End user support tier 2 Resume

SUMMARY:

IT professional with over 3 years of experience in IT. Proven track record of strong technology leadership experience along with broad functional expertise. Quickly grasp complex technical and fiscal issues. Trusted for incisive opinions and situational understanding. I am interested in expanding my professional horizons by seeking new challenges, and utilizing skills that I have obtained over the years.

TECHNICAL SKILLS:

Strong proficiency in all Windows platforms and Microsoft Office products
Remedy
MS office word, outlook, excel, powerpoint
Communication
Skype
Windows 7
Windows 8
Windows 10
Explorer
Firefox
Chrome
VPN
Active Directory
Network Printers
Local Printers
Sharepoint
BOMGAR
Xceedium
ACD phone system

PROFESSIONAL EXPERIENCE:

Confidential

End user support tier 2

Responsibilities:

Offered great technical support assistance to users remotely, by telephone, or email.
Offered Microsoft Word, Excel, PowerPoint, and Outlook assistance to users.
Offer assistance to all using Microsoft Office and Windows 7 and Windows 8.
Upgrade laptops and desktops Antivirus software.
Fix all printer issues on a regular basis.
Great unity and oral skills.
Trouble - Shoot all interconnection issues daily.
Generate 25-35 tickets using remedy.
Provide assistance to end-users having VPN issues.
Troubleshoot using Remote Desktop to assist end-users with basic PC/laptop issues including Outlook mailbox maintenance, network printer configuration, remote application installation and hardware
Grant software privileges to users

Confidential

Help Desk Analyst

Responsibilities:

Offer great technical support assistance to staff remotely, by telephone or email.
Assist end-users with Microsoft Outlook to create folders, calendar appointments, view new emails, setting up out-of-office message, email groups, and email accounts.
Troubleshoot using Remote Desktop to assist end-users with basic PC/laptop issues including Outlook mailbox maintenance, network printer configuration, remote application installation and hardware configuration.
Offer assistance to all using Microsoft Office and Windows 7 and Windows 8.
Upgrade laptops and desktops Antivirus software.
Install desktops computers, laptops, monitors, printers, faxes, keyboards, speakers, and software.
Offer great communication skills and written skills to end-users.
Offer assistance to all printers & fax machines.
Unlock Network account, password reset, and verified admin rights using Active Directory 2003
Generate 20-25 tickets using remedy.
Provide assistance to end-users having VPN issues.
Trouble-Shoot all firefox, explorer and chrome IT related issues.

Confidential

IT Support Specialist

Responsibilities:

Possessed an aspiration to work in fast paced environment with minimal supervision.
Was able to work separately and instigate administrative improvements.
Offered great technical support assistance to users remotely, by telephone, or email.
Offered Microsoft Word, Excel, PowerPoint, and Outlook assistance to users.
Escalated more composite issues to a higher level of support.
Fix all printer issues on a regular basis.
Great unity and oral skills.
Trouble-Shoot all interconnection issues daily.

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