National I/T Helpdesk Resume Batavia, IL - Hire IT People

SUMMARY:

Possess excellent communications and inter - personal skills.
Perform effectively despite sudden deadlines and changing priorities.
Proven ability to identify, analyze and problem solve. Highly reliable self-starter; can be counted on to complete assignments.
Proven competence working with others in a team effort.

PROFESSIONAL EXPERIENCE:

National I/T Helpdesk

Confidential, Batavia, IL

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to Point of Sale systems, back office systems and store server, also resolve technical problems with Local Area Networks and Wide Area Networks.
Support corporate, divisions and stores. Notifies supervisor of recurring issues and provide suggestions to improve current processes.
Records required problem information in the call ticket system, updated ticket with appropriate journal entries and activities, and closes tickets with resolution entered upon completion of the issue.

I/T Care Center Representative 1

Confidential, Oak Brook, IL

Responsibilities:

Assist a wide range of problems addressed, including matters relating to accounts payable, troubleshooting PC problems, use of web-based tools and applications, retail technology support, addressing consumer concerns, ordering merchandise, and accounts receivable.
Identify issue/question, research the potential solution/answer, determine the best solution/answer, work with retailers, consumers, vendors, Ace employees to resolve their issue or answer their question
Resolve contact issues related to Accounts Payable, Retail Technology, IT Support, Marketing, Merchandising, and or Accounts Receivable.

Violation Review Operator

Confidential, Lombard, IL

Responsibilities:

Monitored, reviewed and processed violations in accordance with established processes and procedures. Identify and communicate areas for improved efficiencies.
Processed violations using proprietary software. Created and printed violation letters in the violations system. Pulled paperwork, and documented conversation via notes in system.
Made copies and mailed out violations. Sent courtesy emails to agents if additional information was needed in regards to a complaint/violation. Answered phone calls daily regarding violations/agents who received violation notices.