We provide IT Staff Augmentation Services!

System Administrator/support Specialist  Resume

2.00/5 (Submit Your Rating)

Princeton, NJ

Hire Now

SUMMARY:

  • More than 10 years of experience in network administration and technical support. Proficient in managing SaaS services.
  • Expertise in installing and configuring variety of Microsoft operating systems and products, and numerous software applications. Working knowledge of Hyper - V and VMware.
  • Extensive technical and hardware background. Hands-on technical role in installing, configuring, and troubleshooting servers, computers, LAN/WAN equipment.
  • Skilled in supporting users in cross-platform of PC and Mac environment, Apple and Android mobile phones and tablets.

TECHNICAL SKILLS:

Software: Windows Server 2000, 2003, 2008 R2, 2012 R2. Windows 2000, XP, 7, 8 and 10. Mac OS. iOS. SharePoint Server. Symantec End-Point Protection. Symantec Back-Exec and System Recovery. Dell AppAsure. EMC Retrospect Backup. Popular applications.

Hardware: Dell PowerEdge servers, Dell computers, Dell PowerConnect managed switches, SonicWall firewall, Cisco routers, Overland tape autoloader, network multifunction printers.

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

System Administrator/Support Specialist

Responsibilities:

  • Provided technical expertise and support end-users on a broad scope of hardware/software problems and printing/network connectivity issues, via phone, remote login with Teamviewer, or desk-side.
  • Analyzed and assessed individual user’s requirements and purchased computers. Prepared and deployed computers and peripherals. Performed break/fix on computers, laptops and servers; replaced and upgraded peripherals and components.
  • Communicated with vendors and suppliers to purchase parts and coordinated warranty services and technical support. Negotiated software licensing.
  • Performed Windows Server 2003, 2008 management and administration. Setup up and managed user accounts; handled security, file/directory access rights. Implemented Active Directory Group Policies.
  • Monitored server logs daily for abnormalities and security threats. Proactively took steps to solve potential problems.
  • Administered Exchange Server 2003, IIS and FTP servers. Setup Symantec End-Point Protection and Mail Security for Exchange to reduce spams and virus.
  • Migrated in house Exchange Server 2003 to Office 365 for cost saving. Setup mobile phones to access emails.
  • Deployed SonicWall NSA 2600 with HA unit and SonicPoint wireless access point. Solved Internet bandwidth bottleneck and provided redundancy by adding second ISP. Setup content blocking rules, application blocking rules, and firewall rules for accessing DMZ services externally. Configured SonicWall VPN service for remote access.
  • Performed backups with EMC Retrospect Backup. Setup off-site tape storage service. Prepared incoming and outgoing tape backups/rotations and offsite transfers.
  • Installed SharePoint Server 2007 for exchanging documents with clients. Migrated SharePoint Server to cloud.
  • Maintained Toshiba Strata CTX 670 system, phone punch down blocks, and wiring closet. Laid Ethernet cables when necessary.
  • Migrated Toshiba Strata CTX 670 system to ShoreTel IP phone system.
  • Handled domain names registration and DNS records.
  • Managed Keri keycard system. Installed video surveillance cameras.
  • Performed beta-review and QA testing on e-learning modules in multi-platform environment. Ensured the products and specifications exceeded standards and complied with clients’ requirements. Managed and collaborated with offshore staffs. Handled other non-IT related tasks as assigned.
  • Documented IT infrastructure and established SOP for QA team.
Confidential, Teterboro, NJ

Lead Desktop Analyst

Responsibilities:

  • Configured workstations to join network, access Internet, receive e-mail, and use shared resources. Transferred emails and data files from old computers to new computers for users when upgrading systems.
  • Installed HP JetDirect Printer Servers, network printers, and variety of peripherals. Troubleshoot printing problems.
  • Installed and administered Windows 2000 servers with DHCP, DNS, and WINS. Monitored server logs on daily basis and researched for solutions when problems arise. Identified impending hardware failures and took appropriate steps to repair them.
  • Implemented various fault tolerance schemes to protect company database, including RAID-1, RAID-5, DFS between primary and backup Windows 2000 servers, and performed backups.
Confidential, Somerset, NJ

PC Technician

Responsibilities:

  • Provided on-site installing, upgrading, and repairing of PCs and LAN equipment.
  • Assisted MIS in administering Windows NT servers. Maintained, repaired, troubleshoot, and cabled company’s network infrastructure and cable closet.
  • Selected PC components and built systems for Microsoft WHQL testing. Performed WHQL testing, and certified all systems built.
  • Represented company and trained at Microsoft Headquarter at Seattle for Windows XP installation procedures.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship