Information Technology Petty Officer Resume

SUMMARY:

Customer service focused Technical Support Specialist with 4 years career experience in help desk environments.
Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution.
Exhibits excellent organizational and problem - solving skills.
Works well in team environments and displays strong work ethic.

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Petty Officer

Responsibilities:

Provides Tier I/Tier II helpdesk support Supports Office 2003/2007/2013 suite
Supports Windows XP/Windows 7/Windows 8/Linux/MAC
Setup/install/troubleshoot computer peripherals (printers, monitors, scanners, etc. . . .)
Perform new customer set ups (Set up their desktop/laptop and peripherals, setup Outlook profile and connect local network printers)
Perform customer equipment moves (Disconnecting and moving laptops/desktops and peripherals to new locations and reconnect all equipment).
Grant permissions for CAC use. Installs hard drives and granted permissions for SIPRNet & NIPRNet access.
Support network technicians by Installing wireless routers and cabling
Operate and maintain the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks, and micro-computer systems used in the fleet.
Ensure all-important communication links between units at sea and stations ashore are maintained.

Confidential

IT Specialist JR

Responsibilities:

Provided Tier II/Tier III IT support to U. S. Marines under an HP contract
Supported Windows 7/Windows 8
Setup and configured VTC/Tandberg ’ s for users
Supported Active Directory
Created new Images and Reimaged machines
Performed tasks on NIPRNet and SIPRNet machines
Setup/install/troubleshoot computer peripherals (printers, monitors, scanners, etc...)
Assisted Network Technicians with users port activation
Setup and configured iPhone 4/4S/5/5C/6/6S for users

Confidential

IT Specialist

Responsibilities:

Confidential

IT Specialist

Responsibilities:

Provided Tier II/ Tier III support to over 15,000 users under a HP contact at Washington Navy Yard
Supported Windows 7/Windows 8
Supported Active Directory
Software and Hardware support and deployment
SQL Server
Performed tasks on NIPRNet and SIPRNet machines
Setup/install/troubleshoot computer peripherals (printers, monitors, scanners, etc...)
Assisted Network Technicians with users port activation