TECHNICAL SKILLS:

• Troubleshooting
• Systems Integration
• Documentation
• Software Packaging
• Cloud Computing
• Office 365
• VMWare
• Production Support
• LanDesk Console
• VB Scripting
• PowerShell Scripting
• SCCM 2012
• Active Directory 2012
• Connectwise Anywhere
• Windows 10
• PKI Certificates
• MDM Intune
• Kasayea Remote
• LDAP
• TCP/IP
• Bomgar Remote Support
• Computer Imagining
• MDT 2012
• Windows 10
• Office 2013 & 2016

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Managed inventory of printers, PC's, and related hardware and equipment.
• Printer/LAN/PC troubleshooting, supporting near about 1000 LAN users in a Windows 7 platform, in a centralized data center.
• Tracked the movement of company equipment by managing the asset management database.
• Track, respond and close trouble calls placed through a centralized corporate help desk.
• Follow corporate standards to setup, install and configure software and hardware.
• Completed projects in the given time line and assisted project manager for that.
• Using Windows Server 2012/Active Directory managed user accounts.
• Acts as a liaison with vendors for warranty repair work and hardware/software recommendations.
• Created and maintained professional relationships with vendors.
• Configuring and building PC's for users using MDT 2012 and SCCM 2012
• Responsible for testing/system upgrades, LAN Migration/workstation roll - outs and software/hardware installation.

Confidential, Washington, DC

IT Consultant

Responsibilities:

• Support Microsoft Office 365, Windows Server 2008, Windows Server 2012, Rackspace, Active Directory, Windows 7, Windows 8, Windows 10, MAC OS, Connectwise Anywhere Remote User Support, Exchange 2010 and 2013, exceptional customer service, strong interpersonal skills, team player, self-motivated.

Confidential, Washington, DC

IT Consultant

Responsibilities:

• During absence of Rockcreek’s Network Manager, supported Rockcreek’s network.
• Network Administration, Active Directory, VMWare 5.1, Exchange 2010, 2nd and 3rd Level User Support.

Confidential, Washington, DC

Contract Network Engineer

Responsibilities:

• Microsoft Deployment Toolkit (MDT) 2010 deployment, image creation, testing and error code log analysis. Perform enterprise migrations and Windows 7 and hardware refresh.
• Perform Windows 7 workstation deployment and configuration, including creation and management of workstation images and related imaging systems.
• Microsoft Office 2013 customization and Windows 7 deployment to include customization of USMT and examination of Loadstate or Scanstate logs as well.
• Patch maintenance support and deployment of system patches for client or server protection.
• Created Access database and reports to track application testing and progress for presentation in briefings. Implement and manage IP Addressing; configured TCP/IP addressing on a server.
• Managed Active Directory, used ADUC to create and manage computer, user and group
• Powershell Scripts to add users and computers to Active Directory.

Confidentia

Contract Computer Analyst

Responsibilities:

• 3rd Level technical support of the MRB Section of NHLBI.
• Responsible for imaging of computers and support of desktops within this department.
• Troubleshooting RAID Technology, Application software support, desktop support, Active Directory. Supported Casper, Ghost, and Acronis, and Mac OS X operating system.
• Troubleshoot Microsoft Windows XP and 7 and general hardware and software support
• Knowledge of account management using Active Directory.
• Wrote SOPs to help troubleshoot. He is self-motivated, organized, and provide excellent customer service.
• Created VBScripts for logons, pushing out Windows 7 Registry Changes.
• Configured Video Projectors for Conferences.

Confidential, Baltimore, MD

Enterprise Desktop Engineer

Responsibilities:

• Manage security patches and end point protection for over 1500 desktop and laptop computers.
• Manage disk encryption for desktop and laptop computers, and thumb drives.
• 3rd and 2nd Level Support to 1st Level Help Desk.
• Manage AD using LANDesk Console.
• Distribute Software using LANDesk.
• Write VBScripts and Batch Files to maintain software systems and assist in providing resolutions to trouble-shooting application issues.
• Used Microsoft Terminal Server for remote task and troubleshooting.

Confidential, Washington, DC

Network Application Analyst

Responsibilities:

• Create application packages using Virtual Software Streaming through Symantec SWV Streaming Server.
• Write and edit VBScripts to help deploy and manage software.
• Write batch files to help deploy software.
• Troubleshoot 2nd / 3rd level helpdesk issues.
• Co-Administer Accuroute Fax Software.
• Administer, configured, architected BigHand Digital Dictation Software.
• Administer, configured, and deployed DocXtools.
• Installed, Configured, and Administer BigHand Digital Dictation System and mobile devices, and RSA Tokens, and PKI Certificates for application.
• Experience with SVS Virtual Application Creation.
• Supported MS Lync, Blackberry and mobile devices.

Confidential, Washington, DC

Systems Analyst & Network Administrator

Responsibilities:

• System Administrator in a Windows 2008 Active Directory Environment to 1000 users.
• Perform daily system administration and provide 3rd level support to Helpdesk.
• Create and Manager AD User Accounts and AD Groups.
• Create and manage Exchange 2007/2010 Mailboxes and Distribution Lists.
• Project Lead and System Administrator for rollout to over 1000 users of DTE Time Entry Application.
• Upgraded DTE2004 to DTE Axiom for firm wide rollout. Assisting with planning, support, and providing support and training materials to training staff.
• Project Lead, System Administrator, and designer for Web Portal for Immigration Tracker Web Portal Design.
• Administered and rolled out Immigration Tracker Application to Immigration Group and upgrade to latest version.
• Support and troubleshoot Exchange 2007, Outlook 2010 Issues and Citrix MetaFrame XP, and RSA Tokens.
• Support and troubleshoot, and write scripts for SQL 2008, batch files, and VB Scripts for software rollouts.
• Administer and support Verdatum Digital Dictation Software, RightFax, and AccuRoute.
• Planning for office upgrade of Accuroute Scanning Software for D.C. Office.
• Troubleshot and supported Ecopy Scanning Software for N.Y Office, built and installed Ecopy Application.
• Upgrade of Workshare Desksite to Workshare Professional.
• Configured and Administer Live Communication Server 2005.
• Project Leader and System Administrator of Specops Deploy.
• Project Leader for Microsoft Office Communications Server 2007 Upgrade.
• 2nd / 3rd Level Support for Autonomy Worksite v8.5.
• MacBook experience with personal laptops.
• Trained on Microsoft SCCM 2007 - to distribute and package software.
• Supported and installed PKI Digital Certificates for users.
• Server Administration using of VMWare Servers using VShpere

Confidential, Lanham, MD

Contract Administrator

Responsibilities:

• Provided 3rd level support to other E.P.A. offices throughout the United States.
• Administered Windows 2003 Active Directory.
• Provided support to Dell PowerEdge Fileservers.