgrades, capacity planning and management, system performance, configuration, and software and hardware installations including SAN.
  • Responsible for organization’s Firewall and security practices.
  • Responsible for troubleshooting and managing layer 2/3 switches.
  • Designed, and administrator High Availability Microsoft Exchange Servers.
  • Responsible for implementation of spam appliance which decreased the amount of spam our organization was receiving.
  • Responsible for implementing and managing Symantec EndPoint Protection Suite.
  • Responsible for managing other IT team members and provide guidance to members of my departments.
  • Created company policies and procedures governing company security, email and Internet usage, access control, and incident response.
  • Develop Business Continuity and Disaster Recovery Plan.

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