SUMMARY:

• Talented and accomplished IT professional with extensive background in client technical support, and Deskside support.

TECHNICAL SKILLS:

Hardware: Verizon 8830, 8530, 9330 and 9530 Blackberry s, iPhones and MacBook s, Rapiscan 627XR (xray certified)

Applications/Tools: Microsoft Office Suite, Microsoft Office Outlook 2007 and 2010, Corel Office Suite, BMC Remedy User Version 7.1.00, Windows Remote Assistance, Remote Access Assistance, Windows Internet Explorer, Mozilla Firefox, Active Directory, IT Diploma, Network Administration, IT Security, Windows Active Directory, Network Infrastructure, PC Operating System & Software, Microsoft Workstation Data Communications and Cabling, PC Hardware and Maintenance, Network Support, WinMagic, Windows 7, Software Installation, Mac OS

Operating Systems: Windows 95, Windows 98, Windows 2003, Windows 2000 Professional & Server, Windows XP, Windows NT

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Network Technician

Responsibilities:

• Collect all switch/PBX active ports reports for scheduled annex/telco closets
• Initiate site visit to assigned Room location and complete initial walk - through
• Inspect telco closet patch panels, switches/PBX to generate a drop location list
• Identify an switch connections that are not connected to patch panels and trace to origin
• Remediate labeling at patch panel and switches
• Verify each drop location and record the following data:
• Data/Voice drop number
• Drop Location-Annex and Room Numbers, to include Cubicle
• Drop Status-Active or Inactive
• Bureau for each drop
• Corresponding patch panel port termination information (i.e. Slot/Port)
• Red Line Floor Plans
• Annotate any drops not terminated to a patch panel port
• Type of Device connected
• Update Floor Plans with relevant changes and modifications
• Data Entry (i.e. Input audited data into Excel spreadsheet)
• Resolve Data errors and discrepancies to include duplicated of Bureau information

MPC Deputy Contract Director

Responsibilities:

• Perform all management and coordinating functions as assigned by the Contract Director (CD)
• Attend periodic and ad hoc face-to-face meetings with the COTR and program managers as requested
• Act as a team leader in the work of all BrightKey personnel to ensure compliance with safety, conduct, and performance standards, operating procedures, and all other requirements as stated within the MPC SOP, DOJ MMW&R Support Services contract, BrightKey guidebooks, and supporting vendor manuals
• Communicate all employee problems to the CD and other designated BK personnel, and assist in the resolution of these problems according to BrightKey's work standards and policies
• Maintain employee work schedules including assignments, job rotation, training, vacations and other time off, cover for absenteeism, and overtime scheduling;
• Assist in data gathering for various productivity reports, and conduct internal surveys as directed

Material Handling Laborer

Responsibilities:

• Sorted, distributed and delivered mail to the US Marshall Service
• Identified and verified addresses to ensure the correct mail is issued to employees
• Collected inter-office and postage mail for processing and distribution
• Maintained and tracked request logs, inspect new shipments, organize and categorize supplies for efficiency
• Utilized company vehicle to transport mail to various government agencies

Automation Clerk

Responsibilities:

• Review and sort incoming mail and correspondence for the Pardon Attorney’s Office
• Front desk receptionist duties ( accepting packages, phone call inquiries and greeting visitors)
• Scan material (Petitions) and resultant files to be uploaded to a shared network drive
• Enter data into automated information system

Material Handling Laborer

Responsibilities:

• Sorted, distributed and delivered mail to the Department of Justice
• Identified and verified addresses to ensure the correct mail is issued to employees
• Collected inter-office and postage mail for processing and distribution
• Maintained and tracked request logs, inspect new shipments, organize and categorize supplies for efficiency
• Utilized company vehicle to transport mail to various government agencies

Sr. IT Specialist

Responsibilities:

• Provides mid-level analysis and technical desktop support for USAID
• Interfaces with multiple levels of users management, VIP’s and technical staff
• IPhone and IPad Data recovery
• Laptop and MacBook Deployment Project
• Image and Encrypt Laptops and MacBooks using WinMagic
• Move and set up Pc’s as a part of the Surge Team
• Re-image Pc’s and Laptop’s
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information
• Add and Remove Pc’s from the Domain

Desktop Support / Surge Support

Responsibilities:

• IPhone and IPad Data recovery.
• Laptop and MacBook Deployment Project.
• Image and Encrypt Laptops and MacBooks using WinMagic.
• Move and set up Pc’s as a part of the Surge Team.
• Re-image Pc’s and Laptop’s.
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
• Add and Remove Pc’s from the Domain.

Systems Engineer

Responsibilities:

• Provides mid-level analysis and technical desktop support for DOJ.
• Interfaces with multiple levels of users management, VIP’s and technical staff
• Accurately documents, reports, and resolves technical issues with regards to basic
• Network/desktop support, printers, PDA’s, Blackberry’s, and LAN cable drops
• Accurately documents and reports problems to technical staff for resolution
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information
• Takes ownership of issues until resolution on all appropriate level requests
• May be required to mentor/coach junior level technicians and assist in Level 1 support as needed. Ability to work in a project-based environment requiring flexibility and teamwork
• Successfully resolve all work orders escalated from the Level 1 technicians
• Complete all work orders assigned by Level 2 Team Lead, or escalated from Level 1 or opened by the Level 2 technician himself/herself within 4 hours
• Escalate problems that cannot be resolved in 4 hours to Level 3, Government IT Staff, or Help Desk Management
• Performs other duties as assigned