Help Desk Technician Resume Washington, DC - Hire IT People

SUMMARY

Motivated IT professional with over two years of help desk experience. Currently seeking a position in a leading information technology group that will allow me to utilize my skills as a consistent troubleshooter with great attention to detail.

PROFESSIONAL EXPERIENCE

Help Desk Technician

Confidential, Washington, DC

Responsibilities:

Flight Attendant

Confidential - Atlanta, GA

Responsibilities:

Assist in safely boarding and de-boarding passengers in an organized manor including special needs passengers.
Use Microsoft Word to create documents of inflight activities and incident reports.
Conduct routine inspections of emergency equipment such as oxygen bottles, fire extinguishers, medical kits and emergency light switches prior to passengers boarding.
Answer all passenger questions/concerns regarding flight, weather, service, arrival time, schedules, and connecting flights during flight operation.
Operation of inflight meal/snack service.
Announce emergency procedures and demonstrate how to properly use safety equipment including securing safety belts prior to take off.
Attend preflight briefings concerning weather, altitudes, routes and emergency procedures.

Assistant Manager

Confidential - Atlanta, GA

Responsibilities:

Assisted Store Manager in recruitment, training, and development of a successful sales team.
Collaborated with regional staff members and other stores to repeatedly meet and exceed sales goals and standards of performance.
Improved staff morale and reduced employee turnover by 2%.
Supervised, coached and trained three new staff members over the course of three months.
Secured cash draw for daily store opening and check cash for overnight deposits.
Advised customers on products based on their needs and provided instructions on how to use the items purchased.
Motivated employees to attain personal sales goals weekly through use of online training materials.